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Convoso vs Refract Comparison

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Overview

Convoso is the #1 dialer software for outbound lead gen contact centers. Our omnichannel solution solves the biggest frustrations...

Refract provides a web-based coaching and feedback solution for sales teams to improve the performance of calls, online meetings...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

90

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

50

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

5

4

3

2

1

14

3

1

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.4

5

4

3

2

1

14

6

4

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The best part of the software is the ease to move and manipulate the data to help drive performance.

HD

Hoang D.

Kudos to amazing internal staff who helped me assimilate to my new surrounding and control panel mighty fast.

MV

Michael V.

What I like the most about the convoso is its very easy to used , we were not having any problems in contacting our clients since it is reliable and options were given and can easily to be found.

AR

Anonymous Reviewer

Pros

The software makes a trainers job like mine really effective and easier. It allows the learner to hear and see first hand what they are great at and equally what needs to improve and how.

AB

Audrey B.

Has much of the features of far more expensive competitors in this space that cost upwards of $20k-$30k. Support team is amazing - helpful - responsive - innovative.

Dan L.

Pretty intuitive overall and a fun way for trainees to practice positioning, differentiating, objection handling and more. Excellent tool if you are training folks in other time zones.

HO

Heather O.

Cons

Our campaign has very specific needs and the software struggles to customize to our needs. In example, Reporting is restricted to dials when we need records as well.

jk

julie k.

There would also be times that there's a delay. You might hear a phone call ending , you just need to click reconnect.

IC

Imelda C.

The only inconvenience we experience at times are network related & they are so rare we barely notice.

AR

Anonymous Reviewer

Cons

The transcripts of the calls is poor and was a key function that was purchased.

KU

Karen U.

I struggle with the accuracy of the script that goes with the audios as often it is quite inaccurate.

MC

Murray C.

Transcriptions - not as accurate as I would have thought, along with no You vs. Them (as we don't currently have dual stream recording).

Mark T.

  • Vendor responds to reviews
  • Last review9 days ago
  • Vendor responds to reviews
  • Last review7 months ago

Key features

  • Total features80
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Answering Machine Detection
  • Appointment Scheduling
  • Archiving & Retention
  • Assessment Management
  • Assignment Management
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Avatars
  • Blended Call Center
  • Built-in Course Authoring
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Content Library
  • Conversion Rate Optimization
  • Correlation Analysis
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Employee Reward Programs
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Transfer
  • Gamification
  • Goal Setting / Tracking
  • Graphical Data Presentation
  • IVR / Voice Recognition
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Learning Management
  • Learning Paths/Tracks
  • List Management
  • Local Caller ID
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • On-Demand Recording
  • Onboarding
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Personalization
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Progressive Dialer
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Recording
  • Records Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Scheduled Recording
  • Statistical Analysis
  • Tagging
  • Task Progress Tracking
  • Third Party Integrations
  • Training Management
  • Trend Analysis
  • Video Management
  • Workflow Management
  • Total features43
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Answering Machine Detection
  • Appointment Scheduling
  • Archiving & Retention
  • Assessment Management
  • Assignment Management
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Avatars
  • Blended Call Center
  • Built-in Course Authoring
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Content Library
  • Conversion Rate Optimization
  • Correlation Analysis
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Employee Reward Programs
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Transfer
  • Gamification
  • Goal Setting / Tracking
  • Graphical Data Presentation
  • IVR / Voice Recognition
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Learning Management
  • Learning Paths/Tracks
  • List Management
  • Local Caller ID
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • On-Demand Recording
  • Onboarding
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Personalization
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Progressive Dialer
  • Queue Management
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Recording
  • Records Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Scheduled Recording
  • Statistical Analysis
  • Tagging
  • Task Progress Tracking
  • Third Party Integrations
  • Training Management
  • Trend Analysis
  • Video Management
  • Workflow Management

Integrations

  • Total integrations14
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations1
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM