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Malcolm!

Tools to interact with your users better!

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Malcolm! Features

Features Summary

Functionality

4.7

/5

32

Total features

56

3 categories

Malcolm! features

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Approval Process Control
Archiving & Retention
Audit Management

Common features of Forms Automation software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Approval Process Control
Archiving & Retention
Audit Management

Price starts from

30

Per month

Flat Rate

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.7

/5

32

Price starts from

30

Per month

learn more

Total Features

56

Unique features

  • File Management

  • Content Library

  • Conditional Logic

  • Self-Learning

Functionality

4.6

/5

10.2K

Price starts from

298.80

/user

Per year

learn more

Total Features

44

Features in Common

10

Unique features

  • Meeting Room Booking

  • Two-Factor Authentication

  • Video Management

  • Live Chat

Functionality

4.5

/5

1.7K

Price starts from

14

/user

Per month

visit website

Total Features

143

Features in Common

38

Unique features

  • Employee Management

  • Email Templates

  • Churn Management

  • Call Scripting

Common Malcolm! comparisons

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Malcolm! Saved us Time and Money

Reviewed 3 years ago

It has been really easy to join the service and to configure our workflow instances. There are so many parts to the software it's hard to describe succinctly, but that also means it's very powerful out of the box. I think the admin system looks really good and does a great job of showing you relevant information, stats and ways to enhance the basic configurations. Simply put, it did what I needed it to do without reading any documentation, for a reasonable price, and it all took far less time than I expected. It just works!

Pros

It's incredibly quick to produce complex forms and have the data pushed to our other integrations. This sort of thing would normally take days or weeks, and Malcolm! did it in an hour. The admin interface is really well designed, easy to use and looks great.

Cons

I don't have any real complaints. The only thing to bear in mind is that there are an awful lot of options when it comes to configuring workflows, and you need to take your time to familiarise yourself with everything.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A Modern Helpdesk Solution with Workflows

Reviewed 2 years ago

Malcolm has been a pleasure to use and implement.

Pros

Great UI and design, intuitive workflow based features, and stellar enterprise-level capabilities.

Cons

Integrations are a bit lacking and haven't really seen man updates (publically).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Incredibly useful and efficient

Reviewed 2 years ago

As you can imagine with the rating I gave to Malcom. I am very happy to have discovered this tool. I first had views on the BetterDoc software, then when I discovered Malcom and its design, I was immediately won over. To be honest, I love the design and colors pre-selected in the presentation FAQ so much that I really can't wait to finish creating my FAQs to test them myself and also find out what...

Pros

Malcom! allowed me to create my own FAQ page in minutes. This tool is very ergonomic, it's very simple to add a logo and the icons of our choice, in other words, our Malcom page is fully customizable. The team behind Malcom is very friendly and efficient, I didn't wait long before having my questions answered. With Malcom, what I like above all is that it's possible to have indicators concerning the effectiveness of our FAQs and to modify them accordingly. In addition, the tool doesn't stop evolving so I am impatient to see how it will evolve, I also have several suggestions for improvement!

Cons

I don't have much to reproach to Malcom! except the color selection tool which is, for my taste, not very practical, even if it remains simple to use nevertheless.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A fantastic tool for organising your FAQs and Help Centre Articles with bonus Forms (Workflows)

Reviewed 2 years ago

The owners and support are extremely responsive to support requests and open to ideas for their roadmap. I like this in a software partner as you can sense that they care about the user experience of their clients and are open to their suggestions to make the software richer.

Pros

I love the clean UI/UX for administrators. There has been a lot of thought put into the design of the admin portal. I use Malcolm! principally for the FAQ page and we are extremely happy with it. They have a very nice website widget that slides out when the visitor has a question. There are strong editing and publishing tools. As well as a lot of nice extras (invisible tags to promote certain FAQs for keywords you don't want to show; version control of answers; set publish date in advance etc.). The ability to brand the platform to our requirements is very good overall but there are some small areas for improvement.

Cons

Some features I would like to see: * Better linkages between the FAQ tool and the Workflow tool. For example I cannot embed a Malcolm! form on an FAQ page, that should be available. * The FAQ page could have more template options to make it look more attractive and easier to navigate for the visitor (e.g. take inspiration from Intercom, Help Scout etc.) for other layouts. * Please call Workflows...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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One Stop Support Shop

Reviewed 2 years ago

If webhooks passed the actual form information, it would be a nearly perfect solution.

Pros

For the creation of a support portal apart from any other support solution, it provides great mechanisms for creating support FAQs, customer service forms and workflows and customer knowledge bases; malcolm is as easy to use as creating a blog posting. And you can embed FAQs as popups on your site, creating a much better interactive experience for your customers.

Cons

Web hooks integrations are really severely lacking, passing only that it completed a form and no other information. As it is you get an email notification that a form completed, and the associated data (not too useful); or you use the notification to download a CSV directly from the site. It seems to me to be far more useful to provide the data in the webhook, then *I* can write it to a CSV, eliminating Malcolm! from having to write a crap ton of integrations.

Vendor response

Hello - just to let you know you can now get full data via Webhooks :-) More info here: https://support.malcolm.support/faqs/webhooks

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great solution to help create clear and workable pathways

Reviewed 8 months ago
Pros

Simple to use and integrations were perfect

Cons

Nothing really - as all software it took a little time to understand how it works but it didn’t take long

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Malcolm is a user intuitive and powerful platform

Reviewed 3 years ago

I have a really positive experience of Malcolm, it makes building out workflows incredibly easy, literally anyone could do it, and the helpful tips of the system make it easy to understand. It feels like it’s been user tested and tweaked as appropriate.

Pros

Malcolm is a great tool packed with useful features. Some of our favourite features: - The ability to manage feedback through Malcolm for our clients across multiple sources and have it all in one place - Real-time analytics quickly and clearly shows the value of using Malcolm as a platform to service the needs of your brand - Setup speed. With Malcolm, you can setup just about all features quickly...

Cons

It’s all great, I don’t have any negative feedback per say. But, feature request...! I’d love to have more features around general content publishing. The system is incredibly easy to use, it would be even more powerful if you could add in general content/article pages and have real-time analytics associated with them, making it easy to see the journey of users against goals set by us.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to use for quick builds for forms

Reviewed 3 years ago

We needed to put up assessment forms for our employees - giving us greater access to appraisals etc. We were using an open source alternative but it was buggy and really confusing. Our full management team could understand how Malcolm would work - so it was an easy 'sell' to our team. We're still building with it now - adding in other things like the FAQs. It's been about 6 months and I don't see us switching.

Pros

It's easy and quick to build forms with. We also used it for FAQs and that was a lot faster than building from scratch. The whole process made sense - v logical. It also integrates with other software/services we use (e.g. jira, zendesk, slack) so that was a plus.

Cons

It took me a minute to get my mind around it but that's the case with most things. As I came to understand it, it was quick and logically put together.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to set up with beautiful results

Reviewed 2 years ago

Malcolm! offers a centralised, easy to use, amazing looking platform for FAQs and workflows. Beautiful UI/UX. The team has a strong vision and has a clear idea of where they'd like to go with their product.

Pros

Malcolm! helps non-tech people like me produce beautiful sites with ease. It takes a little bit of time to set up and the result is professional with my brand colours. It brings me excitement whenever I press preview/publish. Cons: - Excellent and responsive support. Very patient with my long emails and took the time to respond to every question. - Conversational type forms - Custom domains - Webhooks - Progress bars - Email responses - Password protection +much more

Cons

I love that I can change the language on the user end. Wish each instance could show different languages with a switch of a button by the user or automatically change languages based on user's location. It would allow FAQ or workflows to be shared easily. Would also be good if the Malcolm! could send out information about its new features and updates so we know they're out.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Customer contact management made easy

Reviewed 3 years ago
Pros

We use the floating widget on our www.outernetglobal.com website to capture visitor details then automatically integrate them into Mailchimp for marketing. Working with their helpful customer services we can see plenty of future use-cases.

Cons

Nothing so far - we are barely scratching the surface

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent knowledge management tool

Reviewed 8 months ago

We have used Malcolm! to create a community website that provides key information to residents and businesses. It allows users to access knowledge in an intuitive and straightforward way, facilitating self service. The finished site looks great.

Pros

Extremely simple and functional content interface makes entering and managing content quick and straightforward. Search function is very effective so that users can access the most relevant information quickly. Building forms is quick and effective. It is also very easy to integrate with other web software.

Cons

I haven't found any issues yet with in using the software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great knowledge management portal

Reviewed 8 months ago
Pros

It is pretty intuitive and I can make it look professional.

Cons

it is not entirely straightforward to link to a blog but with the help of the Malcolm support team we have now done this.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Rapid Deploy FAQ's That Increase Engagement

Reviewed 2 years ago

Malcolm has helped our visitors help themselves. They submit fewer support requests and site queries now become sections of our FAQ.

Pros

Malcolm works out the box and can be configured to suit your brand in under 5 minutes.

Cons

Would love a few more templates, the initial selection (while sufficient) could be improved with more options. It would help to match Malcolm! up with our current branding/website layout.