Magnetic North Pricing, Features, Reviews & Comparison of Alternatives

Magnetic North

Cloud contact center & PBX

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Magnetic North overview

Magnetic North offers a multichannel cloud contact center that facilitates inbound, outbound and blended call activity. The solution facilitates the management of interactions coming from all touch points, including phone, email, web chat and social media. All incoming queries can be routed to the right agents based on skill level, campaign and priority.

Interactive voice response (IVR) and a call flow editor lets you automatically guide customers to self service options such as taking orders, making online payments or receiving a call back. Magnetic North also offers advanced agent scripting with step-by-step guides, data lookups and dynamic branching scripts.

Magnetic North also facilitates outbound calling with a predictive dialer and built-in mobile screening to exclude unwanted numbers. You can also send SMS campaigns before calling customers, or set up a virtual agent to offer customers policy renewals, payment reminders and take credit card payments through multi-lingua text to speech.

Magnetic North offers a number of tools to monitor agent and business performance. These include real-time and historical KPI and performance metrics that report on the efficiency of queues, the success of campaigns, and the performance of individual teams and departments. The call recording and quality monitoring suite further helps to understand agent performance across all channels and use scoring templates for feedback and training.
www.magneticnorth.com

Pricing

Value for money
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Devices

Business size

S
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Markets

United States, Europe, Middle-East and Africa, United Kingdom

Supported languages

English, Dutch, French, German, Spanish
Cloud Based Predictive Dialling Software from Magnetic North - 'Maximise'PCI Compliant Call Recording from Magnetic North

Magnetic North reviews

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Magnetic North pricing

Contact Magnetic North for a custom quote depending on your needs.

Magnetic North features

API
Chat
Monitoring

Activity Dashboard (76 other apps)
Automatic Notifications (76 other apps)
CRM Integration (68 other apps)
Contact History (67 other apps)
Customizable Branding (67 other apps)
Email Integration (69 other apps)
Instant Messaging (82 other apps)
Knowledge Base (95 other apps)
Multi-Channel Communication (67 other apps)
Prioritizing (60 other apps)
Real Time Monitoring (55 other apps)
Reporting & Statistics (87 other apps)
Social Media Integration (70 other apps)
Surveys & Feedback (67 other apps)
Third Party Integration (93 other apps)
Ticket Management (60 other apps)
Workflow Management (63 other apps)

Additional information for Magnetic North

Key features of Magnetic North

  • Agent skills-based routing
  • Interactive voice response (IVR)
  • Call queue management
  • Dynamic scripting
  • Predictive dialing
  • Mobile number screening
  • Virtual agents
  • Integrated voice/ SMS campaigns
  • CRM integrations
  • Call blending
  • PCI compliance
  • Multichannel interactions
  • Realtime & historical reporting
  • Workforce management tools
  • Quality monitoring & coaching
  • Disaster recovery
  • Cloud PBX
  • Voice & screen recording
  • Customer surveys
  • Reports & dashboards
View All Features

Benefits

Inbound features: Agent skills-based and priority routing, IVR, inbound voice menus, advanced scripting, historical reporting.

Outbound features: Predictive dialer; mobile screening of bad numbers, switched off phones and overseas customers; personal agent local and mobile numbers; voice/ SMS campaigns.

Multichannel: Single integrated overview of all interactions from phone, email, web chat, and social.

Workforce management: Realtime & historical reporting & analytics, agent scheduling, call recording, quality monitoring & scoring.

Security & compliance: Fully PCI compliant call recording and disaster recovery tariffs.