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Conversational Cloud vs Tabs3 Comparison

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Overview

LivePerson is an industry leader in Conversational AI and enterprise-grade chatbots that increase sales and improve customer...

Category Leaders

Tabs3 Software is a legal management suite that helps law firms manage all operations related to finances, billing, and practice...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

$

32

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

5

4

3

2

1

24

10

2

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

5

4

3

2

1

121

33

4

2

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times.

Basiirat A.

Great product and great support should you need anything ,was a funniest when it came to using some software but all I had to do was contact the support department and they plenty helpful.

AB

Alice B.

I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool.

AB

Ashley B.

Pros

For me, the billing and reporting functions are great. Customer support is accessible, knowledgeable and a big help.

AP

Andree P.

Maintenance is awesome and worth every penny. Flexibility in use with other programs is absolutely flawless.

BH

Barry H.

I have been using this software for over 15 years and I still love it. With every upgrade they have listened and thoughtfully made great upgrades.

TH

Teri H.

Cons

Terrible customer service - we were charged for months after closing the account.

EB

Erica B.

Trying to figure out myself how to. Find an up to date tutorial (practically an impossible mission through the maze of unclear web pages and unsuccessful searches).

IS

Iris S.

This can be really confusing when you have multiple chats opened named "visitor.

AR

Anonymous Reviewer

Cons

You have to do a reverse update to open and print old charges which is annoying when that info is needed. I print the bill each month so that I have the record handy.

cm

cheryl m.

Somewhat uncomfortable with use for flat fees.

RA

Richard A.

It is very difficult to navigate and hard to learn if you are not trained well, and especially if you do not have significant bookkeeping experience.

AR

Anonymous Reviewer

  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review6 months ago

Key features

  • Total features68
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting
  • Accrual Accounting
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Accounting
  • Auto-Responders
  • Automated Scheduling
  • Automatic Billing
  • Bank Reconciliation
  • Billing & Invoicing
  • Billing Rate Management
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Canned Responses
  • Case Management
  • Case Notes
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Check Writing
  • Churn Management
  • Client Management
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Conflict Management
  • Contextual Guidance
  • Contract/License Management
  • Cross Ledger Posting
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Statements
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Docket Management
  • Document Capture
  • Document Check-In/Out
  • Document Classification
  • Document Generation
  • Document Management
  • Document Storage
  • Email Management
  • Event Triggered Actions
  • Expense Tracking
  • Fee Calculation & Posting
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • For Developers
  • For Family Law
  • For Legal Professionals
  • Full Text Search
  • General Ledger
  • Geotargeting
  • Intent Recognition
  • Interaction Tracking
  • Invoice Management
  • Invoice Processing
  • Knowledge Base Management
  • Knowledge Management
  • Legal Case Management
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Receipt Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Summary Reports
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Tax Management
  • Text Analysis
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Trust Accounting
  • Version Control
  • Video Support
  • Visual Analytics
  • Website Visitor Tracking
  • Total features53
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting
  • Accrual Accounting
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Accounting
  • Auto-Responders
  • Automated Scheduling
  • Automatic Billing
  • Bank Reconciliation
  • Billing & Invoicing
  • Billing Rate Management
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Canned Responses
  • Case Management
  • Case Notes
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Check Writing
  • Churn Management
  • Client Management
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Conflict Management
  • Contextual Guidance
  • Contract/License Management
  • Cross Ledger Posting
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Statements
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Docket Management
  • Document Capture
  • Document Check-In/Out
  • Document Classification
  • Document Generation
  • Document Management
  • Document Storage
  • Email Management
  • Event Triggered Actions
  • Expense Tracking
  • Fee Calculation & Posting
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • For Developers
  • For Family Law
  • For Legal Professionals
  • Full Text Search
  • General Ledger
  • Geotargeting
  • Intent Recognition
  • Interaction Tracking
  • Invoice Management
  • Invoice Processing
  • Knowledge Base Management
  • Knowledge Management
  • Legal Case Management
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Receipt Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Summary Reports
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Tax Management
  • Text Analysis
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Trust Accounting
  • Version Control
  • Video Support
  • Visual Analytics
  • Website Visitor Tracking

Integrations

  • Total integrations19
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations6
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM