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Dial Smarter, Not Harder
Functionality
4.3
/5
41
Total features
66
9 categories
Convoso features
Common features of Auto Dialer software
Functionality
4.3
/5
41
Price starts from
90
Per month
Total Features
66
Unique features
Lead Distribution
FCC Compliance
Contact Management
Automatic Lead Distribution
Functionality
4.5
/5
1.7K
Price starts from
14
/user
Per month
Total Features
143
Features in Common
37
Unique features
Chatbot
Activity Tracking
Virtual Assistant
Quotes/Estimates
Heather G.
Oil & Energy, 51-200 employees
Used daily for 1-2 years
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Awesome support, technology unparalleled and a strong emphasis on compliance and future AI and automation.
The software increased our contact rates 3x which increased overall sales 3x. In addition, the reporting dashboards allowed us to vastly improve a number of efficiency and agent behavior issues. The dynamic scripting allowed us to pop different scripts and compliance protocols increasing sales.
This is one of the more pricier softwares but you do, as they say, get what you pay for. I do pay 5-10k more a month than I would with another software but it makes me 250k plus more a month in sales!
James C.
Insurance, 1-10 employees
Used daily for 2+ years
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Convoso is perfect for lead management. Allows you to easily organize lists and workflow automation. The agent monitor page is one of the best features to be able to view what agents are doing, help guide them through live calls, and send broadcast messages to the whole team.
The only con I would say is that there are a ton of features in the admin side. It takes time to learn what each feature does.
Jason W.
Insurance, 11-50 employees
Used daily for 2+ years
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The software is built for our current needs. It's flexible, customizable and for the most part, transparent.
No ability to screen-share as an admin or manager in real time with my agents. Lack of ability to even monitor, let alone barge or whisper with an ipad or iPhone or iOS operating system.
Michael V.
Marketing and Advertising, 51-200 employees
Used daily for 1-2 years
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I felt that from planning to live strategy it went swift, accurate with attention to detail and training to ease the transition. Kudos to amazing internal staff who helped me assimilate to my new surrounding and control panel mighty fast !
I've worked with several dialer platforms and Convoso has several standout features that are now able to adapt to the conditions rapidly, I love the Artificial Intelligence to Lower Drops and Increased contact rates. This allows me to make smarter decisions with Real Time Analytics that Track Agent and list profitability
I cannot recollect any cons I can speak of
Tiffanie G.
Insurance, 51-200 employees
Used daily for 2+ years
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Their contact rates, omnichannel marketing, real time displays, historical data and list management really make it the only option when it comes to dialing.
Convoso has many features to choose from depending on your needs.
Nothing negative comes to my mind when writing a review for Convoso
Ryan C.
Insurance, 1-10 employees
Used daily for 6-12 months
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Convoso gets data leads on the phone more consistently than any other dialer. I consistently beat my competitors to the punch because of this software. In addition, it provides extensive admin reporting, to the point where there are virtually no data points that cannot be tracked. Also, Convoso tech support is 2nd to none. Tech Support is easily accessible, all issues are resolved efficiently and even done with a smile.
On the admin side, learning to utilize all the reporting functions you have took me a little time. Once you get it, you're good to go.
Tisa D.
Real Estate, 1-10 employees
Used daily for 6-12 months
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Working with Convoso has been phenomenal. My clients who are the true end user are very impressed with their results and ease of use. The omnichannel solution that they have been looking for!
Connect rate is superior to most. Ability to change DID's easily and quickly, built in dynamic scripting, predictive dialing, ease of leads management, reporting
Cost per minute and ClearCall Cost-CPM is higher than other companies
Nick L.
Marketing and Advertising, 201-500 employees
Used daily for 1-2 years
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Scripting is very straight forward and easy to use. Campaigns are easy to create and manage. Agent management is simple with a straightforward dashboard.
Customer help is a work in progress. For significant technical issues (which still happen too often), finding the right resource to provide support is a challenge. More complex configurations in Convoso are either limited or not possible. For example, setting up agent skills, while doable, is not feasible in the Convoso interface which requires several navigations through different web pages to make adjustments to each individual agent. This makes updates nearly impossible at scale. The team has a lot of work ahead in their roadmap to advance their capabilities to the level of some of their more expensive competitors.
