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Logicalware

Customer communication management

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Logicalware Alternatives

How do Logicalware alternatives compare?

FuseDesk and Yonyx stand out as its top competitors based on similarity, popularity and user reviews. When comparing Logicalware to its top 100 alternatives, Slack has the highest rating, with ConnectWise Control as the runner-up, and Logicalware ranking 94th place. Slack has the most reviews with a total of 21,119, while Logicalware has 2. Users say Slack tops the list for value for money followed by ConnectWise Control, while Logicalware comes in 98th. Users also say Slack and Freshdesk are the easiest to use, while Logicalware takes 96th place.

What are the top 5 alternatives to Logicalware?


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Company size


Top 100 Alternatives & Competitors to Logicalware

FuseDesk

4.0
(4)

Help Desk, Support Ticketing, and Messaging Platform

Features

Total

13

53

21

features in common

13

features in common

FuseDesk's unique features

  • Activity Dashboard

  • Workflow Management

  • Multi-Channel Communication

  • Auto-Responders

Logicalware's unique features

  • Knowledge Management

  • Performance Management

  • Dashboard

  • Negative Feedback Management

Yonyx

4.8
(119)

Decision tree driven Interactive guides for customer service

Features

Total

7

35

21

features in common

7

features in common

Yonyx's unique features

  • Opportunity Management

  • Text Editing

  • Decision Support

  • Customer Service Analytics

Logicalware's unique features

  • Support Ticket Management

  • Chat/Messaging

  • Real-Time Chat

  • Customer Segmentation

Value for money

4.7

0.7

4.0

What users say about Yonyx's value for money

Far and away the best part is the support I've received from a customer rep. They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge.

AD

Andrew D.

I like the user interface, it is super intuitive and visually appealing.

AR

Anonymous Reviewer

Zendesk

4.4
(2.7K)

Service-first CRM company that builds support & sales tools

Features

Total

19

178

21

features in common

19

features in common

Zendesk's unique features

  • Customizable Forms

  • Macros/Templated Responses

  • Activity Dashboard

  • Issue Auditing

Logicalware's unique features

  • Performance Management

  • Reporting/Analytics

Starting from

$19/month

Value for money

4.1

0.1

4.0

What users say about Zendesk's value for money

I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.

AR

Anonymous Reviewer

Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.

AR

Anonymous Reviewer

Zoho Desk

4.5
(1.6K)

Cloud-based help desk platform

Features

Total

21

145

21

features in common

21

features in common

Zoho Desk's unique features

  • Customer Experience Management

  • Customizable Branding

  • Onboarding

  • Real Time Analytics

Logicalware's unique features

  • No unique features

Starting from

$14/month

Value for money

4.5

0.5

4.0

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

Vivantio

4.3
(165)

Flexible Software. Focused Service.

Features

Total

19

136

21

features in common

19

features in common

Vivantio's unique features

  • Customizable Branding

  • Maintenance Management

  • Single Sign On

  • Customizable Forms

Logicalware's unique features

  • Multi-Channel Data Collection

  • Text Analysis

Starting from

$42/year

Value for money

4.2

0.2

4.0

What users say about Vivantio's value for money

We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.

SK

Steven K.

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.

SS

Saleem S.

Sprinklr

4.2
(60)

Social media management, analytics & strategy planning.

Features

Total

8

89

21

features in common

8

features in common

Sprinklr's unique features

  • Post Scheduling

  • Offline Access

  • Social Media Integration

  • Monitoring

Logicalware's unique features

  • Customer Database

  • Text Analysis

  • Multi-Channel Data Collection

  • Performance Management

Value for money

3.9

0.1

4.0

What users say about Sprinklr's value for money

The ease and ability to schedule or draft social media posts for certain business channels is quite amazing.

Celexsy A.

Management team and customer service is outstanding. As they build their product, you can genuinely tell they want to succeed.

DH

Daniel H.

NICE CXone

4.2
(509)

Cloud Contact Center Software

Features

Total

14

117

21

features in common

14

features in common

NICE CXone's unique features

  • Call Monitoring

  • On-Demand Recording

  • Preview Dialer

  • Recruitment Management

Logicalware's unique features

  • Knowledge Management

  • Dashboard

  • Negative Feedback Management

  • Customer Segmentation

Starting from

$100/month

Value for money

4.0
4.0

What users say about NICE CXone's value for money

Everything, real-time management, reporting, learning is very nice to use. Best part of this is on the go feature, you can login from anywhere to manage your workforce swiftly.

