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Convoso vs Soon Comparison

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Overview

Convoso is the #1 dialer software for outbound lead gen contact centers. Our omnichannel solution solves the biggest frustrations...

Soon is a cloud-based scheduling and collaboration tools for customer service teams. The platform provides tools for managing...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

90

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

9

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

5

4

3

2

1

12

3

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.6

5

4

3

2

1

19

6

1

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

Kudos to amazing internal staff who helped me assimilate to my new surrounding and control panel mighty fast.
What I like the most about the convoso is its very easy to used , we were not having any problems in contacting our clients since it is reliable and options were given and can easily to be found.
I felt that from planning to live strategy it went swift, accurate with attention to detail and training to ease the transition.

Pros

The good overview, the easy access and very good help and quick responses from the developers for requests of new functions.
Pleasant intuitive UI, intelligent UX design. Responsive support team, lets me keep all team communication in one place for my sanity aaa.
Me and my collegues arent pleased with Soon. Soon gives us more questions then help.

Cons

Our campaign has very specific needs and the software struggles to customize to our needs. In example, Reporting is restricted to dials when we need records as well.
There would also be times that there's a delay. You might hear a phone call ending , you just need to click reconnect.
The only inconvenience we experience at times are network related & they are so rare we barely notice.

Cons

Sometimes there is an error, probably something with cookies so when you delete them it is fixed.
As a user, it is frustrating to not have visibility on other users' schedules. This may be an option open to administrators--I don't know).
Absolutely none, if there's something you don't like they will adjust Soon to your preferences.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features80
  • API
  • Alerts/Notifications
  • Answering Machine Detection
  • Appointment Scheduling
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Availability Indicator
  • Avatars
  • Blended Call Center
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Change Management
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Conversion Rate Optimization
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop
  • Employee Database
  • Employee Reward Programs
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Event Calendar
  • Event Scheduling
  • FCC Compliance
  • FTC Compliance
  • File Transfer
  • Gamification
  • Goal Setting / Tracking
  • Group Scheduling
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbox Management
  • Integrations Management
  • Interaction Tracking
  • Labor Forecasting
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Learning Management
  • Leave Tracking
  • List Management
  • Local Caller ID
  • Manual Dialer
  • Messaging
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Outbound Call Center
  • Performance Management
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Progress Tracking
  • Progressive Dialer
  • Project Time Tracking
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Scheduling
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Resource Allocation & Planning
  • Resource Management
  • Resource Scheduling
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Schedule Distribution
  • Scheduling
  • Shift Swapping
  • Skills Tracking
  • Status Tracking
  • Task Planning
  • Task Scheduling
  • Third Party Integrations
  • Time Off Requests
  • Timesheet Management
  • User Management
  • Vacation/Leave Tracking
  • Variable Workforce
  • Workflow Management
  • Total features50
  • API
  • Alerts/Notifications
  • Answering Machine Detection
  • Appointment Scheduling
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Availability Indicator
  • Avatars
  • Blended Call Center
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Change Management
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Conversion Rate Optimization
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop
  • Employee Database
  • Employee Reward Programs
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Event Calendar
  • Event Scheduling
  • FCC Compliance
  • FTC Compliance
  • File Transfer
  • Gamification
  • Goal Setting / Tracking
  • Group Scheduling
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbox Management
  • Integrations Management
  • Interaction Tracking
  • Labor Forecasting
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Learning Management
  • Leave Tracking
  • List Management
  • Local Caller ID
  • Manual Dialer
  • Messaging
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Outbound Call Center
  • Performance Management
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Progress Tracking
  • Progressive Dialer
  • Project Time Tracking
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Scheduling
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Resource Allocation & Planning
  • Resource Management
  • Resource Scheduling
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Schedule Distribution
  • Scheduling
  • Shift Swapping
  • Skills Tracking
  • Status Tracking
  • Task Planning
  • Task Scheduling
  • Third Party Integrations
  • Time Off Requests
  • Timesheet Management
  • User Management
  • Vacation/Leave Tracking
  • Variable Workforce
  • Workflow Management

Integrations

  • Total integrations14
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Convoso vs. Soon

See how Convoso and Soon stack up against each other by comparing features, pricing, ratings, integrations, security & more.