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Conversational Cloud vs Quiq Messaging Comparison
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Overview
LivePerson is an industry leader in Conversational AI and enterprise-grade chatbots that increase sales and improve customer...
Quiq business messaging connects companies with their customers on the channels they are already using, SMS/Text, Facebook...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
6000
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Basiirat A.
Pros
Cons
Cons
Key features
- Total features67
- 2-Way Messaging
- AB Testing
- AI/Machine Learning
- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Audience Targeting
- Auto-Responders
- Automated Responses
- Automated Routing
- Automated Scheduling
- Behavior Tracking
- Blended Call Center
- CRM
- Call Center Management
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Churn Management
- Code-free Development
- Collaboration Tools
- Communication Management
- Community Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Management
- Contextual Guidance
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Dashboard
- Data Import/Export
- Drag & Drop
- Email Management
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- File Transfer
- For Developers
- Geotargeting
- Human Handover
- Inbound Call Center
- Inbox Management
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Distribution
- Lead Qualification
- Live Chat
- MMS
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Coupons
- Mobile Keywords
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Natural Language Processing
- Natural Language Search
- Negative Feedback Management
- Offline Form
- One-to-One Messaging
- Outbound Call Center
- Performance Management
- Performance Metrics
- Polls/Voting
- Pre-Configured Bot
- Predictive Analytics
- Proactive Chat
- Product Recommendations
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reporting & Statistics
- Reporting/Analytics
- SMS Marketing
- SMS Messaging
- Scheduled Messaging
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Shortcodes
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Text-to-Win
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Virtual Assistant
- Visual Analytics
- Website Visitor Tracking
- Workflow Management
- Total features108
- 2-Way Messaging
- AB Testing
- AI/Machine Learning
- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Audience Targeting
- Auto-Responders
- Automated Responses
- Automated Routing
- Automated Scheduling
- Behavior Tracking
- Blended Call Center
- CRM
- Call Center Management
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Churn Management
- Code-free Development
- Collaboration Tools
- Communication Management
- Community Management
- Computer Telephony Integration
- Configurable Workflow
- Contact Management
- Contextual Guidance
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Dashboard
- Data Import/Export
- Drag & Drop
- Email Management
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- File Transfer
- For Developers
- Geotargeting
- Human Handover
- Inbound Call Center
- Inbox Management
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Distribution
- Lead Qualification
- Live Chat
- MMS
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Coupons
- Mobile Keywords
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Natural Language Processing
- Natural Language Search
- Negative Feedback Management
- Offline Form
- One-to-One Messaging
- Outbound Call Center
- Performance Management
- Performance Metrics
- Polls/Voting
- Pre-Configured Bot
- Predictive Analytics
- Proactive Chat
- Product Recommendations
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reporting & Statistics
- Reporting/Analytics
- SMS Marketing
- SMS Messaging
- Scheduled Messaging
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Shortcodes
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Text-to-Win
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Virtual Assistant
- Visual Analytics
- Website Visitor Tracking
- Workflow Management
Integrations
- Total integrations18
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- SugarCRM
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Total integrations5
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- SugarCRM
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
Alternatives
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User reviews that mention these apps
SAURABH G.
Transportation/Trucking/Railroad, 10,001+ employees
Used daily for 6-12 months
Review source
Share this review:
Greater customer engagement and improved CSAT.
Asynchronous device agnostic messaging and conversation threading are both excellent features. The upcoming integration with bots along with rich messaging capabilities provide for a rick communication experience which our customers love.
The only con I see in Live Engage is from an administrator perspective, the core customer information panels on the servicing screens can not be customized or removed which presents a bit of challenge as secondary custom panels need to written to overcome the deficiency which causes the precious screen real state to get wasted.
Laurie S.
Used daily for less than 6 months
Review source
Share this review:
Quiq Messaging
For customers...very convenient. For agents...super easy. Great investment for my company.
Our customers love the option of Messaging as a contact channel. Because this integrates directly with Oracle Service Cloud, the experience is seamless for the agents.
I would love to see some additional reporting capabilities for ad hoc and custom reports. That is my only recommendation for improvement.
Amanda W.
Banking, 51-200 employees
Used daily for less than 6 months
Review source
Share this review:
Quiq Messaging
Implementation has been great, testing is easy, everything works as expected
Offered our callers another way of contacting our institution when phone traffic is congested.
The system is very easy to use. Requires little training time for the end user. It sits inside Oracle Service Cloud which we already use for our CRM so there is no other system for agents to access.
My lease favorite part of the system is the reporting in Oracle. The standard reports inside the Quiq website are great; creating custom reports in Oracle is a challenge.
Serdar C.
Retail, 10,001+ employees
Used weekly for 2+ years
Review source
Share this review:
We have been using quiq for 3 years now and had a great partnership . Customers love to the sms and more frequently used . Best csat scores and ease of use .
Below list is what I like about this software 1. Great support. It makes the app easy to manage, troubleshoot and improve. 2. Easy integration with oracle service cloud 3. Continuous investment to make it easy to deploy 4. Great employees and ceo
Below are some of the opportunities based on Omni channel experience 1. Not easy to use via mobile devices 2. Reporting needs to be more complex and customizable
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