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LivePerson is an industry leader in Conversational AI and enterprise-grade chatbots that increase sales and improve customer...
Quiq business messaging connects companies with their customers on the channels they are already using, SMS/Text, Facebook...
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Starting from
6000
Per month
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Pros
Cons
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SAURABH G.
Transportation/Trucking/Railroad, 10,001+ employees
Used daily for 6-12 months
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Greater customer engagement and improved CSAT.
Asynchronous device agnostic messaging and conversation threading are both excellent features. The upcoming integration with bots along with rich messaging capabilities provide for a rick communication experience which our customers love.
The only con I see in Live Engage is from an administrator perspective, the core customer information panels on the servicing screens can not be customized or removed which presents a bit of challenge as secondary custom panels need to written to overcome the deficiency which causes the precious screen real state to get wasted.
Laurie S.
Used daily for less than 6 months
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Our customers love the option of Messaging as a contact channel. Because this integrates directly with Oracle Service Cloud, the experience is seamless for the agents.
I would love to see some additional reporting capabilities for ad hoc and custom reports. That is my only recommendation for improvement.
Amanda W.
Banking, 51-200 employees
Used daily for less than 6 months
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Offered our callers another way of contacting our institution when phone traffic is congested.
The system is very easy to use. Requires little training time for the end user. It sits inside Oracle Service Cloud which we already use for our CRM so there is no other system for agents to access.
My lease favorite part of the system is the reporting in Oracle. The standard reports inside the Quiq website are great; creating custom reports in Oracle is a challenge.
Serdar C.
Retail, 10,001+ employees
Used weekly for 2+ years
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We have been using quiq for 3 years now and had a great partnership . Customers love to the sms and more frequently used . Best csat scores and ease of use .
Below list is what I like about this software 1. Great support. It makes the app easy to manage, troubleshoot and improve. 2. Easy integration with oracle service cloud 3. Continuous investment to make it easy to deploy 4. Great employees and ceo
Below are some of the opportunities based on Omni channel experience 1. Not easy to use via mobile devices 2. Reporting needs to be more complex and customizable