Mojo Help Desk Features

Mojo Help Desk

Bug fixes, customer & employee requests with Mojo Helpdesk

4.49/5 (70 reviews)

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Activity Dashboard
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Alerts/Notifications
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Archiving & Retention
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Call Monitoring
Call Recording
Call Routing
Case Management
Cataloging/Categorization
Chat/Messaging
Collaboration Tools
Communication Management
Community Management
Content Creation
Content Management
Customer Complaint Tracking
Customer Database
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Decision Support
Discussions / Forums
Document Storage
Drag & Drop
Email Management
Email Templates
Email Tracking
Event Triggered Actions
Feedback Management
File Sharing
Forms Management
Full Text Search
Gamification
IT Asset Management
IVR / Voice Recognition
Inventory Management
Issue Auditing
Issue Management
Issue Tracking
Knowledge Base Management
Knowledge Management
Live Chat
Macros/Templated Responses
Maintenance Management
Mobile Access
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Multi-Language
Multiple User Accounts
Negative Feedback Management
Network Monitoring
Online Forums
Performance Metrics
Predictive Analytics
Prioritization
Project Management
Queue Management
Real Time Monitoring
Real Time Notifications
Real-Time Chat
Real-time Updates
Recurring Issues
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Routing
Rules-Based Workflow
SSL Security
Screen Sharing
Search/Filter
Self Service Portal
Service Level Agreement (SLA) Management
Single Sign On
Social Media Integration
Social Media Monitoring
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Text Editing
Third Party Integrations
Virtual Assistant
Widgets
Workflow Configuration
Workflow Management
Learn moreCompare App
API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management
Archiving & Retention
Asset Tracking
Assignment Management
Automated Routing
CRM
Call Center Management
Call Monitoring
Call Recording
Call Routing
Case Management
Cataloging/Categorization
Chat/Messaging
Collaboration Tools
Communication Management
Community Management
Content Creation
Content Management
Customer Complaint Tracking
Customer Database
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Decision Support
Discussions / Forums
Document Storage
Drag & Drop
Email Management
Email Templates
Email Tracking
Event Triggered Actions
Feedback Management
File Sharing
Forms Management
Full Text Search
Gamification
IT Asset Management
IVR / Voice Recognition
Inventory Management
Issue Auditing
Issue Management
Issue Tracking
Knowledge Base Management
Knowledge Management
Live Chat
Macros/Templated Responses
Maintenance Management
Mobile Access
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Multi-Language
Multiple User Accounts
Negative Feedback Management
Network Monitoring
Online Forums
Performance Metrics
Predictive Analytics
Prioritization
Project Management
Queue Management
Real Time Monitoring
Real Time Notifications
Real-Time Chat
Real-time Updates
Recurring Issues
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Routing
Rules-Based Workflow
SSL Security
Screen Sharing
Search/Filter
Self Service Portal
Service Level Agreement (SLA) Management
Single Sign On
Social Media Integration
Social Media Monitoring
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Text Editing
Third Party Integrations
Virtual Assistant
Widgets
Workflow Configuration
Workflow Management
Visit WebsiteCompare App
API
Activity Dashboard
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Appointment Management
Archiving & Retention
Asset Tracking
Assignment Management
Automated Routing
CRM
Call Center Management
Call Monitoring
Call Recording
Call Routing
Case Management
Cataloging/Categorization
Chat/Messaging
Collaboration Tools
Communication Management
Community Management
Content Creation
Content Management
Customer Complaint Tracking
Customer Database
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Decision Support
Discussions / Forums
Document Storage
Drag & Drop
Email Management
Email Templates
Email Tracking
Event Triggered Actions
Feedback Management
File Sharing
Forms Management
Full Text Search
Gamification
IT Asset Management
IVR / Voice Recognition
Inventory Management
Issue Auditing
Issue Management
Issue Tracking
Knowledge Base Management
Knowledge Management
Live Chat
Macros/Templated Responses
Maintenance Management
Mobile Access
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Multi-Language
Multiple User Accounts
Negative Feedback Management
Network Monitoring
Online Forums
Performance Metrics
Predictive Analytics
Prioritization
Project Management
Queue Management
Real Time Monitoring
Real Time Notifications
Real-Time Chat
Real-time Updates
Recurring Issues
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Routing
Rules-Based Workflow
SSL Security
Screen Sharing
Search/Filter
Self Service Portal
Service Level Agreement (SLA) Management
Single Sign On
Social Media Integration
Social Media Monitoring
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Text Editing
Third Party Integrations
Virtual Assistant
Widgets
Workflow Configuration
Workflow Management
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Mojo Help Desk Feature Reviews

25 reviewers had the following to say about Mojo Help Desk's features:

Dennis C.

Handy, easy to use, economical, integrated Google support

2017-12-11

Workload accountability, job ticket queue management

Pros

Easy to use (frontend & backend) Multi-platform app support Customized ticket forms, as many as you want Handy knowledgebase portal supports FAQs, links, videos :-) Some FAQ type formatting options Knowledgebase content can be turned on/off for testing

Cons

Cannot copy or duplicate forms (for tweaking/repurposing) Severely-limited appearance/branding options A separate (printable) FAQ article Markdown Preview "cheat sheet" would be nice

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
stefan c.

Indispensable tool for desktop support

2018-04-24

Rarely missing reports unlike an email solution

Pros

This has a allowed us to create several forms that the end use can select based on their situation and needs.

Cons

Customization is a powerful feature, but isn't always that intuitive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Metadot


Thank you for your review.

We are happy you find Mojo an indispensable tool.

Read more
Russ S.

The application has been very reliable and easy to deploy across an organization.

2017-12-12

By providing workload transparency at a department level the support model improved overall customer support.

Pros

Particularly info to drive metrics for continuous improvement efforts.

Cons

Duplicate tickets can impact metric reporting if not managed correctly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Metadot


Thanks for your review.

We are working hard to make Mojo a better product.

Read more
Anonymous
A verified reviewer

Easy to implement ticketing system

2017-12-05

The ability to create, manage and track work requests. This has been very helpful internally but our clients have not embraced it.

Pros

Ability to create tickets by email and assign to specific queues is very helpful.

Cons

Support for common day to day activities is good but not for more involved activities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Alexandra M.

Mojo Review from LACMA

2014-11-20

We review our tickets on a monthly basis to see where we need to improve on our services and it would be nice to export this data and maybe graph my statistics. Overall love the product.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
David H.

Effective yet simple

2014-08-27

A few Pros : create tickets from email*, search prior tickets, access from anywhere, email of updates to requestors, prompt responses when support is needed.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Bruce M.

Easy to set up and use.

2017-12-05

Simple, easy to use solution that meets all of our needs.

Pros

Single sign-on with Google integration. Lot s of customization features.

Cons

No option to mass print tickets by assigned agent.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Julen B.

Good workflow for tickets but few functionality profiles and messaging policies

2017-12-12

Pros

Good workflow for tickets. Ticketing is somehow agile process, and clients interaction has been successful.

Cons

Few functionality profiles and messaging policies.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Metadot


Thank you for your review.

Read more
Pari N.

I have used this software for 15 years. It is simple to use, they have many plans, & it works well!

2017-12-11

Pros

It's easy to use, notifications are prompt, I can manage multiple clients with one portal. Clients seem to like it as well.

Cons

We tried escalations, but it didn't seem to nail it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Metadot


Thank you for your review.

Read more
Anonymous
(Government Administration company, 51-200 employees)

Great software for a great value. Great work order and services request system

2018-04-19

Simple web based work order system

Pros

Web based. Ties into Google Suite.

Cons

Reporting is not the best.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Metadot


Thanks for your review.

Here at Mojo, we are happy you find our customer service great and our features of integration with Google Suite, forms, ques and routing a plus for your business.

Read more
Ernesto B.

Mojo interface and usage

2014-11-20

As a manager I can say; The tickets management is OK, but the ways to get statistics data out of our tickets resolutions is not practical.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from Metadot


Thank you for your review. Mojo Helpdesk has been completely redesigned and you can now enjoy the new user interface. Thanks, Mojo Team.

Read more
Rocky R.

I was presented a half-utilized tool from a previous owner and found it easy to adapt to my needs.

2017-12-11

Organization and ease of reporting the quantity of work being completed on a regular basis.

Pros

It is very easy to update and change queues, users, and forms.

Cons

I also do not like how the "My Tickets" section feels so different than the open tickets screen.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Alexandra M.

Mojo is great. We currently have 4 Mojo forms, IS, AV, Ops, and a Web help desk, its easy so easy t

2017-12-11

Pros

Canned responses are so nice to have, we continually have repeat tickets and typing out the same message each time is so time-consuming and annoying.

Cons

Also, regarding the report tool, its limited to a certain timeframe, it would be nice if I could pull a group of tickets from 2 years ago.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Devlynne B.

MoJo changed the world for our IT department!!!

2017-12-06

Pros

That everyone in our school system has access to it, can take control of reporting problems, that every technician gets the tickets and can decide who will handle it best, the Mojo dashboard becomes our "to do list" for the day/week, and we can check the dashboard before leaving a location in case a new ticket has arrived!!!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
David Y.

Fits the Bill

2014-11-20

Value-priced but has a good feature set with email ticket notification, categorization, and ticket resolution.

Rating breakdown

Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Marcos G.

I have used MHD for a year and a half and it works ok. We like it in general.

2017-12-11

IT administration.

Pros

Easy ticket administration.

Cons

For normal users, the UI could be better, you could improve the UI (ticket users) and make it better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Carlos V.

Best app for the price

2017-12-06

Pros

user interface is simple Ability to track man hours per ticket Triggers and rules Customer service

Cons

Inability to create child Tickets Ticket progress status options are not customizable. Attaching of documents is possible, but data storage on your own servers is not allowed so you must pay high fees to store your own documents.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Caleb O.

Mojo Helpdesk Review

2019-11-11

The availability of numerous options when obtaining ticket details is fascinating!

Pros

You can create automated ticket responses, custom email templates, and time tracking.

Cons

The team can work to make Mojo a better product. The customisation process can be daunting and overwhelming

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Management Consulting company, 11-50 employees)

Easy to use

2021-03-23

Overall it has been very easy to set up, use and onboarding everyone.

Pros

Also, we were able to contact support and connect with them to share our issues.

Cons

Reporting could be better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Mich S.

Awesome product! User friendly, simple, clean line and effective to our needs.

2017-12-11

No paper tickets all electronic.

Pros

User Friendly. Ticket assignment.

Cons

I would like a reminder email if ticket has not be resolved.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Cynthia H.

Wonderful features

2020-12-11

Pros

Integrates with Google, lots of automation, easy to setup and configure, customizable, cloud-hosted.

Cons

Priority levels of tickets are set by default and can not be changed.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Emily W.

Great Product

2021-06-29

Mojo Help Desk is a great software and our experience has been super.

Pros

I love how easy it is to communicate back and forth with a client through the ticket. You can respond in the ticket and the customer can respond through email.

Cons

It is not very easy to switch who a ticket is assigned to, however once you figure it out it is easy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Austin R.

Excellent product though we are just getting started with it

2014-11-19

I am the primary administrator at this point and love the ease of use and customizability. I'm still working on understanding the various aspects of reporting which could be a bit more intuitive.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Martin M.

Does what a ticket system is supposed to do and is easy to use

2017-12-11

Pros

Email replies also get added to the ticket stream

Cons

Also, the dashboard information only works for 30 days at a time so trying to get numbers for a 3 month period has to be done a month at a time

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Metadot


Thank you for your review.

Read more
Christopher C.

I implemented Mojo for our organization and still serve as the administrator.

2017-12-15

We have a small team that serve as "agents", but it has made coordinating and tracking tickets much easier for us.

Pros

The software is easy to use for both the agent and the end user.

Cons

I would like to have more options to report out on historical tickets. Right now we are limited to 30 day increments, but I want to see lifetime records.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Metadot


Thank you for your review.

We appreciate the feedback and we are working hard to improve Mojo.

Read more