SS

Somveer S.

Is a easy tool super useful to contact internal and external persons, have different options for reporting, charts that help you to evaluate you and your team.

AB

Alejandra B.

Hiver

4.7
(74)

Hiver: World's First Gmail-based Customer Service Helpdesk

Features

Total

7

56

21

features in common

7

features in common

Hiver's unique features

  • Help Desk Management

  • Response Management

  • Role-Based Permissions

  • Workflow Management

Logicalware's unique features

  • Customer Database

  • API

  • Performance Management

  • Support Ticket Management

Starting from

$12/month

Value for money

4.6

0.6

4.0

What users say about Hiver's value for money

We have had a great experience with Hiver. It has really improved our customer service and any time I have had a question or issue their tech support was ready to help.

AW

Amanda W.

I really enjoy the save and close feature when I know an issue has been resolved. It helps me keep track of everything I need in my busy job.

pp

priyanka p.

C2 ATOM

4.2
(13)

The ultimate ITSM platform

Features

Total

16

117

21

features in common

16

features in common

C2 ATOM's unique features

  • Text Editing

  • Customizable Reports

  • Audit Trail

  • Maintenance Management

Logicalware's unique features

  • Knowledge Management

  • Multi-Channel Data Collection

  • Negative Feedback Management

  • Text Analysis

Starting from

$40/month

Value for money

4.2

0.2

4.0

What users say about C2 ATOM's value for money

This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build.

SL

Sandhya L.

This is the most flexible and beautifully integrated ITSM that I have ever had the chance to use, support and develop. It has all the functionnalities you can dream of and they are easy to use.

RT

Rachelle T.

Issuetrak

4.5
(157)

Report. Resolve. Relax. It starts with Issuetrak.

Features

Total

17

108

21

features in common

17

features in common

Issuetrak's unique features

  • Automated Routing

  • Customizable Reports

  • Dashboard Creation

  • Inventory Management

Logicalware's unique features

  • Text Analysis

  • Performance Management

  • Multi-Channel Data Collection

  • Negative Feedback Management

Starting from

$59/month

Value for money

4.5

0.5

4.0

What users say about Issuetrak's value for money

It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy.

Alexis T.

They are very responsive, helpful, and knowledgeable. I wish all companies had support this good.

BT

Bradd T.

Supportbench

4.6
(18)

A Modern B2B Helpdesk CRM Software.

Features

Total

16

90

21

features in common

16

features in common

Supportbench's unique features

  • Chatbot

  • Collaboration Tools

  • Support Ticket Tracking

  • SMS Messaging

Logicalware's unique features

  • Knowledge Management

  • Dashboard

  • Negative Feedback Management

  • Text Analysis

Value for money

4.7

0.7

4.0

What users say about Supportbench's value for money

Amazing, I'd highly recommend it if you want a quick turnaround and solid immediate results.

FS

Floyd S.

It has addressed all our current help desk requirements and looks like it's capable of growing with us as we take on more staff and improve our process.

AR

Anonymous Reviewer

Richpanel

5.0
(9)

Effortless Ecommerce Customer Support

Features

Total

16

87

21

features in common

16

features in common

Richpanel's unique features

  • File Sharing

  • Monitoring

  • Customer Profiles

  • Offline Form

Logicalware's unique features

  • Knowledge Management

  • Text Analysis

  • Negative Feedback Management

  • Document Storage

Bookafy

4.7
(132)

Free online appointment booking software

Features

Total

4

72

21

features in common

4

features in common

Bookafy's unique features

  • Billing & Invoicing

  • Client Management

  • Credit Card Processing

  • Online Payments

Logicalware's unique features

  • Chat/Messaging

  • Text Analysis

  • Negative Feedback Management

  • Reporting/Analytics

Starting from

$7/month

Value for money

4.6

0.6

4.0

What users say about Bookafy's value for money

I have been with Bookafy for going on one year and I am very happy. Bookafy is affordable, easy to use, and constantly improving their software.

Hope D.

She genuinely seemed to enjoy her job and helping me, and it came out in the service she provided. My first experience with Bookafy Customer Support made me glad I switched from the other company.

UO

Ursula O.

