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Conversational Cloud vs Wix Comparison

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Overview

LivePerson is an industry leader in Conversational AI and enterprise-grade chatbots that increase sales and improve customer...

Category Leaders

Wix is a website building & publishing platform which helps users create professional websites exactly the way they want,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

4.50

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

5

4

3

2

1

24

10

2

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

5

4

3

2

1

3,288

2,029

674

105

53

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool.
Great product and great support should you need anything ,was a funniest when it came to using some software but all I had to do was contact the support department and they plenty helpful.
The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times.

Pros

I love Wix's ease of use and user friendly interface. I have been using it for over two years for our agencies website and we have loved it.
Wix helps the user to make an outstanding website and with an affordable price. It is very easy to use it.
It is an excellent way to have a website with zero cost. Easy handling and with a variety of designs is a great tool for a company that is starting and wants to show their work on the internet.

Cons

Terrible customer service - we were charged for months after closing the account.
Trying to figure out myself how to. Find an up to date tutorial (practically an impossible mission through the maze of unclear web pages and unsuccessful searches).
This can be really confusing when you have multiple chats opened named "visitor.

Cons

Sometimes the apps cost money or you have limited amount of the app you can use before it costs money. This is frustrating when you start using it and then realize you are stuck.
Their policies are ridiculous and customer service knowledge and etiquette are terrible. I have to share the latest bizarre policy I've run into.
The only problem that I have faced is that trying get to different pages of your website while in editing mode is confusing.
  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review3 days ago

Key features

  • Total features74
  • ACH Payment Processing
  • AI/Machine Learning
  • API
  • Accounting
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Authentication
  • Auto-Responders
  • Automated Scheduling
  • Benchmarking
  • Booking Management
  • CRM
  • Calendar Management
  • Campaign Management
  • Canned Responses
  • Cataloging/Categorization
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Code-free Development
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Credit Card Processing
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Security
  • Design Management
  • Drag & Drop
  • Email Distribution
  • Email Management
  • Email Marketing
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • Financial Management
  • For Developers
  • Form Builder
  • Forms Management
  • Geographic Maps
  • Geotargeting
  • HTML5 Technology
  • Image Editing
  • Image Library
  • Intent Recognition
  • Interaction Tracking
  • Inventory Management
  • Invoice Management
  • Kitting
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Live Chat
  • Mobile Access
  • Moderation
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Multi-Store
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Access
  • Offline Form
  • Online Booking
  • Online Booking Tools
  • Online Forums
  • Online Store Builder
  • Order Management
  • Order Tracking
  • Post Management
  • Pre-Configured Bot
  • Pre-built Templates
  • Predictive Analytics
  • Preview Functionality
  • Proactive Chat
  • Product Catalog
  • Promotions Management
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Editing
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Responsive
  • SEO Management
  • SSL Security
  • Sales Tax Management
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Shipping Management
  • Shopping Cart
  • Social Advertising
  • Social Media Integration
  • Subscription Management
  • Support Ticket Management
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Templates
  • Text Analysis
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Management
  • Video Support
  • Visitor Tracking
  • Visual Analytics
  • WYSIWYG Editor
  • Website Analytics
  • Website Integration
  • Website Management
  • Website Visitor Tracking
  • eCommerce Management
  • Total features80
  • ACH Payment Processing
  • AI/Machine Learning
  • API
  • Accounting
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Authentication
  • Auto-Responders
  • Automated Scheduling
  • Benchmarking
  • Booking Management
  • CRM
  • Calendar Management
  • Campaign Management
  • Canned Responses
  • Cataloging/Categorization
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Code-free Development
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Contact Management
  • Content Management
  • Contextual Guidance
  • Credit Card Processing
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Security
  • Design Management
  • Drag & Drop
  • Email Distribution
  • Email Management
  • Email Marketing
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • File Transfer
  • Financial Management
  • For Developers
  • Form Builder
  • Forms Management
  • Geographic Maps
  • Geotargeting
  • HTML5 Technology
  • Image Editing
  • Image Library
  • Intent Recognition
  • Interaction Tracking
  • Inventory Management
  • Invoice Management
  • Kitting
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Live Chat
  • Mobile Access
  • Moderation
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Multi-Store
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Access
  • Offline Form
  • Online Booking
  • Online Booking Tools
  • Online Forums
  • Online Store Builder
  • Order Management
  • Order Tracking
  • Post Management
  • Pre-Configured Bot
  • Pre-built Templates
  • Predictive Analytics
  • Preview Functionality
  • Proactive Chat
  • Product Catalog
  • Promotions Management
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Editing
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Responsive
  • SEO Management
  • SSL Security
  • Sales Tax Management
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Shipping Management
  • Shopping Cart
  • Social Advertising
  • Social Media Integration
  • Subscription Management
  • Support Ticket Management
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Templates
  • Text Analysis
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Management
  • Video Support
  • Visitor Tracking
  • Visual Analytics
  • WYSIWYG Editor
  • Website Analytics
  • Website Integration
  • Website Management
  • Website Visitor Tracking
  • eCommerce Management

Integrations

  • Total integrations19
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations157
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM