Convoso Features

Convoso

Convert more leads in less time!

4.64/5 (14 reviews)

Convoso Feature Summary

  • Custom Reporting
  • Campaign hot keys
  • Call back scheduler
  • Custom hold music/sales message
  • Speed dial numbers for transferring
  • Customizable CRM contact form (call sheet)
  • After-call custom reminders/notifications
  • CRM
  • Custom call distribution
  • Hosted IVR
  • Customer lead management (lead drips)
  • ACD intelligent call routing
  • Branch scripting
  • CTI screen pop
  • Embedded web-form
  • Custom call time rules
  • Custom inbound numbers

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (186 other apps)
Activity Dashboard (93 other apps)
Automatic Notifications (91 other apps)
CRM Integration (78 other apps)
Chat (171 other apps)
Contact History (73 other apps)
Customizable Branding (92 other apps)
Email Integration (83 other apps)
Instant Messaging (89 other apps)
Knowledge Base Management (90 other apps)
Monitoring (90 other apps)
Multi-Channel Communication (85 other apps)
Prioritizing (63 other apps)
Real Time Monitoring (66 other apps)
Reporting & Statistics (107 other apps)
Social Media Integration (79 other apps)
Support Ticket Management (66 other apps)
Surveys & Feedback (80 other apps)
Third Party Integration (113 other apps)
Workflow Management (74 other apps)

Competitor Feature Comparison

Convoso Feature Reviews

14 reviewers had the following to say about Convoso's features:

Shane Ludington

Our most valuable tool we use.

2017-05-23

cost and performance tracking, improved speed to contact, decreased lead spend, increased revenue

Pros

Also our speed to contact seems to lead our peers evidence by speaking to lead companies and verify time from post to dial.

Cons

The only thing I don't like is the only thing it can't do but no one else can either. CRM functionality will always be more difficult due to the dialer integration, but we have made it work quite well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
julie kundin

Great Customer Support.

2017-05-11

Pros

I also like the agent monitor setup.

Cons

In example, Reporting is restricted to dials when we need records as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Convoso


Thank you very much for the kind words, Julie. We understand the importance of giving every customer the neccessary time and attention in order to get the most out of our platform. We have also taken note of the report you're looking for and will have our team reach out to get more information about it.

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Mike Williams

This Dialer has it ALL!!

2017-06-22

We spend less time waiting for calls and no other system has this kind of connect rate!!

Pros

It has lead management, a fully integrated PBX, tons and tons of features that help optimize your operation and minimize the need for a admin to run it. it pretty much runs on auto pilot.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Convoso


Thanks so much for your review Mike! We appreciate your loyalty and hope to continue providing you with great service and next-generation call center solutions.

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Anonymous
(Hospital & Health Care company, 201-500 employees)

A Friendly user software

2019-05-03

I have great experience with convoso.

Pros

Also a call history where you can track some previous calls and we have not experience any issues of the dialer at all.

Cons

The software designed is almost perfect but when its not meeting the required speed of your internet connection for some reason the dialer will automatically in force-paused until you have the right speed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Convoso


We're pleased to know that you are benefiting from using Convoso and we are very grateful to have such loyal customers such as yourself! Thank you for entrusting us with the care of your marketing campaigns and all of us here at Convoso look forward to continuing your success with our platform.

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Zach R

Made the switch from Five9, and we’re glad we did!

2019-05-29

We are using the dialer for our 10 person call center, we are scaling up to 40 phone agents. They have been helping us every step of the way as we transition from Five9 to Convoso. Great customer service!

Pros

Convoso promised a much more hands on customer service and tech support, and they have delivered!

Cons

Nothing yet to report! There is a slight learning curve, but support has been very helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Convoso


Zach, thank you so much for taking the time to leave this excellent review. Our team here at Convoso is thrilled to hear such great feedback!!

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Imelda Castro

Contact Center VOIP and dialer for inbound or outbound calls

2019-02-12

Pros

If you have a contact center with more than 10 agents, this is a good dialer to use.

