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Conversational Cloud vs Rocket.Chat Comparison

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Overview

LivePerson is an industry leader in Conversational AI and enterprise-grade chatbots that increase sales and improve customer...

Rocket.Chat is a reliable Enterprise Communication Platform for high-private team chatting and collaboration. Reduce operational...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

39

5

4

3

2

1

24

10

2

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

4.3

143

5

4

3

2

1

71

45

23

3

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

Pros

I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool.
The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times.
Great product and great support should you need anything ,was a funniest when it came to using some software but all I had to do was contact the support department and they plenty helpful.

Pros

So we're very happy that we can collaborate directly with Rocket. Chat developers and hopefully having good relationship in the long term.
It's really good to use and good to create a public and private channel to do conversation in group. I also love the future of rocket chat API, so you can do a message programmatically.
It has some great features and it's great that you have so much control over the software as administrator.

Cons

Terrible customer service - we were charged for months after closing the account.
Trying to figure out myself how to. Find an up to date tutorial (practically an impossible mission through the maze of unclear web pages and unsuccessful searches).
This can be really confusing when you have multiple chats opened named "visitor.

Cons

And about usability: first of all, it does lack some nice-to-haves here and there. It cannot be integrated with SharePoint, so there are no status updates when going in a meeting.
It is difficult to locate old texts. There is no sending of audios.
All we want is a voice call. Most of our machines intentionally do not have webcams, yet we have no choice but to select "Video Chat" and then dismiss the dialogs warning us that no camera was found.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review19 days ago

Key features

  • Total features67
  • @mentions
  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Audio Calls
  • Auto-Responders
  • Automated Scheduling
  • Brainstorming
  • CRM
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Discussions / Forums
  • Document Management
  • Email Management
  • Employee Activity Monitoring
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Developers
  • Geotargeting
  • Intent Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Multi-User Collaboration
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Projections
  • Real Time Analytics
  • Real Time Editing
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Text Analysis
  • Third Party Integrations
  • Time Zone Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Version Control
  • Video Chat
  • Video Conferencing
  • Visual Analytics
  • Website Visitor Tracking
  • Workflow Management
  • Total features49
  • @mentions
  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Audio Calls
  • Auto-Responders
  • Automated Scheduling
  • Brainstorming
  • CRM
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Discussions / Forums
  • Document Management
  • Email Management
  • Employee Activity Monitoring
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Developers
  • Geotargeting
  • Intent Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Multi-User Collaboration
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Projections
  • Real Time Analytics
  • Real Time Editing
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Text Analysis
  • Third Party Integrations
  • Time Zone Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Version Control
  • Video Chat
  • Video Conferencing
  • Visual Analytics
  • Website Visitor Tracking
  • Workflow Management

Integrations

  • Total integrations18
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Total integrations16
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM

User reviews that mention these apps

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Computer Software, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Rocket.Chat logo

Rocket.Chat

Very good Slack alternative

Reviewed 4 years ago

We use free version, as we installed it on our server. Very easy to use

Pros

If you're building your company and don't want to spend money for chat softwares, Rocket is one of the bests ! It's very beautiful and UX is almost the same as Slack or Discord You'll see many features to help you chat with your teams

Cons

Give the installation work to developers, or else you'll have to pay for the cloud version

Vendor response

Your helpful comment are much appreciated,and your feedback will help us to continually improve our platform. Thank you very much!

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Telecommunications, 1,001-5,000 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Rocket.Chat logo

Rocket.Chat

On-Prem slack-like product

Reviewed 4 years ago

We are HipChat customer and a pure no-cloud company. It means we cannot leave futher when HipChat and slack will merge. We were looking at a good replacement for HipChat and Rocket.Chat seems to be a very good candidate so far.

Pros

We really like the easiness of the product, it allows almost any type of modern communication like #slack can do in the cloud, Rocket.Chat is located on your servers inside your company. For no-cloud enterprise, this is the perfect fit !

Cons

It needs more extension. So far the app list is not very long, but I'm pretty sure this will come. Anyway, the existing list is already great.

Vendor response

Dear Rocketeer, Your helpful comment are much appreciated and your feedback will help us to continually improve our platform. Thank you very much!

AvatarImg
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Dmitry D.

Verified reviewer

Information Technology and Services, 201-500 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Rocket.Chat logo

Rocket.Chat

Cheap (free) alternative to Slack

Reviewed 2 years ago

We used it for 1 week and then uninstalled it, probably will look at it again if we need our own server

Pros

It is cheap, lot of plugins. Good sites with documentation. You may install it into your own cloud/server

Cons

The interface is not user-friendly. No threads support as in Slack. Pricing for the app is not reasonable

Vendor response

Hello Dmitry, we're sorry to see you didn't have a positive experience with Rocket.Chat. Our end-users usually find our product very easy to use - could you specify which issues you had with it, specially with threads? We have different plans with different price ranges that we believe are adaptable to each company's needs. We'd love to hear a little bit more about what you didn't find reasonable - it's the only way we'll know how to improve. Feel free to reach out to us anytime and thanks for your feedback. :)

EL
AvatarImg

Ethan L.

Financial Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Rocket.Chat logo

Rocket.Chat

Works well but needs polish

Reviewed 4 years ago

Overall, it's a good replacement for Hipchat but I do hear complaining from my team about it frequently.

Pros

Low cost, option to self-host, open-source, active development, generally fast. Cloud option was an easy setup. Overall, it works.

Cons

It needs polish. There are lots of little things that cause friction: they're annoying or confusing. For instance, aliases are case-sensitive (gets my team constantly). Alias completion has a very slight delay which makes it hard to use. I can't set the order of my groups and direct messages on the left pane. The notification options are confusing and difficult to use.

Vendor response

Dear Ethan, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

EF
AvatarImg

Ernie F.

Computer Software, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Rocket.Chat logo

Rocket.Chat

Blast off with Rocket.Chat

Reviewed 2 years ago
Pros

+ Cloud-hosted option + Sleek UI + extensive access controls/user permissions + Auditing panel + REST API + can be accessed on a web browser/desktop client

Cons

- NO native Office365/Azure AD SSO - Can be pricey compared to Microsoft Teams in 2020

Vendor response

Hello Ernie, we're glad that you chose Rocket.Chat and that you've been having an overall positive experience with us so far. In order to receive the latest updates, feel free to subscribe to our monthly newsletter: https://bit.ly/3jQ6jo3 Once more, thanks for your helpful feedback, it will help us to continually improve our platform. Sincerely, Rocket.Chat Team

NT
AvatarImg

Nick T.

Marketing and Advertising, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Rocket.Chat logo

Rocket.Chat

Excellent Open Source Chat Solution with Many Integrations

Reviewed 3 years ago

Overall, Rocket.Chat provides all of the chat solutions I am looking for. Public channels, private channels, private messaging, Webhooks and integrations, including SMS and a website chat widget. Setup is incredibly easy using Docker or Ubuntu Snap.

Pros

It's open source, easy to deploy and customize. It allows for easy integrations using Webhooks, with Twilio's API, and has a live chat widget for your website.

Cons

There are still a couple of quirks in the iOS app, but overall it runs smoothly. Accessing and registering for the Rocket.Chat cloud marketplace is not as intuitive as it could be. The marketplace also requires a paid plan.

Vendor response

Dear Nick, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

CN
AvatarImg

Christophe N.

Verified reviewer

Media Production, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Rocket.Chat logo

Rocket.Chat

Great Alternative to Slack

Reviewed 4 years ago

Great experience so far, pricing model is the only limitation for integration into our platform as we dont want to maintain our own app.

Pros

RocketChat is probably one of the best alternative to slack, it offers both the long-term support of open-source and the fast adoption cycle of a commercial cloud based offer.

