App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Next4biz CSM Logo

Next4biz CSM

4.7
(17)

Write a review

End-to-end omnichannel customer experience management.

(2)

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more

Next4biz CSM Alternatives & Competitors

Top 8 free alternatives

Filter results

Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Zendesk Suite logo
4.4
(3.8K)

Service-first CRM company that builds support & sales tools

Features

Total

Zendesk Suite logo
Next4biz CSM logo

66

182

78

features in common

66

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.8K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

Next4biz CSM logo

Next4biz CSM user ratings

Functionality

4.5
(17)

Unique features

  • Inventory Management

    N/A

  • Employee Management

    N/A

  • IT Asset Management

    N/A

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2

0.5

Next4biz CSM logo
4.7

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
TeamSupport logo
4.5
(844)

The complete B2B solution for great customer support

Features

Total

TeamSupport logo
Next4biz CSM logo

69

109

78

features in common

69

features in common

TeamSupport logo

TeamSupport user ratings

Functionality

4.3
(844)

Top features

  • Full Text Search

    5.0

  • Collaboration Tools

    5.0

  • Reporting & Statistics

    5.0

Next4biz CSM logo

Next4biz CSM user ratings

Functionality

4.5
(17)

Unique features

  • Social Media Integration

    N/A

  • Inbox Management

    N/A

  • Proactive Chat

    N/A

Pricing

Starting from

$49/month

Value for money

TeamSupport logo
4.4

0.3

Next4biz CSM logo
4.7

What users say about TeamSupport's value for money

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.