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Convoso Pricing

Pricing overview

Value for money rating

4.5

/5

42

Price starts from

90

Per month

Per Feature

Pricing options
Free plan
Subscription
Free trial

Pricing details

Priced per seat (reoccurring on a monthly basis) + cost per minutes

What users say

Cost and performance tracking, improved speed to contact, decreased lead spend, increased revenue.
Being able to track our costs and conversion ratios better than ever before. Also our speed to contact seems to lead our peers evidence by speaking to lead companies and verify time from post to dial.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Connection is Key!

Reviewed 7 months ago

Working with Convoso has been phenomenal. My clients who are the true end user are very impressed with their results and ease of use. The omnichannel solution that they have been looking for!

Pros

Connect rate is superior to most. Ability to change DID's easily and quickly, built in dynamic scripting, predictive dialing, ease of leads management, reporting

Cons

Cost per minute and ClearCall Cost-CPM is higher than other companies

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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A good entry level dialer

Reviewed 7 months ago
Pros

Scripting is very straight forward and easy to use. Campaigns are easy to create and manage. Agent management is simple with a straightforward dashboard.

Cons

Customer help is a work in progress. For significant technical issues (which still happen too often), finding the right resource to provide support is a challenge. More complex configurations in Convoso are either limited or not possible. For example, setting up agent skills, while doable, is not feasible in the Convoso interface which requires several navigations through different web pages to make adjustments to each individual agent. This makes updates nearly impossible at scale. The team has a lot of work ahead in their roadmap to advance their capabilities to the level of some of their more expensive competitors.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Our most valuable tool we use.

Reviewed 5 years ago

cost and performance tracking, improved speed to contact, decreased lead spend, increased revenue

Pros

Being able to track our costs and conversion ratios better than ever before. Also our speed to contact seems to lead our peers evidence by speaking to lead companies and verify time from post to dial.

Cons

The only thing I don't like is the only thing it can't do but no one else can either. CRM functionality will always be more difficult due to the dialer integration, but we have made it work quite well.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very Good near perfect

Reviewed 10 months ago
Pros

Everything is in one place and it has native integrations with many other services .

Cons

The cost is above average for the sector and the deployment was one of the worst. Seems to be worth it however.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Convoso Review

Reviewed 10 months ago
Pros

Cost and a single integrated solution rather than a patchwork of tools.

Cons

We did have some issues with our transition related to call patterns and duplicate leads.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Convoso

Reviewed 10 months ago

The customer support is 5 star, management is very professional and has my utmost respects. No other issues than the cost and the ROI. Could use a better reporting system to determine cost per acquisition.

Pros

The vision of the features that convoso can provide i.e. scam likley detection or robokiller

Cons

The price for the extra features cost more than replacing the DID. The scam likely feature is not where it needs to be and it does not justify the cost.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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This should be your first Dialer!

Reviewed 4 years ago

We ended up going with a different product. That being said, if the connectivity issue had been resolved this is the platform we would use today. Use this first and if it works on your network never go anywhere else.

Pros

This system is so easy to use and so easy to administer. Support is quick to help answer questions or implement new features.

Cons

Recording quality for us was low and there were several connectivity issues. After replacing most of our network hardware we had to discontinue use and go with a different provider. There have been no issues with the new provider but I wish I had the Convoso ease of use and interface back.

Vendor response

We understand that connectivity issues can be extremely frustrating. While we don't know what happened here as no company information was provided, we wouldn't be able to provide the level of service we have for the past 13+ years if we were experiencing connectivity issues that went unsolved. However, we understand that for one reason or another you experienced them and appreciate your feedback.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Convoso Review

Reviewed 7 months ago
Pros

My former Account manager [SENSITIVE CONTENT]. She was amazing.

Cons

At the beginning lots of system error. Still not 100% but better than before. Cost is not great