Cons

Per-user pricing model is still to high for a chat, and limitation of push notifications is a problem for mobile user support. Another pricing model would be appreciated.

Vendor response

Hi Christopher, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

CS
AvatarImg

Charlie S.

Education Management, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Rocket.Chat logo

Rocket.Chat

Rocket.Chat Open Source Messaging Platform

Reviewed 2 years ago

We're using it just within the Systems department, and I like that it's installed locally and is completely controlled by us. We use it daily for quick messages between systems techs that don't need to be on our cloud messaging platform.

Pros

I love the simplicity and functionality of Rocket.Chat, especially for an open source app. Integration with Active Directory was quick and easy, and the mobile, desktop, and Web apps work great!

Cons

My one niggle with RC is with the way notifications work when you're logged in on multiple devices and apps. When I read a message on my desktop app, it's not marked as read on my mobile apps. I've searched high and low in the admin settings and can't find anything that I can turn on to fix that.

Vendor response

Hello Charlie, thank you so much for your feedback. We're glad that you're enjoying Rocket.Chat and your usage insights are very important for the continuous improvement of our platform. If you're still facing any issues regarding push notifications, please reach out at support@rocket.chat. We're happy to have you onboard! Rocket.Chat Team

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Michael F.

Verified reviewer

51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Rocket.Chat logo

Rocket.Chat

Rock solid business chat application with strong community support

Reviewed 4 years ago

A free chat communication system which I can host by myself for data security reasons.

Pros

The team behind Rocket.Chat delivers an ongoing effort to improve the software and add new features. Feature requests and bug reports are handled professionally. You can deploy the server on premises or in the cloud. It also has lots of clients (Android, iOS, Windows, Mac OSX, ... and of course web!) Most of the admin settings can be configured via the web interface. I use Rocket.Chat within a docker container and Traefik for SSL termination and proxy. Works like a charm.

Cons

Administration is not that easy and the documentation sometimes lacks in depth descriptions. Some functionality is not yet available in all clients.

Vendor response

Hello Michael, thank you for your feedback. We loved that you have such a good experience with our community version. If you have other suggestions let us know! Sincerely, Rocket.Chat Team

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Hendy I.

Verified reviewer

Individual & Family Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Rocket.Chat logo

Rocket.Chat

Lots of features as open-source & enterprise group chat software

Reviewed 2 years ago

Rocket.Chat has been very useful and relatively low-maintenance. Especially since we deployed it in MongoDB Atlas (another commercial product as DBaaS), so our MongoDB cluster is also low-maintenance. There are many features that can be enabled and configured, it's quite overwhelming at first. (to be honest, it still is now) But it makes me feel good too because if there's a use case, I feel that maybe 60-70% of the time, Rocket.Chat already provides that as an option.

Pros

The core software is open-source, so the cost is low to get started. You have the option, but not forced to, to purchase business/enterprise support and upgrade for additional features, and Rocket.Chat company also provides hosting services. In case you want to modify the code (likely you won't need it), but you can, so it's a big plus for feeling in control. Rocket.Chat supports OpenID Connect for...

Cons

I still see stability issues, sometimes chats not refreshing, and random minor issues. It's quite hard to debug/diagnose the issue, and on GitHub some issues have been waiting for weeks or months. I understand this is complex code without various platforms connected together, and to be fair Rocket.Chat tried to provide several debugging options inside it, so they do put effort in this. Configuring to use own Firebase Cloud Messaging (FCM) push notification is tricky, and requires deploying customized Android and iOS app... but this is to be expected and I'm not sure how it can be made easier. It still feels that they're pushing for new features more than to fix bugs. Which can be both a good thing or bad thing, depending on which side you're getting.

Vendor response

Hello Hendy, we're incredibly happy to see you've been having a positive experience with our product! Your feedback is very important for us - it's the only way we can improve our product. Thank you so much for your review :)