Logicalware Features List

Logicalware Reviews

Logicalware

Manage all your customer interactions in one place with Logicalware's smart, efficient multi-channel customer support solutions

5.0/5 (2 reviews)
760

Logicalware Feature Summary

  • Multi Channel Customer Support
  • Built-in & Customised Reporting
  • Email, Twitter, Facebook & Live Chat customer support
  • Knowledge Base
  • Multi-Brand Support with Linked Accounts
  • Automated email filtering to agents/depts
  • API for systems integration
  • HTML Email Template Branding
  • Customisable System & Set-up
  • Cloud-Based Solution (SaaS)
  • Spam Assessor Security
  • IP Lockdown (if required)
  • Credit Card Masking
  • Data Protection UK Certification
  • 30 Day Free Trial & Consultation
  • No Credit Card Needed for Trial
  • UK Based Service & Support
  • Consultation, Training, Integration & Customisation Services
  • Multi-Lingual content
  • Client Case Studies incl. GoSkippy, Ryanair, Maplin

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (128 other apps)
Activity Dashboard (51 other apps)
Automatic Notifications (58 other apps)
CRM Integration (47 other apps)
Chat (126 other apps)
Contact History (48 other apps)
Customizable Branding (52 other apps)
Customizable Templates (43 other apps)
Email Integration (54 other apps)
Instant Messaging (63 other apps)
Knowledge Base (77 other apps)
Monitoring (53 other apps)
Multi-Channel Communication (53 other apps)
Prioritizing (51 other apps)
Reporting & Statistics (67 other apps)
Social Media Integration (52 other apps)
Surveys & Feedback (57 other apps)
Third Party Integration (56 other apps)
Ticket Management (48 other apps)
Trouble Ticketing (43 other apps)

Logicalware Feature Reviews

1 reviewers had the following to say about Logicalware's features:

Andy Moore

Verified Reviewer

17 02 15

2015-02-17

We found Logicalware to be a smart and efficient company behind multi-channel customer service software.

Pros

* Smart and efficient company * MailManager system is easy to set up * We can effectively manage, track and report on all areas of our customer service

Cons

I wish I had all day to praise this company!

Source: GetApp
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