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Convoso vs Phone.com Comparison

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Overview

Convoso is the #1 dialer software for outbound lead gen contact centers. Our omnichannel solution solves the biggest frustrations...

Phone.com is the leading cloud-based phone company focused on the needs of SMB and entrepreneurs. In addition to offering...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

$

90

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

5

4

3

2

1

21

6

3

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

4.1

5

4

3

2

1

22

13

4

3

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
82%
would recommend this app

Pros

The best part of the software is the ease to move and manipulate the data to help drive performance.

HD

Hoang D.

Kudos to amazing internal staff who helped me assimilate to my new surrounding and control panel mighty fast.

MV

Michael V.

Awesome support, technology unparalleled and a strong emphasis on compliance and future AI and automation.

HG

Heather G.

Pros

IP phone system for on-the-go small business owners - great features that can make you look like a full-fledged company. Prices are competitive, too.

CB

Craig B.

15 years of great experience with phone. Com It is easy to use, it has a flexibility for work that improves business performance.

GM

Gary M.

Dont need any hardware for this system and can use it anywhere. Has built in fax and sms capability and contact management, like the online portal for sms messaging very good and quick.

FG

Fernando G.

Cons

The price for the extra features cost more than replacing the DID. The scam likely feature is not where it needs to be and it does not justify the cost.

BL

Bruce L.

Our campaign has very specific needs and the software struggles to customize to our needs. In example, Reporting is restricted to dials when we need records as well.

jk

julie k.

There would also be times that there's a delay. You might hear a phone call ending , you just need to click reconnect.

IC

Imelda C.

Cons

So let this review be your warning. The low price comes with a massive.

SH

Scott H.

Also, at times it takes a long time to log in and it can be frustrating if you need to access the app quickly.

AT

Andrew T.

I am not sure exactly how it works with Ring Central for all our companies, which makes it hard for me to sort out my bills.

KZ

Kristen Z.

  • Vendor responds to reviews
  • Last review7 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features66
  • API
  • Alerts/Notifications
  • Answering Machine Detection
  • Audio Calls
  • Audio/Video Recording
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Transcription
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Custom Greetings/Messages
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Electronic Hand Raising
  • Employee Directory
  • FCC Compliance
  • FTC Compliance
  • File Sharing
  • HD Audio/Video
  • Host Controls
  • IVR / Voice Recognition
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • International Calling
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • List Management
  • Local Caller ID
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Outbound Call Center
  • Performance Management
  • Power Dialer
  • Predictive Dialer
  • Presentation Streaming
  • Preview Dialer
  • Private Chat
  • Process/Workflow Automation
  • Progressive Dialer
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Recording
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • SIP Trunking
  • Screen Sharing
  • Softphone
  • Third Party Integrations
  • Unified Communications
  • Video Chat
  • Video Conferencing
  • Virtual Call Center
  • Virtual Voicemail
  • VoIP
  • VoIP Connection
  • Voicemail Transcription
  • Workflow Management
  • Total features46
  • API
  • Alerts/Notifications
  • Answering Machine Detection
  • Audio Calls
  • Audio/Video Recording
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Automatic Transcription
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Custom Greetings/Messages
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Electronic Hand Raising
  • Employee Directory
  • FCC Compliance
  • FTC Compliance
  • File Sharing
  • HD Audio/Video
  • Host Controls
  • IVR / Voice Recognition
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • International Calling
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • List Management
  • Local Caller ID
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Outbound Call Center
  • Performance Management
  • Power Dialer
  • Predictive Dialer
  • Presentation Streaming
  • Preview Dialer
  • Private Chat
  • Process/Workflow Automation
  • Progressive Dialer
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Recording
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • SIP Trunking
  • Screen Sharing
  • Softphone
  • Third Party Integrations
  • Unified Communications
  • Video Chat
  • Video Conferencing
  • Virtual Call Center
  • Virtual Voicemail
  • VoIP
  • VoIP Connection
  • Voicemail Transcription
  • Workflow Management

Integrations

  • Total integrations14
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations4
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM