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Conversational Cloud vs Olark Comparison
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Overview
LivePerson is an industry leader in Conversational AI and enterprise-grade chatbots that increase sales and improve customer...
Your customers know Olark live chat. They are looking for that little tab in the bottom corner of your website that says,...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
29
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Basiirat A.
Pros
Ifeoma O.
Brayan Agostinho D.
Cons
Cons
Zach M.
Key features
- Total features66
- AI/Machine Learning
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Auto-Responders
- Automated Scheduling
- CRM
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Churn Management
- Code-free Development
- Collaboration Tools
- Communication Management
- Contextual Guidance
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Reports
- Dashboard
- Email Management
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- File Transfer
- For Developers
- Geotargeting
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- Pre-Configured Bot
- Predictive Analytics
- Proactive Chat
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Text Analysis
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Video Conferencing
- Visual Analytics
- Website Visitor Tracking
- Workflow Management
- Total features38
- AI/Machine Learning
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Auto-Responders
- Automated Scheduling
- CRM
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Churn Management
- Code-free Development
- Collaboration Tools
- Communication Management
- Contextual Guidance
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Reports
- Dashboard
- Email Management
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- File Transfer
- For Developers
- Geotargeting
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- Pre-Configured Bot
- Predictive Analytics
- Proactive Chat
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Text Analysis
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Video Conferencing
- Visual Analytics
- Website Visitor Tracking
- Workflow Management
Integrations
- Total integrations18
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Twilio
- Twitter/X
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Total integrations102
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Twilio
- Twitter/X
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
Alternatives
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User reviews that mention these apps
cheryl M.
Consumer Services, 51-200 employees
Used daily for 6-12 months
Review source
Share this review:
Olark Chat has been a great addition to our business goals. The ease of the cloud-based program is excellent. Have never had any outage issues. Would highly recommend adding this feature to your business website.
Ease of use and cloud-based software
Haven't had any issues
Ifeoma O.
1,001-5,000 employees
Used daily for 2+ years
Review source
Share this review:
Olark is amongt the simplest helpdesk applications to try. It is intuitive and has a very short learning curve for new support staffs I have introduced to Olark. Olark has got an array of smart features , which helps the conversion rate on our website and also helps the sales team better improve the quality of customer service offered to customers and clients. I like the searchable transcript...
Olark automatically closes open chat conversations if agents have not responded in over five minute. I wouldn't know why this was introduced ,however it does not do the sales team any good.
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