Cons

There would be times that you might be waiting 5 minutes or more for the next call, it seems that calls not coming through even if you are available. It means that the browser might have frozen, you need to logout and log in. However, if you log in it might say that you still have an active session, you need to clear browser and cache in order to log in and use the tool again. There would also be times that there's a delay. You might hear a phone call ending , you just need to click reconnect. There may be times that you can not hear anything on the line. It may depend on connection.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Marissa Billiu

Excellent

2017-12-05

List life, easy to use, no external softphones, amazing support! Customer rep is the best!

Pros

That really helps control your data. Reporting is amazing and the customize able dash board is awesome as well!

Cons

Having to remove the call list from each drip before deleting it, not being able to re disposition a lead from the admin side.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Convoso


We're happy to know that the account optimization with Jennifer has made a difference to your contact rate and will be sure to share the kind words with her and the rest of our team. We have also taken note of your feature requests and both will be implemented shortly. Thank you again for choosing Convoso!

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Anonymous
( company, 1001-5000 employees)

An excellent piece of software that has lead to increased productivity and leads using automation.

2018-05-06

Pros

The number of leads that get generated and converted after using this software has been astronomical. It's lead to very large gains & has become an integral piece of software to our company.

Cons

We love the clean and intuitive UI & we love the way reports get exported in a timely manner.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Convoso


Thank you so much for the kind words. We're happy to hear how Convoso has lead to very large gains for you and will continue to do everything we can to keep it that way. We're always striving to be 100% error-free and know that we are on top of it whenever you do experience any network issues.

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Nate Nehor

Top notch predictive dialer

2017-06-22

The biggest benefit was our call completion ratio.

Pros

They completely nearly 100% of my calls the bulk of the time.... It's really impressive

Cons

Their administrative UI took some time to get used to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Insurance company, 11-50 employees)

This should be your first Dialer!

2018-11-29

We ended up going with a different product. That being said, if the connectivity issue had been resolved this is the platform we would use today. Use this first and if it works on your network never go anywhere else.

Pros

This system is so easy to use and so easy to administer. Support is quick to help answer questions or implement new features.

Cons

There have been no issues with the new provider but I wish I had the Convoso ease of use and interface back.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Convoso


We understand that connectivity issues can be extremely frustrating. While we don't know what happened here as no company information was provided, we wouldn't be able to provide the level of service we have for the past 13+ years if we were experiencing connectivity issues that went unsolved. However, we understand that for one reason or another you experienced them and appreciate your feedback.

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Steve Smith

Great support, individual approach

2014-04-28

Pros

Great functionality and quality of service. I began using this software at the recommendation of one of my friends.

Cons

I've had some small difficulties with accessing the dashboard.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering Convoso

Pay attention to functionality and ability to interact with other web services.

Source: Software Advice
Helpful?   Yes   No
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Re nauta Bell

This is necessity for anyone in sales who cold calls.

2017-12-09

Pros

Convoso has a really cool workflow automation that has elevated my productivity quite a bit and I'm definitely profitable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Holly Depies

Convoso's system and team are amazing! They take care and consideration of their customers needs

2017-09-14

We have EVERYTHING I believe! This system was built in such a way that you can add or remove features your team needs as it grows. I am really impressed with he fact that you all really listen to what the customer needs and make changes on a global level when you find a helpful fix for 1 client and make it available for all.

Pros

Their team walked us through the custom features and reports we needed and made themselves available the days we launched in order to help troubleshoot.

Cons

Everything is liked, but some of the reports could be combined due to the ability to customize further to meet your specific kpi needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Convoso


Holly, thank you so much for the kind words. It has been an absolute pleasure working with you and the entire team at Car Guardian. Our goal at Convoso is to provide a platform that is easy-to-use yet flexible to meet the requirements of every type of business and your review is another validation that we're on the right path. Thank you once again!

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Jake Lynn

Convoso is on the cutting edge of technology on so many levels

2019-02-23

Maximizing ROI

Pros

Functionality, ease of use, the support and team at Convoso is top notch

Cons

there are no cons, what's not to love about an excellent system and support

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Convoso


Thanks for the awesome feedback Jake! We work hard to meet expectations like yours, and we're happy to hear that we have been hitting the mark for you. Glad to have you onboard!

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