Quiq Messaging

4.5
(35)

Business messaging solution - SMS, FB Messenger, Kik, & Chat

Features

Total

17

109

21

features in common

17

features in common

Quiq Messaging's unique features

  • Auto-Responders

  • Agent Interface

  • Real Time Analytics

  • Intent Recognition

Logicalware's unique features

  • Knowledge Management

  • Text Analysis

  • Document Storage

  • Negative Feedback Management

Starting from

$6,000/month

Value for money

4.5

0.5

4.0

What users say about Quiq Messaging's value for money

I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.

TJ

Todd J.

This is a great company with wonderful customer service and people that really care about their clients.

TJ

Todd J.

Lucky Orange

4.6
(65)

All-in-one conversion optimization suite for website owners

Features

Total

5

88

21

features in common

5

features in common

Lucky Orange's unique features

  • Interaction Tracking

  • Collaboration Tools

  • Engagement Tracking

  • Campaign Analytics

Logicalware's unique features

  • Text Analysis

  • Document Storage

  • Multi-Channel Data Collection

  • API

Starting from

$10/month

Value for money

4.7

0.7

4.0

What users say about Lucky Orange's value for money

Lucky orange is phenomenal at showing live guest engagement. This has additionaly assisted me with developing and contact a greater crowd and monitor my progress.

KK

Kosara K.

I love pretty much everything about Lucky Orange from the heatmaps to the Hubspot integration.

AR

Anonymous Reviewer

DeepConverse

5.0
(1)

The complete customer support automation platform

Features

Total

6

35

21

features in common

6

features in common

DeepConverse's unique features

  • Customer Service Analytics

  • Code-free Development

  • Engagement Tracking

  • Real Time Monitoring

Logicalware's unique features

  • API

  • Queue Management

  • Performance Management

  • Dashboard

LiveAgent

4.7
(1K)

Great customer service starts with better help desk software

Features

Total

18

165

21

features in common

18

features in common

LiveAgent's unique features

  • Appointment Management

  • Call Center Integration

  • Remote Support

  • Employee Activity Monitoring

Logicalware's unique features

  • Multi-Channel Data Collection

  • Text Analysis

  • Performance Management

Starting from

$15/month

Value for money

4.7

0.7

4.0

What users say about LiveAgent's value for money

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Matthew J.

You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.

MP

Mark P.

Bitrix24

4.0
(485)

100% free CRM, collaboration and communication tool suite

Features

Total

18

363

21

features in common

18

features in common

Bitrix24's unique features

  • Time Tracking

  • Pricing Management

  • Punch card

  • HR Management

Logicalware's unique features

  • Knowledge Base Management

  • Alerts / Escalation

  • Text Analysis

Starting from

$49/month

Value for money

4.2

0.2

4.0

What users say about Bitrix24's value for money

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

ER

Eric R.

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

Freshdesk

4.5
(2.3K)

Online helpdesk system and customer service software

Features

Total

18

119

21

features in common

18

features in common

Freshdesk's unique features

  • Collaboration Tools

  • Employee Management

  • Text Editing

  • Appointment Management

Logicalware's unique features

  • Text Analysis

  • Document Storage

  • Performance Management

Starting from

$18/month

Value for money

4.4

0.4

4.0

What users say about Freshdesk's value for money

We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.

Sara B.

Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.

AR

Anonymous Reviewer

Front

4.5
(211)

One place to take care of all your customers

Features

Total

19

115

21

features in common

19

features in common

Front's unique features

  • Signature Management

  • Whitelisting/Blacklisting

  • Automated Routing

  • Rules-Based Workflow

Logicalware's unique features

  • Document Storage

  • Knowledge Base Management

Starting from

$19/year

Value for money

4.2

0.2

4.0

What users say about Front's value for money

Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.

NB

Nick B.

It's super easy to use and perfect when working in team. It's basically impossible to miss any email with this software and super nice the way it looks like when using it on a daily basis.

GP

Giada P.

elevio

4.6
(27)

Self-service support & customer education platform

Features

Total

17

83

21

features in common

17

features in common

elevio's unique features

  • Workflow Management

  • Full Text Search

  • Offline Form

  • Configurable Workflow

Logicalware's unique features

  • Queue Management

  • Performance Management

  • Customer Database

  • Email Management

Starting from

$79/month

Value for money

4.6

0.6

4.0

What users say about elevio's value for money

The support can be great at times, and the tool is very easy to use. They also allow for some really great integrations and customization of their app.

