Message Mate Features

Message Mate

Secure texting solution for business websites

4.0/5 (1 review)

Message Mate Feature Summary

  • Questions management
  • Escalation management
  • Instant messaging
  • Order taking
  • Request routing
  • Reservations management
  • Routing options
  • Trend analysis
  • Time based routing
  • Integrations with existing systems
  • Suggested responses
  • SMS messaging
  • Dashboard
  • Desktop notifications
  • Email notifications
  • Receive customer messages via SMS
  • Reply via SMS
  • Reply updates among team members (SMS)
  • Template responses (dashboard)
  • Customized auto response to first message
  • Time-aware auto responses
  • Post-conversation rating requests
  • Rating requests recovery action
  • SMS notification day/hour restrictions

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Mobile apps

iOS App


58 reviews

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Requires iOS 6.0 or later. Compatible with iPhone, iPad, and iPod touch.