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ManageEngine SupportCenter Plus vs SeoToaster CRM Comparison

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Overview

SupportCenter Plus is a web-based CRM application & customer support tool that lets organizations manage customer tickets,...

SeoToaster CRM is a cloud CRM & sales automation software which enables enterprises to launch campaigns, get insights into...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

495

Per year

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

49

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

14

5

4

3

2

1

6

6

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app
ic-pricetag

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

Support center allows user to get self service tips from the knowledge base that can be populated every time a solution is approved. It is also great for assigning tasks based on technician specialty.
Very good experience i have with product, im satisfied.
Very positive overall experience, and migrating colleagues to a new process and platform was very seamless.

Pros

Not enoughreviews yet

Cons

This makes it time consuming and frustrating, especially if there are a lot of tasks to be assigned.
You will need to have some form of training otherwise you will get lost. Other than that, there are hardly any cons.
The prices for their add-ons are also very high. No type of virtual assistants or API’s or chatbots are not their.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review8 months ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features35
  • API
  • Abandoned Cart Saver
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Audience Targeting
  • Audio File Management
  • Auto Update
  • Automated Quoting
  • Billing & Invoicing
  • Brand Tracking
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Management
  • Cataloging/Categorization
  • Categorization/Grouping
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Complaint Monitoring
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Content Publishing Options
  • Content Sharing
  • Credit Card Processing
  • Customer Accounts
  • Customer Communication
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Social Profiles
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Security
  • Data Synchronization
  • Design Management
  • Discount Management
  • Distributor Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Forms
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Feedback Management
  • File Sharing
  • Forecasting
  • Forms Management
  • Full Text Search
  • Image Editing
  • Image Library
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Kitting
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Live Chat
  • Marketing Automation
  • Media Library
  • Member Accounts
  • Metadata Management
  • Mobile Access
  • Mobile Alerts
  • Mobile Interface
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Channel Social Integration
  • Multi-Country
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multi-Store
  • Multimedia Support
  • Multiple User Accounts
  • Newsletter Management
  • Online Booking Tools
  • Online Payments
  • Online Store Builder
  • Order Management
  • Order Tracking
  • Payment Options
  • Payments Disbursement
  • Performance Metrics
  • Post Management
  • Post Scheduling
  • Pre-built Templates
  • Preview Functionality
  • Pricing Management
  • Product Catalog
  • Promotions Management
  • Proposal Generation
  • Prospecting Tools
  • Purchase Order Management
  • Quotes/Estimates
  • Real Time Editing
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Referral Tracking
  • Refund Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Returns Management
  • Reviews Management
  • SEO Management
  • SSL Security
  • Sales Orders
  • Sales Pipeline Management
  • Sales Reports
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Shipping Management
  • Shipping Services Integration
  • Shopping Cart
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Support Ticket Management
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Tax Management
  • Template Management
  • Templates
  • Territory Management
  • Text Editing
  • Third-Party Integrations
  • Transaction Monitoring
  • User Management
  • Version Control
  • Video Management
  • Video Support
  • Visitor Tracking
  • Visual Analytics
  • WYSIWYG Editor
  • Website Analytics
  • Website Hosting
  • Website Integration
  • Website Management
  • Widgets
  • Workflow Management
  • eCommerce Management
  • Total features161
  • API
  • Abandoned Cart Saver
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Audience Targeting
  • Audio File Management
  • Auto Update
  • Automated Quoting
  • Billing & Invoicing
  • Brand Tracking
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Management
  • Cataloging/Categorization
  • Categorization/Grouping
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Complaint Monitoring
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Library
  • Content Management
  • Content Publishing Options
  • Content Sharing
  • Credit Card Processing
  • Customer Accounts
  • Customer Communication
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Social Profiles
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Security
  • Data Synchronization
  • Design Management
  • Discount Management
  • Distributor Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Forms
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Feedback Management
  • File Sharing
  • Forecasting
  • Forms Management
  • Full Text Search
  • Image Editing
  • Image Library
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Kitting
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Live Chat
  • Marketing Automation
  • Media Library
  • Member Accounts
  • Metadata Management
  • Mobile Access
  • Mobile Alerts
  • Mobile Interface
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Channel Social Integration
  • Multi-Country
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multi-Store
  • Multimedia Support
  • Multiple User Accounts
  • Newsletter Management
  • Online Booking Tools
  • Online Payments
  • Online Store Builder
  • Order Management
  • Order Tracking
  • Payment Options
  • Payments Disbursement
  • Performance Metrics
  • Post Management
  • Post Scheduling
  • Pre-built Templates
  • Preview Functionality
  • Pricing Management
  • Product Catalog
  • Promotions Management
  • Proposal Generation
  • Prospecting Tools
  • Purchase Order Management
  • Quotes/Estimates
  • Real Time Editing
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Consumer-facing Chat
  • Referral Tracking
  • Refund Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Returns Management
  • Reviews Management
  • SEO Management
  • SSL Security
  • Sales Orders
  • Sales Pipeline Management
  • Sales Reports
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Shipping Management
  • Shipping Services Integration
  • Shopping Cart
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Support Ticket Management
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Tax Management
  • Template Management
  • Templates
  • Territory Management
  • Text Editing
  • Third-Party Integrations
  • Transaction Monitoring
  • User Management
  • Version Control
  • Video Management
  • Video Support
  • Visitor Tracking
  • Visual Analytics
  • WYSIWYG Editor
  • Website Analytics
  • Website Hosting
  • Website Integration
  • Website Management
  • Widgets
  • Workflow Management
  • eCommerce Management

Integrations

  • Total integrations7
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twilio
  • Twitter/X
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Total integrations6
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twilio
  • Twitter/X
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM

Alternatives

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