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Conversational Cloud vs Quiq Messaging Comparison

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Overview

LivePerson is an industry leader in Conversational AI and enterprise-grade chatbots that increase sales and improve customer...

Quiq business messaging connects companies with their customers on the channels they are already using, SMS/Text, Facebook...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

6000

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

5

4

3

2

1

24

10

2

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

4.5

5

4

3

2

1

22

12

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool.

AB

Ashley B.

Great product and great support should you need anything ,was a funniest when it came to using some software but all I had to do was contact the support department and they plenty helpful.

AB

Alice B.

The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times.

Basiirat A.

Pros

This is a great company with wonderful customer service and people that really care about their clients.

TJ

Todd J.

I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.

TJ

Todd J.

We have been using quiq for 3 years now and had a great partnership. Customers love to the sms and more frequently used.

SC

Serdar C.

Cons

Terrible customer service - we were charged for months after closing the account.

EB

Erica B.

Trying to figure out myself how to. Find an up to date tutorial (practically an impossible mission through the maze of unclear web pages and unsuccessful searches).

IS

Iris S.

This can be really confusing when you have multiple chats opened named "visitor.

AR

Anonymous Reviewer

Cons

Sometimes it's just really confusing since there are so many graphs showing on my window.

GD

Gerabel D.

It's probably the only thing we lost when moving over from Mightytext.

AM

Adam M.

Reporting is weaker than we would have hoped for.

KK

Kaylee K.

  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review10 months ago

Key features

  • Total features68
  • 2-Way Messaging
  • AB Testing
  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Audience Targeting
  • Auto-Responders
  • Automated Responses
  • Automated Routing
  • Automated Scheduling
  • Behavior Tracking
  • Blended Call Center
  • CRM
  • Call Center Management
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Management
  • Contextual Guidance
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Drag & Drop
  • Email Management
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Developers
  • Geotargeting
  • Human Handover
  • Inbound Call Center
  • Inbox Management
  • Intent Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • Lead Distribution
  • Lead Qualification
  • Live Chat
  • MMS
  • Mass Texting
  • Message Personalization
  • Mobile Access
  • Mobile Alerts
  • Mobile Coupons
  • Mobile Keywords
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Natural Language Processing
  • Natural Language Search
  • Negative Feedback Management
  • Offline Form
  • One-to-One Messaging
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Polls/Voting
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Product Recommendations
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Marketing
  • SMS Messaging
  • Scheduled Messaging
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Shortcodes
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • Text-to-Win
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Support
  • Virtual Assistant
  • Visual Analytics
  • Website Visitor Tracking
  • Workflow Management
  • Total features109
  • 2-Way Messaging
  • AB Testing
  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Audience Targeting
  • Auto-Responders
  • Automated Responses
  • Automated Routing
  • Automated Scheduling
  • Behavior Tracking
  • Blended Call Center
  • CRM
  • Call Center Management
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Management
  • Contextual Guidance
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Drag & Drop
  • Email Management
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Developers
  • Geotargeting
  • Human Handover
  • Inbound Call Center
  • Inbox Management
  • Intent Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Capture
  • Lead Distribution
  • Lead Qualification
  • Live Chat
  • MMS
  • Mass Texting
  • Message Personalization
  • Mobile Access
  • Mobile Alerts
  • Mobile Coupons
  • Mobile Keywords
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Natural Language Processing
  • Natural Language Search
  • Negative Feedback Management
  • Offline Form
  • One-to-One Messaging
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Polls/Voting
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Product Recommendations
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Marketing
  • SMS Messaging
  • Scheduled Messaging
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Shortcodes
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • Text-to-Win
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Support
  • Virtual Assistant
  • Visual Analytics
  • Website Visitor Tracking
  • Workflow Management

Integrations

  • Total integrations19
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations5
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM