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Conversational Cloud vs Viventium Software Comparison

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Overview

LivePerson is an industry leader in Conversational AI and enterprise-grade chatbots that increase sales and improve customer...

Flexible software and expert guidance so you can be sure your payroll and HR is done right.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

5

4

3

2

1

24

10

2

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

4.7

5

4

3

2

1

31

6

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times.

Basiirat A.

Great product and great support should you need anything ,was a funniest when it came to using some software but all I had to do was contact the support department and they plenty helpful.

AB

Alice B.

I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool.

AB

Ashley B.

Pros

The customer service and the overall ease of use are wonderful. Viventium is a great addition to our growing company.

LH

Leat H.

You can run your own custom reports. The costumer support is wonderful, a pleasure to work with.

SS

Sarah S.

The software is very robust and they will work with you to try to have it work around what you need and not what they want to tell you it has to be like.

PF

Pinny F.

Cons

Terrible customer service - we were charged for months after closing the account.

EB

Erica B.

Trying to figure out myself how to. Find an up to date tutorial (practically an impossible mission through the maze of unclear web pages and unsuccessful searches).

IS

Iris S.

This can be really confusing when you have multiple chats opened named "visitor.

AR

Anonymous Reviewer

Cons

They were tired of paperwork and having to write the same info on every form. Now, I tell them they'll have an email from us by the time they get home and they can log in and do everything on line.

EC

Eli C.

We do have individuals that e to use. Macbook laptops that have trouble utilizing this software.

TB

Tony B.

The software is a bit hard to navigate. Any time I need to do something a bit different, I need to call customer service to figure it out.

MH

Malky H.

  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review6 months ago

Key features

  • Total features68
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Applicant Tracking
  • Approval Process Control
  • Attendance Tracking
  • Auto-Responders
  • Automated Scheduling
  • Benefits Management
  • CRM
  • Calendar Management
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Check Printing
  • Churn Management
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Compensation Management
  • Configurable Workflow
  • Contextual Guidance
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Direct Deposit
  • Document Management
  • Document Storage
  • Email Management
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Time Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Developers
  • Geotargeting
  • HR Management
  • Intent Recognition
  • Interaction Tracking
  • Job Application Management
  • Knowledge Base Management
  • Knowledge Management
  • Leave Tracking
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Multi-State
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • Onboarding
  • Payroll Management
  • Payroll Outsourcing
  • Payroll Reporting
  • Performance Appraisal
  • Performance Management
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Recruitment Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Sick Leave Tracking
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tax Compliance
  • Text Analysis
  • Third Party Integrations
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Vacation/Leave Tracking
  • Video Support
  • Visual Analytics
  • W-2 Preparation
  • Wage Garnishment
  • Website Visitor Tracking
  • Workflow Management
  • Total features52
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Applicant Tracking
  • Approval Process Control
  • Attendance Tracking
  • Auto-Responders
  • Automated Scheduling
  • Benefits Management
  • CRM
  • Calendar Management
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Check Printing
  • Churn Management
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Community Management
  • Compensation Management
  • Configurable Workflow
  • Contextual Guidance
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Direct Deposit
  • Document Management
  • Document Storage
  • Email Management
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Time Tracking
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Developers
  • Geotargeting
  • HR Management
  • Intent Recognition
  • Interaction Tracking
  • Job Application Management
  • Knowledge Base Management
  • Knowledge Management
  • Leave Tracking
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Multi-State
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • Onboarding
  • Payroll Management
  • Payroll Outsourcing
  • Payroll Reporting
  • Performance Appraisal
  • Performance Management
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Recruitment Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Sick Leave Tracking
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tax Compliance
  • Text Analysis
  • Third Party Integrations
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Vacation/Leave Tracking
  • Video Support
  • Visual Analytics
  • W-2 Preparation
  • Wage Garnishment
  • Website Visitor Tracking
  • Workflow Management

Integrations

  • Total integrations19
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations11
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM