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Conversational Cloud vs Pyrus Comparison

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Overview

LivePerson is an industry leader in Conversational AI and enterprise-grade chatbots that increase sales and improve customer...

Pyrus combines request tracking, workflow automation, work-related communication, and document approvals in a single interface

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

5

4

3

2

1

24

10

2

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

4.8

5

4

3

2

1

12

1

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times.

Basiirat A.

Great product and great support should you need anything ,was a funniest when it came to using some software but all I had to do was contact the support department and they plenty helpful.

AB

Alice B.

I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool.

AB

Ashley B.

Pros

It is incredibly user-friendly, easy to configure, and provides great visibility into everyday tasks and processes essential for any company to remain effective and efficient.

BS

Bryan S.

Very easy-to-use interface and an easy-to-understand dashboard that makes forms, organizes workflows more fun and the support team is always ready to help at any time.

RA

Rina A.

This has been very helpful and I know my employees are thankful in that it keeps me on task for payments to subs.

JG

James G.

Cons

Terrible customer service - we were charged for months after closing the account.

EB

Erica B.

Trying to figure out myself how to. Find an up to date tutorial (practically an impossible mission through the maze of unclear web pages and unsuccessful searches).

IS

Iris S.

This can be really confusing when you have multiple chats opened named "visitor.

AR

Anonymous Reviewer

Cons

We had some issue during installation that were terribly frustrating, luckily, they were able to address our concerns and find satisfactory resolutions.

KP

Kim P.

We're working in the insurance field and Pyrus became an indispensable tool when it comes to daily workflows. There is a mess of everyday routine, though it allows to organize everything smoothly.

TW

Timothy W.

They do work offline contrary to many competitors (asana, basecamp).

EB

Esther B.

  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review2 years ago

Key features

  • Total features68
  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Auto-Responders
  • Automated Scheduling
  • Budget Management
  • CRM
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Client Portal
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Content Management
  • Contextual Guidance
  • Create Subtasks
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Discussions / Forums
  • Document Management
  • Email Management
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Developers
  • Geotargeting
  • Idea Management
  • Intent Recognition
  • Interaction Tracking
  • Invoice Management
  • Invoice Processing
  • Kanban Board
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Projections
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Recurring Tasks
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Editing/Updating
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Text Analysis
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • To-Do List
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Support
  • Visual Analytics
  • Website Visitor Tracking
  • Total features30
  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Approval Process Control
  • Auto-Responders
  • Automated Scheduling
  • Budget Management
  • CRM
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Client Portal
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Content Management
  • Contextual Guidance
  • Create Subtasks
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Discussions / Forums
  • Document Management
  • Email Management
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Developers
  • Geotargeting
  • Idea Management
  • Intent Recognition
  • Interaction Tracking
  • Invoice Management
  • Invoice Processing
  • Kanban Board
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Projections
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Recurring Tasks
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Editing/Updating
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Text Analysis
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • To-Do List
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Support
  • Visual Analytics
  • Website Visitor Tracking

Integrations

  • Total integrations19
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations7
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM