Mojo Help Desk Pricing Plan & Cost Guide

Mojo Help Desk

Bug fixes, customer & employee requests with Mojo Helpdesk

4.49/5 (70 reviews)

Mojo Help Desk Pricing

Starting from: $29.00/month

Pricing model: Subscription

Free Trial: Available

★ Free Trial - No Credit Card Required ★

Competitors Pricing

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Conversational Cloud

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Mojo Help Desk Pricing Reviews

Pros

  • We review our tickets on a monthly basis to see where we need to improve on our services and it would be nice to export this data and maybe graph my statistics. Overall love the product.Alexandra M.Read the full review
  • I love our Mojo Help Desk, its so easy to manage and easy to access. I wish in the reporting tool there was a way to export reports, if there is please let me know.Alexandra M.Read the full review
  • It is easy to set up, easy to use, and they regularly add features. Their support (the rare times we need it) has been outstanding.Todd E.Read the full review

Cons

  • But it can be frustrating to use because it takes ages to find a specific ticket in the system. I find it impossible to sort tickets by queue, then submission date, submitted by and assigned to.Ken W.Read the full review
  • Few functionality profiles and messaging policies. Emailing must be avoided for users and only might be for administrators.Julen B.Read the full review
  • It can be difficult to filter for information at times. Also, the dashboard information only works for 30 days at a time so trying to get numbers for a 3 month period has to be done a month at a time.Martin M.Read the full review
100%
recommended this to a friend or a colleague

17 reviewers had the following to say about Mojo Help Desk's pricing:

Mahmood L.

Mojo Help Desk

Reviewed 2014-11-19
Review Source: Capterra

Easy to use. No need to have professional training like others. It is cheaper then competitors too. It has great reporting too.

Rating breakdown

Ease of use
Customer support

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Mathew G.

Good product. Very good value for a ticket system (good features and price balance)

Used occasionally for 2+ years
Reviewed 2017-12-05
Review Source: Capterra

Pros
Has the key features needed for a ticket system. Easy to use. Very affordable. Some other ticket systems may have additional advanced features but they tend to be much more expensive.

Cons
I don't have any cons related to this specific software, but most ticket systems in general tend to focus on support as a separate activity than CRM. For one of my companies, we moved to a system that tries to combine both CRM and Ticketing. Not all businesses need this combination.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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David Y.

Fits the Bill

Reviewed 2014-11-20
Review Source: Capterra

Easy to set up and use, the product filled my need for a straightforward help desk ticketing product for a subset of clients, and the consultants who handle them. Value-priced but has a good feature set with email ticket notification, categorization, and ticket resolution.

Rating breakdown

Customer support

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Ted R.

Good tool, over priced

Reviewed 2014-11-20
Review Source: Capterra

We really love the Mojo tool, use it pretty regularly in our operations. Feel it's a little over priced for the simplicity of the concept, prob won't be long before we switch out for a competitor at a lower price. Would stay with Mojo if the price were less. I realize this isn't the kind of review you're looking for, but you asked.

Rating breakdown

Ease of use
Customer support

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Anonymous

Easy to implement ticketing system

Used daily for 2+ years
Reviewed 2017-12-05
Review Source: Capterra

The ability to create, manage and track work requests. This has been very helpful internally but our clients have not embraced it.

Pros
Great value for the cost. Integration with Google Apps login. Ability to create tickets by email and assign to specific queues is very helpful.

Cons
Without some considerable programming ability it seems impossible to create tickets based on a data feed. Support for common day to day activities is good but not for more involved activities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

A great tool for managing customer support work

Used daily for less than 6 months
Reviewed 2018-03-30
Review Source: Capterra

Pros
This is a great tool , very easy and convenient and affordable too. Helps you with online ticket tracking etc.

Cons
I do feel there is something in this which i do not like. The product works well and is very affordable.

Response from Metadot


We appreciate your review.

We are glad you find Mojo to be a great tool.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Jeremy P.

Solid Support Ticketing System

Used daily for 2+ years
Reviewed 2017-12-06
Review Source: Capterra

A stable and reliable helpdesk ticketing system.

Pros
It's very easy to manage with easy integration into google. We are able to add users in just a few seconds and the system is very low maintenance.

Cons
I would like to add a comment area on the rating system. If we receive less than five stars, we would like to know additional details.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Easy to use

Used daily for 1-2 years
Reviewed 2021-03-23
Review Source: Capterra

Overall it has been very easy to set up, use and onboarding everyone. Great value for money.

Pros
Onboarding was a breeze for internal agents and our clients. Also, we were able to contact support and connect with them to share our issues. They addressed one of the problems in their very next release update which was impressive.

Cons
Reporting could be better. Limited out-of-the-box reports. For anything additional, you have to revert to data export.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Larry C.

Very happy we decided to go with this tool for our helpdesk

Used daily for 1-2 years
Reviewed 2017-12-05
Review Source: Capterra

Pros
Easy to set up, easy to administrate, easy for technicians to view and work on tickets, easy for end users to enter tickets, very affordable

Cons
I wish there was AD integration. We could then automate the addition of new users and deletion for users who have left the company

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Alexandra M.