Marissa B.
201-500 employees
Used daily for 6-12 months
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List life, easy to use, no external softphones, amazing support! Customer rep is the best! She works with you, reaches out to you to help optimize your account. She is always there! Thats one of the best benefits you can get with any software.
What I like about this software most is the list life. My call lists lasts a lot longer with Convoso. Also, the dial threshold's. That really helps control your data. Reporting is amazing and the customize able dash board is awesome as well!
Having to remove the call list from each drip before deleting it, not being able to re disposition a lead from the admin side.
We're happy to know that the account optimization with Jennifer has made a difference to your contact rate and will be sure to share the kind words with her and the rest of our team. We have also taken note of your feature requests and both will be implemented shortly. Thank you again for choosing Convoso!
Tony F.
Telecommunications, 201-500 employees
Used daily for 2+ years
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The system allows us to function at a high-level as we hit all the KPI's of our partners.
The ease of use and operation. Great for managers and coaches alike to find issues and work with agents quickly.
Reporting at times can be challenging, but they have made great strides to get better at this.
Michael P.
Insurance, 11-50 employees
Used daily for 2+ years
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increasing dialing compacity with efficiency
The cadence of the product is extremely efficient and allows us the most contact out of our leads
Sometimes it freezes up on the user and needs to be logged out to fix the problem. only management can tell if the user is frozen as well
Mike W.
Real Estate, 11-50 employees
Used daily for 1-2 years
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We spend less time waiting for calls and no other system has this kind of connect rate!! Love it
It has lead management, a fully integrated PBX, tons and tons of features that help optimize your operation and minimize the need for a admin to run it. it pretty much runs on auto pilot. The Reports are easy to use and provide any possible data you may need.
No cons were added to this review
Thanks so much for your review Mike! We appreciate your loyalty and hope to continue providing you with great service and next-generation call center solutions.
Travis C.
Insurance, 501-1,000 employees
Used daily for 2+ years
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The Predictive Dialer is the biggest appeal for our clients.
Some of the reporting could be improved on the admin side.
Thank you for the review, Travis!
Philip B.
Insurance, 1-10 employees
Used daily for less than 6 months
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Everything is in one place and it has native integrations with many other services .
The cost is above average for the sector and the deployment was one of the worst. Seems to be worth it however.
julie k.
Used daily for less than 6 months
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We have a great customer support team there. It feels like we are our rep's only customer because she goes out of her way to help us customize to the extent that we can. I also like the agent monitor setup.
Our campaign has very specific needs and the software struggles to customize to our needs. In example, Reporting is restricted to dials when we need records as well.
Thank you very much for the kind words, Julie. We understand the importance of giving every customer the neccessary time and attention in order to get the most out of our platform. We have also taken note of the report you're looking for and will have our team reach out to get more information about it.
Bruce L.
Insurance, 51-200 employees
Used daily for 2+ years
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The customer support is 5 star, management is very professional and has my utmost respects. No other issues than the cost and the ROI. Could use a better reporting system to determine cost per acquisition.
The vision of the features that convoso can provide i.e. scam likley detection or robokiller
The price for the extra features cost more than replacing the DID. The scam likely feature is not where it needs to be and it does not justify the cost.
Erle M.
Telecommunications, 51-200 employees
Used daily for less than 6 months
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The dialer is great, We had better connect rate with our lead however, some of the API integration and functionality on the list are still not fixed.
Good thing about convoso is there's a lot of useful prebuilt app ready to use.
There's a limitation on some of the functionality and integration such as the ability to use the lead's phone number as the caller id upon transferring and the compatibility issues we experience with integrating from our DNC scrubber.
Claudia D.
Insurance, 1-10 employees
Used monthly for 1-2 years
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The business has been able to set up quality appointments in less time. Reporting is a good tool.
The auto dial for speed and disposition of calls
Not being able to program headphones for audio. The hopper reset is not my favorite.
Steve S.
Retail,
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Great functionality and quality of service. I began using this software at the recommendation of one of my friends.
I've had some small difficulties with accessing the dashboard.