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Logicalware

Customer communication management

(4)

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Logicalware Pricing, Features, Reviews and Alternatives

Logicalware FAQs

Q. What type of pricing plans does Logicalware offer?

Logicalware has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Logicalware?

Logicalware has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Logicalware support?

Logicalware supports the following languages:
English


Q. Does Logicalware offer an API?

Yes, Logicalware has an API available for use.


Q. What level of support does Logicalware offer?

Logicalware offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Chat, Knowledge Base

Logicalware product overview

What is Logicalware?

Logicalware MailManager is a cloud-hosted customer service support solution for the efficient management of inbound Email, Social media and live Chat enquiries.

Key benefits of using Logicalware

Speed up customer response time across multiple channels
Manage and track all communications in a single ticket
Increase agent productivity, lower overheads
Automate & streamline processes
In depth performance tracking & management of agents
Identify trends and improve problem areas
UK-based tech support
Tailored approach with workflow process analysis & mapping, integrations and feature customisations available upon consultation

“MailManager has allowed us to use our staff’s time much more efficiently. Now, instead of sorting emails manually every day, this is done automatically. We should have considered MailManager years ago.” Maplin Electronics

“MailManager has enabled our email processing time to be cut by 50%” Brightside Group (Insurance)

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Phone Support
Chat
Knowledge Base

Training options

In Person
Webinars
Live Online
Documentation

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Logicalware pricing information

Value for money

4.0

/5

2

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Logicalware features

Functionality

4.0

/5

2

Total features

20

4 categories

Most valued features by users

Reporting/Analytics
API
Chat/Messaging
Alerts/Escalation
Live Chat
Email Management
Knowledge Base Management
Support Ticket Management

Functionality contenders

Logicalware users reviews

Overall Rating

5.0

/5

2

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10
Rating distribution

5

4

3

2

1

2

0

0

0

0

Overall rating contenders

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