Milldesk Features

Milldesk

IT help desk and service desk management

4.8/5 (5 reviews)

Milldesk Feature Summary

  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base
  • Macros/Templated Responses
  • Real-time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Ticket Management
  • Workflow Configuration

Competitor Feature Comparison

API
Action Item Tracking
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Approval Process Control
Asset Lifecycle Management
Asset Management
Audit Trail
Automatic Notifications
Catalog Management
Change Management
Client Portal
Compliance Management
Configurable Workflow
Contract Management
Custom Fields
Customizable Branding
Customizable Reporting
Dashboard Creation
Data Import/Export
Digital Signature
Document Storage
Email Integration
Email Notifications
Email Templates
Escalation Management
Feedback Management
Help Desk Management
History Tracking
Incident Management
Inventory Management
Inventory Tracking
Knowledge Base Management
Multi-Channel Communication
Multi-Language
Online Catalog
Online Forums
Performance Reports
Personalized Profiles
Prioritizing
Problem Management
Remote Access
Remote Control
Reporting & Statistics
Request Assignment
Request Routing
Role-Based Permissions
Rules-Based Workflow
SLA Management
Scheduled Reporting
Self Service Portal
Status Tracking
Summary Reports
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Task Management
Task Tracking
Widgets
Workflow Management
Learn moreCompare App
API
Action Item Tracking
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Approval Process Control
Asset Lifecycle Management
Asset Management
Audit Trail
Automatic Notifications
Catalog Management
Change Management
Client Portal
Compliance Management
Configurable Workflow
Contract Management
Custom Fields
Customizable Branding
Customizable Reporting
Dashboard Creation
Data Import/Export
Digital Signature
Document Storage
Email Integration
Email Notifications
Email Templates
Escalation Management
Feedback Management
Help Desk Management
History Tracking
Incident Management
Inventory Management
Inventory Tracking
Knowledge Base Management
Multi-Channel Communication
Multi-Language
Online Catalog
Online Forums
Performance Reports
Personalized Profiles
Prioritizing
Problem Management
Remote Access
Remote Control
Reporting & Statistics
Request Assignment
Request Routing
Role-Based Permissions
Rules-Based Workflow
SLA Management
Scheduled Reporting
Self Service Portal
Status Tracking
Summary Reports
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Task Management
Task Tracking
Widgets
Workflow Management
Visit WebsiteCompare App
API
Action Item Tracking
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Approval Process Control
Asset Lifecycle Management
Asset Management
Audit Trail
Automatic Notifications
Catalog Management
Change Management
Client Portal
Compliance Management
Configurable Workflow
Contract Management
Custom Fields
Customizable Branding
Customizable Reporting
Dashboard Creation
Data Import/Export
Digital Signature
Document Storage
Email Integration
Email Notifications
Email Templates
Escalation Management
Feedback Management
Help Desk Management
History Tracking
Incident Management
Inventory Management
Inventory Tracking
Knowledge Base Management
Multi-Channel Communication
Multi-Language
Online Catalog
Online Forums
Performance Reports
Personalized Profiles
Prioritizing
Problem Management
Remote Access
Remote Control
Reporting & Statistics
Request Assignment
Request Routing
Role-Based Permissions
Rules-Based Workflow
SLA Management
Scheduled Reporting
Self Service Portal
Status Tracking
Summary Reports
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Task Management
Task Tracking
Widgets
Workflow Management
Visit WebsiteCompare App

Mobile apps

Android App


14 reviews

Milldesk Feature Reviews

5 reviewers had the following to say about Milldesk's features:

Victor Arriagada

Milldesk Review

2019-03-01

Even though we do not use all the potentialities of the application, it has been a great advance in the management of our support area.

Pros

* It is an easy-to-use, friendly tool with no access problems * It has (almost) everything I need for my job * Is stable.

Cons

Even perhaps they could make it easier for the user to build them based on certain parameters.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Felipe Fernandes

Milldesk system

2019-02-27

The deployment of milldesk has added great value to our business, contributing to service improvement, SLA controls, description and creation of a service catalog, allowing a broad knowledge of all services provided, as well as improved customer relationship management.

Pros

What attracts us most in the milldesk system are its ITIL-based functionality and structure, allowing for optimal management of IT demands, as well as continuous improvement.

Cons

It does not have locale grouping to apply to the request, technician, and catalog services viewer and shareer filters.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Oscar Daniel López Rosas

The best option for helpdesk

2019-02-15

We had our own helpdek tool but we had a total damage and we had to find out a quick solution to manage our SLAs and other service tickets. Somebody in my company told me about milldesk, and I talked with CSR, who gave me the free test and after that, we decided to get a full package for our company.

Pros

I can manage the tickets from my cellphone easily.

Cons

Maybe the price, I know about some options for free, at least in latinamerica.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Fernando Vieira

Efficient, simple to access and to work

2019-03-01

We are solving I.T. problems with Milldesk, and planning to expand for other areas on our enterprise, we can access from phone, from our home pc, we can provide support from anywhere.

Pros

Work on cloud, no need of install any software, good and fast support, all changes are recorded.

Cons

And I think the mobile app can be better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Moara Staeblein

Milldesk CSC

2019-02-27

Obtain measurement of helpdesk efficiency

Pros

It allows my team to organize daily and recurrent tasks

Cons

It is not easy to manage the subordinate tasks - there is no way to prioritize

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more