EM

Ebona M.

I love how Elevio lets you source your help documentation from all the help desk solutions available, so you don't need to re-write everything.

AR

Anonymous Reviewer

Genesys Cloud CX

4.2
(124)

Mobile optimized cloud call center with multichannel routing

Features

Total

19

121

21

features in common

19

features in common

Genesys Cloud CX's unique features

  • Real Time Monitoring

  • Auto-Responders

  • Customer History

  • Phone Key Input

Logicalware's unique features

  • Service Level Agreement (SLA) Management

  • Knowledge Management

Starting from

$75/month

Value for money

3.9

0.1

4.0

What users say about Genesys Cloud CX's value for money

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.

AR

Anonymous Reviewer

Our overall experience has been good. We have built great relationships with Genesys support staff and other Genesys users.

AP

Amanda P.

Salesforce Service Cloud

4.4
(529)

Customer Service & Field Service Management Solutions

Features

Total

17

181

21

features in common

17

features in common

Salesforce Service Cloud's unique features

  • Activity Dashboard

  • Auto-Responders

  • Purchasing & Receiving

  • Accounting Integration

Logicalware's unique features

  • Text Analysis

  • Multi-Channel Data Collection

  • Customer Segmentation

  • Negative Feedback Management

Value for money

4.1

0.1

4.0

What users say about Salesforce Service Cloud's value for money

I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in.

AR

Anonymous Reviewer

I used this and best in customer support, sales product and operation. I recommend this to those have a business this will help you.

EO

Elaida O.

Cayzu

5.0
(31)

Cloud Based Ticket Management & Help Desk Software

Features

Total

16

68

21

features in common

16

features in common

Cayzu's unique features

  • Interaction Tracking

  • Tagging

  • IT Asset Management

  • Project Management

Logicalware's unique features

  • Text Analysis

  • Multi-Channel Data Collection

  • Knowledge Management

  • Customer Segmentation

Starting from

$4/month

Value for money

4.9

0.9

4.0

What users say about Cayzu's value for money

I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support.

AC

Angie C.

What I found was a great team with a great product that I would recommend to all of my colleagues.

Ben P.

Kustomer

4.5
(29)

Modern Customer Service Software For Customer-First Brands

Features

Total

21

94

21

features in common

21

features in common

Kustomer's unique features

  • Prioritization

  • Help Desk Management

  • Multi-Channel Management

  • Remote Access/Control

Logicalware's unique features

  • No unique features

Starting from

$89/month

Value for money

4.3

0.3

4.0

What users say about Kustomer's value for money

The support we have received from the Kustomer team has been outstanding, and they are always available when we need them. The setup was thorough and complete.

NC

Nicole C.

Overall, I think Kustomer is a great, easy to use program. I like the way it works with Ujet and easily pulls all the of customers information that I need.

AS

Ashley S.

EngageBay

4.6
(130)

Integrated sales & marketing software for growing teams

Features

Total

15

215

21

features in common

15

features in common

EngageBay's unique features

  • Shared Contacts

  • Call Scripting

  • Customizable Branding

  • Call Routing

Logicalware's unique features

  • Knowledge Management

  • Chat/Messaging

  • Negative Feedback Management

  • Multi-Channel Data Collection

Starting from

$10.79/month

Value for money

4.8

0.8

4.0

What users say about EngageBay's value for money

Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.

SK

Sudip K.

Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.

CV

Carlos V.

Capacity

4.5
(11)

Artificial Intelligence-based knowledge management solution

Features

Total

18

103

21

features in common

18

features in common

Capacity's unique features

  • Document Management

  • Auto-Responders

  • Business Process Control

  • Automated Routing

Logicalware's unique features

  • Customer Database

  • Service Level Agreement (SLA) Management

  • Performance Management

Froged

4.7
(39)

Customer engagement software

Features

Total

17

78

21

features in common

17

features in common

Froged's unique features

  • Activity Tracking

  • Auto-Responders

  • Commenting/Notes

  • AB Testing

Logicalware's unique features

  • Text Analysis

  • Performance Management

  • API

  • Service Level Agreement (SLA) Management

Starting from

69/month

Value for money

4.9

0.9

4.0

What users say about Froged's value for money

Overall, great customer service and a great product that works reliably. They keep on making improvements which is also a sign of a company on the way up.

