Magnetic North Pricing, Features, Reviews & Comparison of Alternatives

Magnetic North Reviews

Magnetic North

Magnetic North was Aquired by West in 2017

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This Application No Longer Exists

Magnetic North is no longer available for purchase. Archived information about Magnetic North is available below.

Alternatives to Magnetic North

Specifications

Intended Users
Large Enterprises, Mid Size Business
Devices Supported
Web-based
Supported Countries
United States, United Kingdom
Supported Languages
Dutch, English, French, German, Spanish
Support Options
Knowledge Base, Online Support, Phone Support
Categories
Call Center Software
IVR Software
Contact Center Software

Magnetic North Pricing

Contact Magnetic North for a custom quote depending on your needs.

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Key Features of Magnetic North

  • Agent skills-based routing
  • Interactive voice response (IVR)
  • Call queue management
  • Dynamic scripting
  • Predictive dialing
  • Mobile number screening
  • Virtual agents
  • Integrated voice/ SMS campaigns
  • CRM integrations
  • Call blending
  • PCI compliance
  • Multichannel interactions
  • Realtime & historical reporting
  • Workforce management tools
  • Quality monitoring & coaching
  • Disaster recovery
  • Cloud PBX
  • Voice & screen recording
  • Customer surveys
  • Reports & dashboards

Benefits

Inbound features: Agent skills-based and priority routing, IVR, inbound voice menus, advanced scripting, historical reporting.

Outbound features: Predictive dialer; mobile screening of bad numbers, switched off phones and overseas customers; personal agent local and mobile numbers; voice/ SMS campaigns.

Multichannel: Single integrated overview of all interactions from phone, email, web chat, and social.

Workforce management: Realtime & historical reporting & analytics, agent scheduling, call recording, quality monitoring & scoring.

Security & compliance: Fully PCI compliant call recording and disaster recovery tariffs.