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Convoso Features

Features Summary

Functionality

4.3

/5

41

Total features

66

9 categories

Convoso features

API
Alerts/Notifications
Answering Machine Detection
Auto-Dialer
Automated Routing
Automatic Call Distribution
Automatic Lead Distribution
Blended Call Center

Common features of Auto Dialer software

API
Activity Dashboard
Activity Tracking
Answering Machine Detection
Auto-Dialer
Automatic Call Distribution
Automatic Outbound Dialer
CRM

Price starts from

90

Per month

Per Feature

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.3

/5

41

Price starts from

90

Per month

visit website

Total Features

66

Unique features

  • Lead Distribution

  • FCC Compliance

  • Contact Management

  • Automatic Lead Distribution

Functionality

4.5

/5

1.7K

Price starts from

14

/user

Per month

visit website

Total Features

143

Features in Common

37

Unique features

  • Chatbot

  • Activity Tracking

  • Virtual Assistant

  • Quotes/Estimates

Functionality

4.3

/5

2.8K

Price starts from

19

/user

Per month

visit website

Total Features

179

Features in Common

40

Unique features

  • Health Score

  • Transcripts/Chat History

  • Personalization

  • Macros/Templated Responses

Common Convoso comparisons

Convoso logo
PhoneBurner logo
ConvosovsPhoneBurner
Convoso logo
ChaseData CCaaS logo
ConvosovsChaseData CCaaS
Convoso logo
Five9 logo
ConvosovsFive9

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Making more Revenue with Automation, Ease of Use and Contract Rates

Reviewed a year ago

Awesome support, technology unparalleled and a strong emphasis on compliance and future AI and automation.

Pros

The software increased our contact rates 3x which increased overall sales 3x. In addition, the reporting dashboards allowed us to vastly improve a number of efficiency and agent behavior issues. The dynamic scripting allowed us to pop different scripts and compliance protocols increasing sales.

Cons

This is one of the more pricier softwares but you do, as they say, get what you pay for. I do pay 5-10k more a month than I would with another software but it makes me 250k plus more a month in sales!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Lead Management

Reviewed 3 months ago
Pros

Convoso is perfect for lead management. Allows you to easily organize lists and workflow automation. The agent monitor page is one of the best features to be able to view what agents are doing, help guide them through live calls, and send broadcast messages to the whole team.

Cons

The only con I would say is that there are a ton of features in the admin side. It takes time to learn what each feature does.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A pricier but more customizable dialer that we've grown with over the last 6 years

Reviewed 6 months ago
Pros

The software is built for our current needs. It's flexible, customizable and for the most part, transparent.

Cons

No ability to screen-share as an admin or manager in real time with my agents. Lack of ability to even monitor, let alone barge or whisper with an ipad or iPhone or iOS operating system.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Convoso

Reviewed 2 years ago

I felt that from planning to live strategy it went swift, accurate with attention to detail and training to ease the transition. Kudos to amazing internal staff who helped me assimilate to my new surrounding and control panel mighty fast !

Pros

I've worked with several dialer platforms and Convoso has several standout features that are now able to adapt to the conditions rapidly, I love the Artificial Intelligence to Lower Drops and Increased contact rates. This allows me to make smarter decisions with Real Time Analytics that Track Agent and list profitability

Cons

I cannot recollect any cons I can speak of

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great review!

Reviewed 4 months ago

Their contact rates, omnichannel marketing, real time displays, historical data and list management really make it the only option when it comes to dialing.

Pros

Convoso has many features to choose from depending on your needs.

Cons

Nothing negative comes to my mind when writing a review for Convoso

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Convoso crushes Data leads

Reviewed a year ago
Pros

Convoso gets data leads on the phone more consistently than any other dialer. I consistently beat my competitors to the punch because of this software. In addition, it provides extensive admin reporting, to the point where there are virtually no data points that cannot be tracked. Also, Convoso tech support is 2nd to none. Tech Support is easily accessible, all issues are resolved efficiently and even done with a smile.

Cons

On the admin side, learning to utilize all the reporting functions you have took me a little time. Once you get it, you're good to go.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Connection is Key!

Reviewed 6 months ago

Working with Convoso has been phenomenal. My clients who are the true end user are very impressed with their results and ease of use. The omnichannel solution that they have been looking for!

Pros

Connect rate is superior to most. Ability to change DID's easily and quickly, built in dynamic scripting, predictive dialing, ease of leads management, reporting

Cons

Cost per minute and ClearCall Cost-CPM is higher than other companies

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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A good entry level dialer

Reviewed 6 months ago
Pros

Scripting is very straight forward and easy to use. Campaigns are easy to create and manage. Agent management is simple with a straightforward dashboard.