AR

Anonymous Reviewer

The experience so far is great. They are constantly improving the tools and have great support.

JD

Josías D.

ThinkOwl

(0)

Customer service powered by AI

Features

Total

18

36

21

features in common

18

features in common

ThinkOwl's unique features

  • Full Text Search

  • Call Center Management

  • Multi-Channel Communication

  • Customizable Branding

Logicalware's unique features

  • Queue Management

  • Negative Feedback Management

  • Performance Management

HappyFox Chat

4.5
(17)

Premium live chat software

Features

Total

4

22

21

features in common

4

features in common

HappyFox Chat's unique features

  • Geotargeting

  • Website Visitor Tracking

  • Website Integration

  • Transcripts/Chat History

Logicalware's unique features

  • Dashboard

  • Self Service Portal

  • Negative Feedback Management

  • Text Analysis

Starting from

$29.99/month

Value for money

4.5

0.5

4.0

What users say about HappyFox Chat's value for money

I use this software daily on my WooCommerce website. What I like the most is the ease of use and the very comprehensive integration that is allowed with WooCommerce.

Arnaud D.

HappyFox has been easy to integrate into our services, the agents prefer its versatility to the old platform we are using and the ability to have unlimited agents is a lifesaver for us.

NC

Nicola C.

Tidio

4.8
(220)

Communicator for businesses. live chat, messenger and email

Features

Total

7

32

21

features in common

7

features in common

Tidio's unique features

  • Interaction Tracking

  • Third Party Integrations

  • Event Triggered Actions

  • Workflow Management

Logicalware's unique features

  • Support Ticket Management

  • Text Analysis

  • Real-Time Chat

  • Customer Segmentation

Starting from

$15/year

Value for money

4.7

0.7

4.0

What users say about Tidio's value for money

We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.

NY

Nick Y.

So far, really good experience - contacted customer support and they were friendly and helpful.

CC

Chris C.

Slack

4.7
(21.1K)

A single place for team communication and workflows

Features

Total

4

77

21

features in common

4

features in common

Slack's unique features

  • Authentication

  • Audio Calls

  • HIPAA Compliant

  • Interaction Tracking

Logicalware's unique features

  • Reporting/Analytics

  • Self Service Portal

  • Negative Feedback Management

  • Text Analysis

Starting from

$8/month

Value for money

4.5

0.5

4.0

What users say about Slack's value for money

Slack has been a winner for me no matter which role I am filling. Teams adopt it quickly it's easy to use, easy to set up, and has abundant opportunities for integrations.

EJ

Elyse J.

I like the different slack channels for various departments, tech-support, team, individual messaging, and celebrating my teams successes or helping each other out with account challenges.

SA

Sarah A.

Streem

3.7
(3)

Cloud-based AI and AR tool for remote support

Features

Total

0

12

21

features in common

0

features in common

Streem's unique features

  • Reporting & Statistics

  • Collaboration Tools

  • Job Tracking

  • Mobile Access

Logicalware's unique features

  • Text Analysis

  • Negative Feedback Management

  • Self Service Portal

  • Performance Management

Textline

4.9
(134)

Cloud-based plug-and-play text messaging software

Features

Total

5

25

21

features in common

5

features in common

Textline's unique features

  • Scheduled Messaging

  • Real Time Notifications

  • MMS

  • Contact Database

Logicalware's unique features

  • Chat/Messaging

  • Self Service Portal

  • Multi-Channel Data Collection

  • Dashboard

Starting from

$59.97/month

Value for money

4.7

0.7

4.0

What users say about Textline's value for money

From set-up to on going questions/customer support, everyone that we have encountered has been super friendly and extremely helpful.

JK

Jennifer K.

Excellent product, but even better support. Very responsive to any questions and were there to answer any integration issues we were encountering.

ED

Eric D.

FAQ Bot

4.7
(9)

Become FAQing amazing at customer service.

Features

Total

7

65

21

features in common

7

features in common

FAQ Bot's unique features

  • Alerts/Notifications

  • Multi-Channel Communication

  • Customer History

  • Offline Form

Logicalware's unique features

  • Support Ticket Management

  • Text Analysis

  • Real-Time Chat

  • Customer Segmentation