Convoso Features

Convoso is perfect for lead management. Allows you to easily organize lists and workflow automation. The agent monitor page is one of the best features to be able to view what agents are doing, help guide them through live calls, and send broadcast messages to the whole team.

The only con I would say is that there are a ton of features in the admin side. It takes time to learn what each feature does.

The software is built for our current needs. It's flexible, customizable and for the most part, transparent.

No ability to screen-share as an admin or manager in real time with my agents. Lack of ability to even monitor, let alone barge or whisper with an ipad or iPhone or iOS operating system.

I've worked with several dialer platforms and Convoso has several standout features that are now able to adapt to the conditions rapidly, I love the Artificial Intelligence to Lower Drops and Increased contact rates. This allows me to make smarter decisions with Real Time Analytics that Track Agent and list profitability

I cannot recollect any cons I can speak of

Convoso has many features to choose from depending on your needs.

Nothing negative comes to my mind when writing a review for Convoso

Convoso gets data leads on the phone more consistently than any other dialer. I consistently beat my competitors to the punch because of this software. In addition, it provides extensive admin reporting, to the point where there are virtually no data points that cannot be tracked. Also, Convoso tech support is 2nd to none. Tech Support is easily accessible, all issues are resolved efficiently and even done with a smile.

On the admin side, learning to utilize all the reporting functions you have took me a little time. Once you get it, you're good to go.

Connect rate is superior to most. Ability to change DID's easily and quickly, built in dynamic scripting, predictive dialing, ease of leads management, reporting

Cost per minute and ClearCall Cost-CPM is higher than other companies

Scripting is very straight forward and easy to use. Campaigns are easy to create and manage. Agent management is simple with a straightforward dashboard.

Customer help is a work in progress. For significant technical issues (which still happen too often), finding the right resource to provide support is a challenge. More complex configurations in Convoso are either limited or not possible. For example, setting up agent skills, while doable, is not feasible in the Convoso interface which requires several navigations through different web pages to make adjustments to each individual agent. This makes updates nearly impossible at scale. The team has a lot of work ahead in their roadmap to advance their capabilities to the level of some of their more expensive competitors.

What I like about this software most is the list life. My call lists lasts a lot longer with Convoso. Also, the dial threshold's. That really helps control your data. Reporting is amazing and the customize able dash board is awesome as well!

Having to remove the call list from each drip before deleting it, not being able to re disposition a lead from the admin side.

We're happy to know that the account optimization with Jennifer has made a difference to your contact rate and will be sure to share the kind words with her and the rest of our team. We have also taken note of your feature requests and both will be implemented shortly. Thank you again for choosing Convoso!

The ease of use and operation. Great for managers and coaches alike to find issues and work with agents quickly.

Reporting at times can be challenging, but they have made great strides to get better at this.

The cadence of the product is extremely efficient and allows us the most contact out of our leads

Sometimes it freezes up on the user and needs to be logged out to fix the problem. only management can tell if the user is frozen as well

It has lead management, a fully integrated PBX, tons and tons of features that help optimize your operation and minimize the need for a admin to run it. it pretty much runs on auto pilot. The Reports are easy to use and provide any possible data you may need.

No cons were added to this review

Thanks so much for your review Mike! We appreciate your loyalty and hope to continue providing you with great service and next-generation call center solutions.

The Predictive Dialer is the biggest appeal for our clients.

Some of the reporting could be improved on the admin side.

Thank you for the review, Travis!

Everything is in one place and it has native integrations with many other services .

The cost is above average for the sector and the deployment was one of the worst. Seems to be worth it however.

We have a great customer support team there. It feels like we are our rep's only customer because she goes out of her way to help us customize to the extent that we can. I also like the agent monitor setup.

Our campaign has very specific needs and the software struggles to customize to our needs. In example, Reporting is restricted to dials when we need records as well.

Thank you very much for the kind words, Julie. We understand the importance of giving every customer the neccessary time and attention in order to get the most out of our platform. We have also taken note of the report you're looking for and will have our team reach out to get more information about it.

The vision of the features that convoso can provide i.e. scam likley detection or robokiller

The price for the extra features cost more than replacing the DID. The scam likely feature is not where it needs to be and it does not justify the cost.

Good thing about convoso is there's a lot of useful prebuilt app ready to use.

There's a limitation on some of the functionality and integration such as the ability to use the lead's phone number as the caller id upon transferring and the compatibility issues we experience with integrating from our DNC scrubber.

The auto dial for speed and disposition of calls

Not being able to program headphones for audio. The hopper reset is not my favorite.

Great functionality and quality of service. I began using this software at the recommendation of one of my friends.

I've had some small difficulties with accessing the dashboard.