Most popular features of all Customer Service & Support apps
14 reviewers had the following to say about Convoso's features:
cost and performance tracking, improved speed to contact, decreased lead spend, increased revenue
Pros
Also our speed to contact seems to lead our peers evidence by speaking to lead companies and verify time from post to dial.
Cons
The only thing I don't like is the only thing it can't do but no one else can either. CRM functionality will always be more difficult due to the dialer integration, but we have made it work quite well.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
I also like the agent monitor setup.
Cons
In example, Reporting is restricted to dials when we need records as well.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Thank you very much for the kind words, Julie. We understand the importance of giving every customer the neccessary time and attention in order to get the most out of our platform. We have also taken note of the report you're looking for and will have our team reach out to get more information about it.
We spend less time waiting for calls and no other system has this kind of connect rate!!
Pros
It has lead management, a fully integrated PBX, tons and tons of features that help optimize your operation and minimize the need for a admin to run it. it pretty much runs on auto pilot.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Thanks so much for your review Mike! We appreciate your loyalty and hope to continue providing you with great service and next-generation call center solutions.
I have great experience with convoso.
Pros
Also a call history where you can track some previous calls and we have not experience any issues of the dialer at all.
Cons
The software designed is almost perfect but when its not meeting the required speed of your internet connection for some reason the dialer will automatically in force-paused until you have the right speed.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
We're pleased to know that you are benefiting from using Convoso and we are very grateful to have such loyal customers such as yourself! Thank you for entrusting us with the care of your marketing campaigns and all of us here at Convoso look forward to continuing your success with our platform.
We are using the dialer for our 10 person call center, we are scaling up to 40 phone agents. They have been helping us every step of the way as we transition from Five9 to Convoso. Great customer service!
Pros
Convoso promised a much more hands on customer service and tech support, and they have delivered!
Cons
Nothing yet to report! There is a slight learning curve, but support has been very helpful.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Zach, thank you so much for taking the time to leave this excellent review. Our team here at Convoso is thrilled to hear such great feedback!!
Pros
If you have a contact center with more than 10 agents, this is a good dialer to use.
Cons
There would be times that you might be waiting 5 minutes or more for the next call, it seems that calls not coming through even if you are available. It means that the browser might have frozen, you need to logout and log in. However, if you log in it might say that you still have an active session, you need to clear browser and cache in order to log in and use the tool again. There would also be times that there's a delay. You might hear a phone call ending , you just need to click reconnect. There may be times that you can not hear anything on the line. It may depend on connection.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
List life, easy to use, no external softphones, amazing support! Customer rep is the best!
Pros
That really helps control your data. Reporting is amazing and the customize able dash board is awesome as well!
Cons
Having to remove the call list from each drip before deleting it, not being able to re disposition a lead from the admin side.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
We're happy to know that the account optimization with Jennifer has made a difference to your contact rate and will be sure to share the kind words with her and the rest of our team. We have also taken note of your feature requests and both will be implemented shortly. Thank you again for choosing Convoso!
Pros
The number of leads that get generated and converted after using this software has been astronomical. It's lead to very large gains & has become an integral piece of software to our company.
Cons
We love the clean and intuitive UI & we love the way reports get exported in a timely manner.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Thank you so much for the kind words. We're happy to hear how Convoso has lead to very large gains for you and will continue to do everything we can to keep it that way. We're always striving to be 100% error-free and know that we are on top of it whenever you do experience any network issues.
The biggest benefit was our call completion ratio.
Pros
They completely nearly 100% of my calls the bulk of the time.... It's really impressive
Cons
Their administrative UI took some time to get used to.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
We ended up going with a different product. That being said, if the connectivity issue had been resolved this is the platform we would use today. Use this first and if it works on your network never go anywhere else.
Pros
This system is so easy to use and so easy to administer. Support is quick to help answer questions or implement new features.
Cons
There have been no issues with the new provider but I wish I had the Convoso ease of use and interface back.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
We understand that connectivity issues can be extremely frustrating. While we don't know what happened here as no company information was provided, we wouldn't be able to provide the level of service we have for the past 13+ years if we were experiencing connectivity issues that went unsolved. However, we understand that for one reason or another you experienced them and appreciate your feedback.
Pros
Great functionality and quality of service. I began using this software at the recommendation of one of my friends.
Cons
I've had some small difficulties with accessing the dashboard.
Rating breakdown
Likelihood to recommend
Recommendations to others considering Convoso
Pay attention to functionality and ability to interact with other web services.
We have EVERYTHING I believe! This system was built in such a way that you can add or remove features your team needs as it grows. I am really impressed with he fact that you all really listen to what the customer needs and make changes on a global level when you find a helpful fix for 1 client and make it available for all.
Pros
Their team walked us through the custom features and reports we needed and made themselves available the days we launched in order to help troubleshoot.
Cons
Everything is liked, but some of the reports could be combined due to the ability to customize further to meet your specific kpi needs.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Holly, thank you so much for the kind words. It has been an absolute pleasure working with you and the entire team at Car Guardian. Our goal at Convoso is to provide a platform that is easy-to-use yet flexible to meet the requirements of every type of business and your review is another validation that we're on the right path. Thank you once again!
Maximizing ROI
Pros
Functionality, ease of use, the support and team at Convoso is top notch
Cons
there are no cons, what's not to love about an excellent system and support
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Thanks for the awesome feedback Jake! We work hard to meet expectations like yours, and we're happy to hear that we have been hitting the mark for you. Glad to have you onboard!
