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Conversational Cloud vs Workever Comparison

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Overview

LivePerson is an industry leader in Conversational AI and enterprise-grade chatbots that increase sales and improve customer...

Workever is a job management software that helps businesses manage dispatch operations, customer interactions, and administrative...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

23

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.4

5

4

3

2

1

24

10

2

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

4.6

5

4

3

2

1

7

2

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool.

AB

Ashley B.

Great product and great support should you need anything ,was a funniest when it came to using some software but all I had to do was contact the support department and they plenty helpful.

AB

Alice B.

The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times.

Basiirat A.

Pros

Brilliant software which changes your life and the way you work.

jh

jonathan h.

Great app for those businesses who what to be organised and provide a professional service to their customers.

lc

lee c.

Overall it's a great product, and it continues to evolve, we will definitely continue using this product for the coming years.

DG

Dave G.

Cons

Terrible customer service - we were charged for months after closing the account.

EB

Erica B.

Trying to figure out myself how to. Find an up to date tutorial (practically an impossible mission through the maze of unclear web pages and unsuccessful searches).

IS

Iris S.

This can be really confusing when you have multiple chats opened named "visitor.

AR

Anonymous Reviewer

Cons

It was hard to get into the habit of checking in with Workforce to keep it up-to-date.

Martie R.

This is difficult when trying to compare time-keeping clocks with tasks.

CG

Corrine G.

I don't like that you can only review 2 weeks at a time without saving it, and that when I leave the page, the clock-in views jump back to the most recent day.

CG

Corrine G.

  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review8 months ago

Key features

  • Total features68
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Asset Tracking
  • Auto-Responders
  • Automated Scheduling
  • Barcoding/RFID
  • Billing & Invoicing
  • CRM
  • Calibration Management
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Code-free Development
  • Collaboration Tools
  • Commercial Properties
  • Communication Management
  • Community Management
  • Compliance Tracking
  • Contact Database
  • Contextual Guidance
  • Contract/License Management
  • Contractor Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Dispatch Management
  • Electronic Signature
  • Email Management
  • Employee Database
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Event Triggered Actions
  • Facility Scheduling
  • Feedback Management
  • File Sharing
  • File Storage
  • File Transfer
  • Fixed Asset Management
  • For Developers
  • For HVAC Companies
  • For Schools
  • GPS
  • Geotargeting
  • Incident Management
  • Inspection Management
  • Intent Recognition
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Job Management
  • Job Tracking
  • Key & Lock Management
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Mobile Signature Capture
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Pre-Configured Bot
  • Predictive Analytics
  • Predictive Maintenance
  • Preventive Maintenance
  • Proactive Chat
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Properties
  • Room Scheduling
  • Routing
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service History
  • Social Media Integration
  • Space Management
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Technician Management
  • Text Analysis
  • Third Party Integrations
  • Time & Expense Tracking
  • Timesheet Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Variable Workforce
  • Vendor Management
  • Video Support
  • Visitor Management
  • Visual Analytics
  • Website Visitor Tracking
  • Work Order Management
  • Total features69
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Asset Tracking
  • Auto-Responders
  • Automated Scheduling
  • Barcoding/RFID
  • Billing & Invoicing
  • CRM
  • Calibration Management
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Churn Management
  • Code-free Development
  • Collaboration Tools
  • Commercial Properties
  • Communication Management
  • Community Management
  • Compliance Tracking
  • Contact Database
  • Contextual Guidance
  • Contract/License Management
  • Contractor Management
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Dispatch Management
  • Electronic Signature
  • Email Management
  • Employee Database
  • Employee Scheduling
  • Equipment Management
  • Equipment Tracking
  • Event Triggered Actions
  • Facility Scheduling
  • Feedback Management
  • File Sharing
  • File Storage
  • File Transfer
  • Fixed Asset Management
  • For Developers
  • For HVAC Companies
  • For Schools
  • GPS
  • Geotargeting
  • Incident Management
  • Inspection Management
  • Intent Recognition
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Job Management
  • Job Tracking
  • Key & Lock Management
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Mobile Signature Capture
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Pre-Configured Bot
  • Predictive Analytics
  • Predictive Maintenance
  • Preventive Maintenance
  • Proactive Chat
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Properties
  • Room Scheduling
  • Routing
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Service History
  • Social Media Integration
  • Space Management
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Technician Management
  • Text Analysis
  • Third Party Integrations
  • Time & Expense Tracking
  • Timesheet Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Variable Workforce
  • Vendor Management
  • Video Support
  • Visitor Management
  • Visual Analytics
  • Website Visitor Tracking
  • Work Order Management

Integrations

  • Total integrations19
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations4
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM