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ManageEngine SupportCenter Plus Features List

ManageEngine SupportCenter Plus Reviews

ManageEngine SupportCenter Plus

Web based customer support

4.5/5 (6 reviews)
417
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ManageEngine SupportCenter Plus Feature Summary

  • Ticket Management
  • Customer Experience Management
  • Reports and Dashboards
  • Email Response Management
  • Contracts & SLA Management
  • Computer Telephony Integration
  • Multi Language Support
  • Twitter Integration

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (128 other apps)
Activity Dashboard (51 other apps)
Automatic Notifications (58 other apps)
CRM Integration (47 other apps)
Chat (126 other apps)
Contact History (48 other apps)
Customizable Branding (52 other apps)
Customizable Templates (43 other apps)
Email Integration (54 other apps)
Instant Messaging (63 other apps)
Knowledge Base (77 other apps)
Monitoring (53 other apps)
Multi-Channel Communication (53 other apps)
Prioritizing (51 other apps)
Reporting & Statistics (67 other apps)
Social Media Integration (52 other apps)
Surveys & Feedback (57 other apps)
Third Party Integration (56 other apps)
Ticket Management (48 other apps)
Trouble Ticketing (43 other apps)

View all apps

Competitor Feature Comparison

ManageEngine SupportCenter Plus

API
Alerts / Escalation
Approval Process Control
Asset Management
Automatic Notifications
Change Management
Client Portal
Collaboration Tools
Computer Telephony
Configuration Management
Custom Forms
Customer Accounts
Customizable Branding
Email Integration
Employee Portal
Help Desk Management
Incident Management
Knowledge Base
Mobile Integration
Monitoring
Multi-Channel Communication
Performance Reports
Prioritizing
Problem Management
Productivity Reporting
Real Time Reporting
Reporting & Statistics
SLA Management
Self Service Portal
Service Level Management
Support Ticket Tracking
Surveys & Feedback
Third Party Integration
Ticket Management
Trouble Ticketing
Workflow Management
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SysAid

API
Alerts / Escalation
Approval Process Control
Asset Management
Automatic Notifications
Change Management
Client Portal
Collaboration Tools
Computer Telephony
Configuration Management
Custom Forms
Customer Accounts
Customizable Branding
Email Integration
Employee Portal
Help Desk Management
Incident Management
Knowledge Base
Mobile Integration
Monitoring
Multi-Channel Communication
Performance Reports
Prioritizing
Problem Management
Productivity Reporting
Real Time Reporting
Reporting & Statistics
SLA Management
Self Service Portal
Service Level Management
Support Ticket Tracking
Surveys & Feedback
Third Party Integration
Ticket Management
Trouble Ticketing
Workflow Management
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Jira Service Desk

API
Alerts / Escalation
Approval Process Control
Asset Management
Automatic Notifications
Change Management
Client Portal
Collaboration Tools
Computer Telephony
Configuration Management
Custom Forms
Customer Accounts
Customizable Branding
Email Integration
Employee Portal
Help Desk Management
Incident Management
Knowledge Base
Mobile Integration
Monitoring
Multi-Channel Communication
Performance Reports
Prioritizing
Problem Management
Productivity Reporting
Real Time Reporting
Reporting & Statistics
SLA Management
Self Service Portal
Service Level Management
Support Ticket Tracking
Surveys & Feedback
Third Party Integration
Ticket Management
Trouble Ticketing
Workflow Management
Visit WebsiteCompare App

Mobile apps

iOS App


0 reviews

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Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


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ManageEngine SupportCenter Plus Feature Reviews

4 reviewers had the following to say about ManageEngine SupportCenter Plus's features:

Gerson Madrid

Lots of features

2018-02-14

Notification screen reminds me a social network message.

Pros

Self Service Portal, Knowledge Base, KPI's, Reports and dashboards.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Aria Smith

Verified Reviewer

Good but can be improved.

2018-05-13

Pros

Support center plus offers a multi-channel support where you can view the customer interaction irrespective of the conservation mode they use.

Cons

It is not terribly intuitive but it needs HTML email and it would be nice if the automatically generated emails would be little prettier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: GetApp
Helpful?   Yes   No
Read more
Angela Butler

satisfies all my needs...

2012-04-02

I was looking for an online help desk ticketing system that would satisfy all the needs of my business and help me to be more organized....

Pros

Easy to use

Source: GetApp
Helpful?   Yes   No
Read more
amir KOUKI

Very good experience i have with product, im satisfied.

2018-05-04

Pros

Very easy to use and to admin the product, many feature and its a futuristic product that need to be use. very helpful.

Cons

The product is a complete one and all what I need has on it, don't change folks, continu your hard working.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more