Convoso Features

Convoso

Convert more leads in less time!

4.78/5 (9 reviews)

Convoso Feature Summary

  • Custom Reporting
  • Campaign hot keys
  • Call back scheduler
  • Custom hold music/sales message
  • Speed dial numbers for transferring
  • Customizable CRM contact form (call sheet)
  • After-call custom reminders/notifications
  • CRM
  • Custom call distribution
  • Hosted IVR
  • Customer lead management (lead drips)
  • ACD intelligent call routing
  • Branch scripting
  • CTI screen pop
  • Embedded web-form
  • Custom call time rules
  • Custom inbound numbers

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Competitor Feature Comparison

Convoso Feature Reviews

9 reviewers had the following to say about Convoso's features:

Shane Ludington

Our most valuable tool we use.

2017-05-23

cost and performance tracking, improved speed to contact, decreased lead spend, increased revenue

Pros

Also our speed to contact seems to lead our peers evidence by speaking to lead companies and verify time from post to dial.

Cons

The only thing I don't like is the only thing it can't do but no one else can either. CRM functionality will always be more difficult due to the dialer integration, but we have made it work quite well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
julie kundin

Great Customer Support.

2017-05-11

Pros

I also like the agent monitor setup.

Cons

In example, Reporting is restricted to dials when we need records as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Convoso


Thank you very much for the kind words, Julie. We understand the importance of giving every customer the neccessary time and attention in order to get the most out of our platform. We have also taken note of the report you're looking for and will have our team reach out to get more information about it.

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Mike Williams

This Dialer has it ALL!!

2017-06-22

We spend less time waiting for calls and no other system has this kind of connect rate!!

Pros

It has lead management, a fully integrated PBX, tons and tons of features that help optimize your operation and minimize the need for a admin to run it. it pretty much runs on auto pilot.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Convoso


Thanks so much for your review Mike! We appreciate your loyalty and hope to continue providing you with great service and next-generation call center solutions.

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Anonymous
( company, 1001-5000 employees)

An excellent piece of software that has lead to increased productivity and leads using automation.

2018-05-06

Pros

The number of leads that get generated and converted after using this software has been astronomical. It's lead to very large gains & has become an integral piece of software to our company.

Cons

We love the clean and intuitive UI & we love the way reports get exported in a timely manner.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Convoso


Thank you so much for the kind words. We're happy to hear how Convoso has lead to very large gains for you and will continue to do everything we can to keep it that way. We're always striving to be 100% error-free and know that we are on top of it whenever you do experience any network issues.

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Nate Nehor

Top notch predictive dialer

2017-06-22

The biggest benefit was our call completion ratio.

Pros

They completely nearly 100% of my calls the bulk of the time.... It's really impressive

Cons

Their administrative UI took some time to get used to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Steve Smith

Great support, individual approach

2014-04-28

Pros

Great functionality and quality of service. I began using this software at the recommendation of one of my friends.

Cons

I've had some small difficulties with accessing the dashboard.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering Convoso

Pay attention to functionality and ability to interact with other web services.

Source: Software Advice
Helpful?   Yes   No
Read more
Marissa Billiu

Excellent

2017-12-05

List life, easy to use, no external softphones, amazing support!

Pros

That really helps control your data. Reporting is amazing and the customize able dash board is awesome as well!

Cons

Having to remove the call list from each drip before deleting it, not being able to re disposition a lead from the admin side.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Convoso


We're happy to know that the account optimization with Jennifer has made a difference to your contact rate and will be sure to share the kind words with her and the rest of our team. We have also taken note of your feature requests and both will be implemented shortly. Thank you again for choosing Convoso!

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Re nauta Bell

This is necessity for anyone in sales who cold calls.

2017-12-09

Pros

Convoso has a really cool workflow automation that has elevated my productivity quite a bit and I'm definitely profitable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Holly Depies

Convoso's system and team are amazing! They take care and consideration of their customers needs

2017-09-14

We have EVERYTHING I believe! This system was built in such a way that you can add or remove features your team needs as it grows. I am really impressed with he fact that you all really listen to what the customer needs and make changes on a global level when you find a helpful fix for 1 client and make it available for all.

Pros

Their team walked us through the custom features and reports we needed and made themselves available the days we launched in order to help troubleshoot.

Cons

Everything is liked, but some of the reports could be combined due to the ability to customize further to meet your specific kpi needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Convoso


Holly, thank you so much for the kind words. It has been an absolute pleasure working with you and the entire team at Car Guardian. Our goal at Convoso is to provide a platform that is easy-to-use yet flexible to meet the requirements of every type of business and your review is another validation that we're on the right path. Thank you once again!

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