Cons

Customer help is a work in progress. For significant technical issues (which still happen too often), finding the right resource to provide support is a challenge. More complex configurations in Convoso are either limited or not possible. For example, setting up agent skills, while doable, is not feasible in the Convoso interface which requires several navigations through different web pages to make adjustments to each individual agent. This makes updates nearly impossible at scale. The team has a lot of work ahead in their roadmap to advance their capabilities to the level of some of their more expensive competitors.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent

Reviewed 5 years ago

List life, easy to use, no external softphones, amazing support! Customer rep is the best! She works with you, reaches out to you to help optimize your account. She is always there! Thats one of the best benefits you can get with any software.

Pros

What I like about this software most is the list life. My call lists lasts a lot longer with Convoso. Also, the dial threshold's. That really helps control your data. Reporting is amazing and the customize able dash board is awesome as well!

Cons

Having to remove the call list from each drip before deleting it, not being able to re disposition a lead from the admin side.

Vendor response

We're happy to know that the account optimization with Jennifer has made a difference to your contact rate and will be sure to share the kind words with her and the rest of our team. We have also taken note of your feature requests and both will be implemented shortly. Thank you again for choosing Convoso!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Convoso User - 2+ Years - 200+ Seats

Reviewed 9 months ago

The system allows us to function at a high-level as we hit all the KPI's of our partners.

Pros

The ease of use and operation. Great for managers and coaches alike to find issues and work with agents quickly.

Cons

Reporting at times can be challenging, but they have made great strides to get better at this.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Convoso usage

Reviewed 3 months ago

increasing dialing compacity with efficiency

Pros

The cadence of the product is extremely efficient and allows us the most contact out of our leads

Cons

Sometimes it freezes up on the user and needs to be logged out to fix the problem. only management can tell if the user is frozen as well

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This Dialer has it ALL!!

Reviewed 5 years ago

We spend less time waiting for calls and no other system has this kind of connect rate!! Love it

Pros

It has lead management, a fully integrated PBX, tons and tons of features that help optimize your operation and minimize the need for a admin to run it. it pretty much runs on auto pilot. The Reports are easy to use and provide any possible data you may need.

Cons

No cons were added to this review

Vendor response

Thanks so much for your review Mike! We appreciate your loyalty and hope to continue providing you with great service and next-generation call center solutions.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product and Great Team to work with!

Reviewed 4 months ago
Pros

The Predictive Dialer is the biggest appeal for our clients.

Cons

Some of the reporting could be improved on the admin side.

Vendor response

Thank you for the review, Travis!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very Good near perfect

Reviewed 9 months ago
Pros

Everything is in one place and it has native integrations with many other services .

Cons

The cost is above average for the sector and the deployment was one of the worst. Seems to be worth it however.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great Customer Support.

Reviewed 5 years ago
Pros

We have a great customer support team there. It feels like we are our rep's only customer because she goes out of her way to help us customize to the extent that we can. I also like the agent monitor setup.

Cons

Our campaign has very specific needs and the software struggles to customize to our needs. In example, Reporting is restricted to dials when we need records as well.

Vendor response

Thank you very much for the kind words, Julie. We understand the importance of giving every customer the neccessary time and attention in order to get the most out of our platform. We have also taken note of the report you're looking for and will have our team reach out to get more information about it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Convoso

Reviewed 9 months ago

The customer support is 5 star, management is very professional and has my utmost respects. No other issues than the cost and the ROI. Could use a better reporting system to determine cost per acquisition.

Pros

The vision of the features that convoso can provide i.e. scam likley detection or robokiller

Cons

The price for the extra features cost more than replacing the DID. The scam likely feature is not where it needs to be and it does not justify the cost.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Usage

Reviewed 4 months ago

The dialer is great, We had better connect rate with our lead however, some of the API integration and functionality on the list are still not fixed.

Pros

Good thing about convoso is there's a lot of useful prebuilt app ready to use.

Cons

There's a limitation on some of the functionality and integration such as the ability to use the lead's phone number as the caller id upon transferring and the compatibility issues we experience with integrating from our DNC scrubber.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Insurance Agency

Reviewed 6 months ago

The business has been able to set up quality appointments in less time. Reporting is a good tool.

Pros

The auto dial for speed and disposition of calls

Cons

Not being able to program headphones for audio. The hopper reset is not my favorite.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great support, individual approach

Reviewed 8 years ago
Pros

Great functionality and quality of service. I began using this software at the recommendation of one of my friends.

Cons

I've had some small difficulties with accessing the dashboard.