Logicalware Features

Logicalware

Customer communication management

5.0/5 (2 reviews)

Logicalware Feature Summary

  • Multi Channel Customer Support
  • Built-in & Customised Reporting
  • Email, Twitter, Facebook & Live Chat customer support
  • Knowledge Base
  • Multi-Brand Support with Linked Accounts
  • Automated email filtering to agents/depts
  • API for systems integration
  • HTML Email Template Branding
  • Customisable System & Set-up
  • Cloud-Based Solution (SaaS)
  • Spam Assessor Security
  • IP Lockdown (if required)
  • Credit Card Masking
  • Data Protection UK Certification
  • 30 Day Free Trial & Consultation
  • No Credit Card Needed for Trial
  • UK Based Service & Support
  • Consultation, Training, Integration & Customisation Services
  • Multi-Lingual content
  • Client Case Studies incl. GoSkippy, Ryanair, Maplin

Competitor Feature Comparison

API
Activity Dashboard
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Client Management
Configurable Workflow
Custom Fields
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Email Integration
Employee Portal
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HR Management
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Third Party Integration
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Learn moreCompare App
API
Activity Dashboard
Chat
Client Management
Configurable Workflow
Custom Fields
Custom Forms
Customizable Templates
Drag & Drop Interface
Email Integration
Employee Portal
Event Scheduling
HR Management
Mobile Integration
Performance Management
Progress Tracking
Role-Based Permissions
SSL Security
Search Functionality
Support Ticket Management
Third Party Integration
Widgets
Workflow Management
Visit WebsiteCompare App
API
Activity Dashboard
Chat
Client Management
Configurable Workflow
Custom Fields
Custom Forms
Customizable Templates
Drag & Drop Interface
Email Integration
Employee Portal
Event Scheduling
HR Management
Mobile Integration
Performance Management
Progress Tracking
Role-Based Permissions
SSL Security
Search Functionality
Support Ticket Management
Third Party Integration
Widgets
Workflow Management
Visit WebsiteCompare App

Logicalware Feature Reviews

1 reviewers had the following to say about Logicalware's features:

Andy Moore

Verified Reviewer

17 02 15

2015-02-17

We found Logicalware to be a smart and efficient company behind multi-channel customer service software.

Pros

* Smart and efficient company * MailManager system is easy to set up * We can effectively manage, track and report on all areas of our customer service

Cons

I wish I had all day to praise this company!

Source: GetApp
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