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ManageEngine SupportCenter Plus Logo

ManageEngine SupportCenter Plus

4.3
(13)

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Web based customer support

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(4)

ManageEngine SupportCenter Plus Features

Features Summary

Functionality

4.4

/5

13

Total features

9

4 categories

ManageEngine SupportCenter Plus features

Complaint Monitoring
Internal Chat Integration
Knowledge Base Management
Marketing Automation
Multi-Channel Communication
Reporting/Analytics
Segmentation
Self Service Portal

Common features of Customer Service software

API
Activity Tracking
Alerts/Escalation
Appointment Management
Auto-Responders
Calendar Management
Call Center Management
Call Routing

Price starts from

495

Per year

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.4

/5

13

Price starts from

495

Per year

learn more

Total Features

9

Unique features

  • Marketing Automation

  • Segmentation

  • Internal Chat Integration

Functionality

4.4

/5

3.4K

Price starts from

49

/user

Per month

visit website

Total Features

184

Features in Common

6

Unique features

  • Manual Dialer

  • Task Management

  • SSL Security

  • Online Forums

Functionality

4.5

/5

1.9K

Price starts from

14

/user

Per month

visit website

Total Features

158

Features in Common

5

Unique features

  • Prioritization

  • Workflow Configuration

  • Real-time Consumer-facing Chat

  • Real Time Analytics

Common ManageEngine SupportCenter Plus comparisons

ManageEngine SupportCenter Plus logo
Freshdesk logo
ManageEngine SupportCenter PlusvsFreshdesk

Reviewers who mentioned features said:

AS
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Aria S.

Apparel & Fashion, 51-200 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good but can be improved.

Reviewed 5 years ago
Pros

Support center plus offers a multi-channel support where you can view the customer interaction irrespective of the conservation mode they use. It also offers account and contact management with request tracking and automation. You can also make different business units which represent tasks differently. Every information of our help desk was provided through real time reports and Dashboards. Mobile access is also supported with multi-language support for those whose native language is not english with additional add-ons and integrations.

Cons

Despite of whatever service they offer the prices are too much high for support representatives and business units etc. The prices for their add-ons are also very high. No type of virtual assistants or API’s or chatbots are not their. Custom replies cannot be assigned to a ticket.Their customer support time is satisfactory. It is not terribly intuitive but it needs HTML email and it would be nice if the automatically generated emails would be little prettier.

FA
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Fazal A.

Information Technology and Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Manage and Engage with your Clients

Reviewed 2 years ago
Pros

We are managing our clients requests in a seamless manner and generate report and present it to the management of how the progress is going on monthly and quarterly basis.

Cons

its UI is not that much interactive and we cannot modify the dashboards according to our needs.

AR
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Verified reviewer

Pharmaceuticals, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Manage Engine Ticketing System

Reviewed 4 years ago
Pros

Manage correctly inserting all correctcs data (servers, groups, etc) is really a complete ticketing software that can be used for respect ITIL process systems

Cons

Probably because was not configure correctly, anywhere receive continue email about ticket is really a noise ...

AR
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Verified reviewer

Information Technology and Services, 201-500 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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One view of all your customers interactions

Reviewed 3 years ago

Very positive overall experience, and migrating colleagues to a new process and platform was very seamless

Pros

In the short time we have been using this software it has dramatically improved they way we view all customer interactions with whether it be via email, phone or Portal and even multichannel. It has helped us streamline our incoming customer queries and respond to them more efficiently . I look forward to using the many other features offered, but one step at a time

Cons

You need to spend a fair amount of time in the software to familiarise yourself with it, but after some time, it all 'just clicks'. great product