Most popular features of all Customer Service & Support apps
9 reviewers had the following to say about Convoso's features:
cost and performance tracking, improved speed to contact, decreased lead spend, increased revenue
Pros
Also our speed to contact seems to lead our peers evidence by speaking to lead companies and verify time from post to dial.
Cons
The only thing I don't like is the only thing it can't do but no one else can either. CRM functionality will always be more difficult due to the dialer integration, but we have made it work quite well.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
I also like the agent monitor setup.
Cons
In example, Reporting is restricted to dials when we need records as well.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Thank you very much for the kind words, Julie. We understand the importance of giving every customer the neccessary time and attention in order to get the most out of our platform. We have also taken note of the report you're looking for and will have our team reach out to get more information about it.
We spend less time waiting for calls and no other system has this kind of connect rate!!
Pros
It has lead management, a fully integrated PBX, tons and tons of features that help optimize your operation and minimize the need for a admin to run it. it pretty much runs on auto pilot.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Thanks so much for your review Mike! We appreciate your loyalty and hope to continue providing you with great service and next-generation call center solutions.
Pros
The number of leads that get generated and converted after using this software has been astronomical. It's lead to very large gains & has become an integral piece of software to our company.
Cons
We love the clean and intuitive UI & we love the way reports get exported in a timely manner.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Thank you so much for the kind words. We're happy to hear how Convoso has lead to very large gains for you and will continue to do everything we can to keep it that way. We're always striving to be 100% error-free and know that we are on top of it whenever you do experience any network issues.
The biggest benefit was our call completion ratio.
Pros
They completely nearly 100% of my calls the bulk of the time.... It's really impressive
Cons
Their administrative UI took some time to get used to.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
Great functionality and quality of service. I began using this software at the recommendation of one of my friends.
Cons
I've had some small difficulties with accessing the dashboard.
Rating breakdown
Likelihood to recommend
Recommendations to others considering Convoso
Pay attention to functionality and ability to interact with other web services.
List life, easy to use, no external softphones, amazing support!
Pros
That really helps control your data. Reporting is amazing and the customize able dash board is awesome as well!
Cons
Having to remove the call list from each drip before deleting it, not being able to re disposition a lead from the admin side.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
We're happy to know that the account optimization with Jennifer has made a difference to your contact rate and will be sure to share the kind words with her and the rest of our team. We have also taken note of your feature requests and both will be implemented shortly. Thank you again for choosing Convoso!
We have EVERYTHING I believe! This system was built in such a way that you can add or remove features your team needs as it grows. I am really impressed with he fact that you all really listen to what the customer needs and make changes on a global level when you find a helpful fix for 1 client and make it available for all.
Pros
Their team walked us through the custom features and reports we needed and made themselves available the days we launched in order to help troubleshoot.
Cons
Everything is liked, but some of the reports could be combined due to the ability to customize further to meet your specific kpi needs.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Holly, thank you so much for the kind words. It has been an absolute pleasure working with you and the entire team at Car Guardian. Our goal at Convoso is to provide a platform that is easy-to-use yet flexible to meet the requirements of every type of business and your review is another validation that we're on the right path. Thank you once again!
