Message Mate Features List

Message Mate Reviews

Message Mate

Secure texting solution for business websites

  0 reviews
74

Message Mate Feature Summary

  • Questions management
  • Escalation management
  • Instant messaging
  • Order taking
  • Request routing
  • Reservations management
  • Routing options
  • Trend analysis
  • Time based routing
  • Integrations with existing systems
  • Suggested responses
  • SMS messaging
  • Dashboard
  • Desktop notifications
  • Email notifications
  • Receive customer messages via SMS
  • Reply via SMS
  • Reply updates among team members (SMS)
  • Template responses (dashboard)
  • Customized auto response to first message
  • Time-aware auto responses
  • Post-conversation rating requests
  • Rating requests recovery action
  • SMS notification day/hour restrictions

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (128 other apps)
Activity Dashboard (51 other apps)
Automatic Notifications (58 other apps)
CRM Integration (47 other apps)
Chat (126 other apps)
Contact History (48 other apps)
Customizable Branding (52 other apps)
Customizable Templates (43 other apps)
Email Integration (54 other apps)
Instant Messaging (63 other apps)
Knowledge Base (77 other apps)
Monitoring (53 other apps)
Multi-Channel Communication (53 other apps)
Prioritizing (51 other apps)
Reporting & Statistics (67 other apps)
Social Media Integration (52 other apps)
Surveys & Feedback (57 other apps)
Third Party Integration (56 other apps)
Ticket Management (48 other apps)
Trouble Ticketing (43 other apps)

Mobile apps

iOS App


58 reviews

See all iOS Apps

Requires iOS 6.0 or later. Compatible with iPhone, iPad, and iPod touch.