Mojo is great. We currently have 4 Mojo forms, IS, AV, Ops, and a Web help desk, its easy so easy t

Used daily for 2+ years
Reviewed 2017-12-11
Review Source: Capterra

Pros
Accessibility. I love that I can access this help desk from my phone and reply back to the users right away. Our previous help desk didn't have that feature. Canned responses are so nice to have, we continually have repeat tickets and typing out the same message each time is so time-consuming and annoying.

Cons
Last month we were receiving spam requests which come in on a daily basis. We enabled "confirmation required" setting for new users in MojoHelp Desk - for now. We tried to block the email addresses by suspending spam users, but that list just keeps populating with new spam users. Hoping these keeps spammers out for now. Also, regarding the report tool, its limited to a certain timeframe, it would be nice if I could pull a group of tickets from 2 years ago. We currently have 4 mojo help desks here at LACMA it would be nice if we could get better pricing for all the forms. We were thinking of adding an additional form but price deterred the department from buying.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Tim R.

Outstanding. Quick set up and configuration, easy to use, well received by staff.

Used daily for 6-12 months
Reviewed 2017-12-05
Review Source: Capterra

Outstanding, inexpensive help desk software. Meets our needs.

Pros
Excellent value, easy to implement, administer, and use. Just works. I set up and used Request Tracker for years, back in the day. This offers similar functionality with far less pain.

Cons
Some missing features: Merge tickets, for example. A few other small annoyances: I wish that email about a ticket included the ticket title instead of just a ticket number. Users struggle with logging in to the web interface when they need it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Samuel L.

Almost there...

Reviewed 2014-11-20
Review Source: Capterra

In a world, where mobile computing devices are on the rise... Mojo has no presence. Where are your iOS & Android apps? The competition has it, so why Doesn't Metadot? Also, your web applet is of little value.

Rating breakdown

Ease of use
Customer support

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Indrajit J.

Mojo review

Reviewed 2014-11-20
Review Source: Capterra

We are a company based in India providing niche software solutions in engineering computing space and serve customers from US and Europe. We selected Mojo after evaluating 3 alternatives. We have been using it almost a year now. Overall comments are - Pros: 1. Its easy to setup and easy to use 2. Customer service is excellent 3. We could create an ecosystem where each of our product has a group and there are customer groups having access to these multiple product groups. It has been working so well so far 4. We do not find any issue with overall workflow of the support system 5. Its a great product at a very competitive price Cons: 1. Knowledge base feature can be improved. There should be easy way to upload the docs as PDFs or more formatting options within page creation 1.

Rating breakdown

Ease of use
Customer support

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Heather A.

Perfect for our business!

Reviewed 2014-11-21
Review Source: Capterra

Our company has used Mojo to track IT requests for 3 years. It's ease of use and cost was a major plus for us. We have recently started using it to track Engineering & Drafting requests and Mojo has proved to be an easy solution to get rid of paper pushing. Tech Support is great to work with as well. Very friendly and had my problem solved in no time.

Rating breakdown

Ease of use
Customer support

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Vickie B.

Very functional for our needs

Reviewed 2014-11-19
Review Source: Capterra

We have a small, 3-person Web Department which services hundreds of customers throughout our University and needed a solution to help us keep tasks prioritized and documented. After using Mojo Helpdesk for about five years, we have had no complaints as to functionality or availability. Every now and then a new feature will appear, which is very pleasing and useful. If you have a small to mid-size team and want good value, this is definitely the tool for you.

Rating breakdown

Ease of use
Customer support

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Tracie C.

Beyond my expectations

Reviewed 2014-11-20
Review Source: Capterra

I was given the task of vetting out and ultimately finding a software system that would meet a good sized list of criteria set forth by our IT department and Senior Leadership. After reviewing multiple (20+) products, the search was narrowed down to 2. Due to the ease of use and affordability, Mojo won as a no brainer. Initially learning the back end set up to a bit, but Jill was a huge help to me in that department. And there are some functions that would be helpful to our organization if it were customizable, but overall it really meets our needs. We now have approximately 500 users at any given time using our helpdesk and it has been met with very positive feedback. I would surely recommend!

Rating breakdown

Ease of use
Customer support

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Dan H.

A review of Mojo Helpdesk

Reviewed 2014-11-19
Review Source: Capterra

We have been using Mojo Helpdesk for the past 7 years. About once a year, we do a review of the help desk and ticket tracking software to see if we can find something more user friendly at a better price. So far, we have not been able to find one. One of the great things about Mojo Helpdesk is the customer portal. Each person in our company is able to have an account and submit task requests. Other software vendors charge by the user. Mojo Helpdesk allows you to have as many users as you need. We are also able to group users by department or group. This helps because we can allow everyone from a group to see the tickets their co-workers have submitted. That way if someone is out of the office or leaves the organization, other people in the group can still see what was submitted without a lot of extra work. One last thing that we really have enjoyed is customizable ticket forms. This lets us set up the form the way we want and not the way another company thinks we want it. We can also use multiple ticket forms to allow different ways to request information. Customer service has been exceptional. Whenever we have a question, someone from customer service has gotten back to us within a business day with an answer to the question. A couple of things I think would be helpful are a calendaring system that would allow us to track all of the projects and allow people who are requesting projects see when a project might be done. Also, having a variable form that shows specific fields only when a radio box is select or a specific answer in a drop-down is selected would be great. But overall, Mojo Helpdesk has helped us track our projects more efficiently.

Rating breakdown

Ease of use
Customer support

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