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ManageEngine SupportCenter Plus Features
Features Summary
Functionality
4.4
/5
13
Total features
9
4 categories
ManageEngine SupportCenter Plus features
Common features of Customer Service software
Screenshots
Contenders comparison
Common ManageEngine SupportCenter Plus comparisons
Reviewers who mentioned features said:
Aria S.
Apparel & Fashion, 51-200 employees
Used weekly for 6-12 months
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Support center plus offers a multi-channel support where you can view the customer interaction irrespective of the conservation mode they use. It also offers account and contact management with request tracking and automation. You can also make different business units which represent tasks differently. Every information of our help desk was provided through real time reports and Dashboards. Mobile access is also supported with multi-language support for those whose native language is not english with additional add-ons and integrations.
Despite of whatever service they offer the prices are too much high for support representatives and business units etc. The prices for their add-ons are also very high. No type of virtual assistants or API’s or chatbots are not their. Custom replies cannot be assigned to a ticket.Their customer support time is satisfactory. It is not terribly intuitive but it needs HTML email and it would be nice if the automatically generated emails would be little prettier.
Fazal A.
Information Technology and Services, 51-200 employees
Used daily for 1-2 years
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We are managing our clients requests in a seamless manner and generate report and present it to the management of how the progress is going on monthly and quarterly basis.
its UI is not that much interactive and we cannot modify the dashboards according to our needs.
Verified reviewer
Pharmaceuticals, 1,001-5,000 employees
Used daily for 1-2 years
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Manage correctly inserting all correctcs data (servers, groups, etc) is really a complete ticketing software that can be used for respect ITIL process systems
Probably because was not configure correctly, anywhere receive continue email about ticket is really a noise ...
Verified reviewer
Information Technology and Services, 201-500 employees
Used weekly for less than 6 months
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Very positive overall experience, and migrating colleagues to a new process and platform was very seamless
In the short time we have been using this software it has dramatically improved they way we view all customer interactions with whether it be via email, phone or Portal and even multichannel. It has helped us streamline our incoming customer queries and respond to them more efficiently . I look forward to using the many other features offered, but one step at a time
You need to spend a fair amount of time in the software to familiarise yourself with it, but after some time, it all 'just clicks'. great product
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