Logicalware Features

Logicalware

Customer communication management

5.0/5 (2 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management
Archiving & Retention
Assignment Management
Audit Trail
Auto-Responders
Automated Routing
CRM
Call Center Management
Call Routing
Chat/Messaging
Client Portal
Collaboration Tools
Communication Management
Configurable Workflow
Contact Database
Customer Database
Customer History
Customer Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Document Storage
Email Management
Email Templates
Employee Management
Event Triggered Actions
Feedback Management
Help Desk Management
Interaction Tracking
Issue Management
Issue Tracking
Knowledge Base Management
Knowledge Management
Live Chat
Macros/Templated Responses
Mobile Access
Multi-Channel Communication
Multi-Channel Data Collection
Multiple User Accounts
Negative Feedback Management
Online Forums
Performance Management
Performance Metrics
Prioritization
Project Management
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Updates
Recurring Issues
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Rules-Based Workflow
SMS Messaging
SSL Security
Search/Filter
Self Service Portal
Service Level Agreement (SLA) Management
Single Sign On
Social Media Integration
Spam Blocker
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Template Management
Text Analysis
Third Party Integrations
Widgets
Workflow Configuration
Workflow Management
Learn moreCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management
Archiving & Retention
Assignment Management
Audit Trail
Auto-Responders
Automated Routing
CRM
Call Center Management
Call Routing
Chat/Messaging
Client Portal
Collaboration Tools
Communication Management
Configurable Workflow
Contact Database
Customer Database
Customer History
Customer Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Document Storage
Email Management
Email Templates
Employee Management
Event Triggered Actions
Feedback Management
Help Desk Management
Interaction Tracking
Issue Management
Issue Tracking
Knowledge Base Management
Knowledge Management
Live Chat
Macros/Templated Responses
Mobile Access
Multi-Channel Communication
Multi-Channel Data Collection
Multiple User Accounts
Negative Feedback Management
Online Forums
Performance Management
Performance Metrics
Prioritization
Project Management
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Updates
Recurring Issues
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Rules-Based Workflow
SMS Messaging
SSL Security
Search/Filter
Self Service Portal
Service Level Agreement (SLA) Management
Single Sign On
Social Media Integration
Spam Blocker
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Template Management
Text Analysis
Third Party Integrations
Widgets
Workflow Configuration
Workflow Management
Learn moreCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management
Archiving & Retention
Assignment Management
Audit Trail
Auto-Responders
Automated Routing
CRM
Call Center Management
Call Routing
Chat/Messaging
Client Portal
Collaboration Tools
Communication Management
Configurable Workflow
Contact Database
Customer Database
Customer History
Customer Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Document Storage
Email Management
Email Templates
Employee Management
Event Triggered Actions
Feedback Management
Help Desk Management
Interaction Tracking
Issue Management
Issue Tracking
Knowledge Base Management
Knowledge Management
Live Chat
Macros/Templated Responses
Mobile Access
Multi-Channel Communication
Multi-Channel Data Collection
Multiple User Accounts
Negative Feedback Management
Online Forums
Performance Management
Performance Metrics
Prioritization
Project Management
Queue Management
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Updates
Recurring Issues
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Rules-Based Workflow
SMS Messaging
SSL Security
Search/Filter
Self Service Portal
Service Level Agreement (SLA) Management
Single Sign On
Social Media Integration
Spam Blocker
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Template Management
Text Analysis
Third Party Integrations
Widgets
Workflow Configuration
Workflow Management
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Logicalware Feature Reviews

2 reviewers had the following to say about Logicalware's features:

Andy M.

Verified Reviewer

17 02 15

2015-02-17

We found Logicalware to be a smart and efficient company behind multi-channel customer service software.

Pros

* Smart and efficient company * MailManager system is easy to set up * We can effectively manage, track and report on all areas of our customer service

Cons

I wish I had all day to praise this company!

Source: GetApp
Helpful?   Yes   No
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Ewald v.

Service & Cooperation

2016-11-17

Your service is excellent Appointments are fulfilled You can move in the good wishes of the customer Regards Ewald

Pros

user friendliness

Cons

no criticism

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10

Recommendations to others considering Logicalware

no

Source: Capterra
Helpful?   Yes   No
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