App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Movidesk Logo

Movidesk

Omnichannel customer service and help desk platform

(0)

Movidesk Pricing, Features, Reviews and Alternatives

Movidesk FAQs

Q. What type of pricing plans does Movidesk offer?

Movidesk has the following pricing plans:
Starting from: $99.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Movidesk?

Movidesk has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Movidesk support?

Movidesk supports the following languages:
Portuguese


Q. Does Movidesk support mobile devices?

Movidesk supports the following devices:
Android, iPhone


Q. Does Movidesk offer an API?

Yes, Movidesk has an API available for use.


Q. What other apps does Movidesk integrate with?

Movidesk integrates with the following applications:
Redmine, Jira, WhatsApp, Pipedrive, Meta for Business, Twilio


Q. What level of support does Movidesk offer?

Movidesk offers the following support options:
24/7 (Live rep), Chat, Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk

Movidesk product overview

Price starts from

99

/user

Per month

What is Movidesk?

Movidesk is a cloud-based help desk platform, which enables enterprises to manage the ticketing system and centralize both client and team communications across multiple channels on a unified dashboard. Features include event-based triggers, approval process control, reporting, service catalog, satisfaction surveys, and timekeeping.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Chat
Knowledge Base
FAQs/Forum
Phone Support
Email/Help Desk

Training options

Documentation
Webinars
Videos

Not sure about Movidesk? Compare it with a popular alternative

Starting from

99

/user

Per month

Free plan
Free trial
Pricing range

Starting from

15

/user

Per month

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support
Why am I seeing this?

Movidesk pricing information

Value for money

4.4

/5

5

Starting from

99

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Movidesk features

Functionality

4.4

/5

5

Total features

33

3 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Chat/Messaging
Activity Dashboard
Customizable Branding
Multi-Channel Communication
Reporting & Statistics

Functionality contenders

Movidesk users reviews

Overall Rating

4.8

/5

5

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.4/10
Rating distribution

5

4

3

2

1

4

1

0

0

0

Overall rating contenders

VS
AvatarImg

Vanusa S.

Computer Software, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

With an affordable price, it meets the needs of service management very well.

Reviewed 3 years ago

When we chose Movidesk, it was a great challenge. We went through a 3-month preparation to ensure that the tool change process did not impact our customers, and it was a success. We were able to organize our operation and share the information. After 1 and a half years of use, we are still improving our day to day with the customizations that the tool allows, giving the possibility for the process of continuous improvement, which never stops.

Pros

Movidesk is all interactive, its use is simple and didactic. The possibility of customizing it according to the needs of my team, I would say is the right point for choosing this software. The entire organization has access to the platform and can follow in real time what is happening with each of our customers, this has brought us scale, that is, I don't need to but spend precious time updating, for example, the account manager of which calls your customer has open.

Cons

Integration with (Jira) software used by the internal team is restricted and ends up making tasks that could be automated, manual. As an example, I mention information from Jira, which cannot be shared on Movidesk. Although I have recently seen improvements in the reports, I miss some reports to monitor the actions of agents, focused on management.

AR
AvatarImg

Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Acessos diários e gestão de usuários

Reviewed a year ago

nos ajudou bastante a manter os clientes informados e garantir que os problemas na plataforma fossem devidamente documentados e resolvidos.

Pros

a funcionalidade de chatbot tem ajudado a manter os usuários sempre atualizados sobre as solicitações do portal, sempre alimentamos com manuais e guias.Também usamos bastante as respostas de tickets abertos via email, sempre é bem rapido e eficiente

Cons

a curva de aprendizado para configurar a plataforma é um pouco alta, mas imagino que isso seja comum entre outras ferramentas, mas depois de pouco tempo já tive muita facilidade para implantar coisas novas para os usuários

Showing original review in Portuguese. See translation

EJ
AvatarImg

Emilio Joaquín B.

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Easy attendance control

Reviewed 4 years ago

After the necessary configurations, working with Movidesk has made it possible to handle problems more easily, it has many built-in tools that make it easy.

Pros

It has a very easy to use and understand interface, allows you to quickly consult the necessary information.

Cons

There are a lot of settings and settings to start using the software.

GR
AvatarImg

Gleibson R.

Information Services, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Avaliação

Reviewed a year ago

Tem sido no geral uma experiência positiva, mas com pontos a melhorar.

Pros

Custo-benefício, a plataforma é intuitiva e muito boa para gerenciar comunicação via chat.

Cons

relatórios e gestão de fila e tickets, ainda não possuímos um chat continuo como no zendesk, todo novo contato gera um novo ticket e a pessoa tem que recapitular o que precisa.

Showing original review in Portuguese. See translation

RA
AvatarImg

Renan A.

Information Technology and Services, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Melhor ferramenta de Helpdesk!

Reviewed 3 years ago

Excelente experiência, atendimento e suporte de qualidade. Configurei tudo diretamente com a ajuda do suporte.

Pros

Incrivelmente fácil de usar, fácil de editar e personalizar da forma que atenda a sua necessidade. Automatiza processos, gera estatísticas.

Cons

Algumas melhorias de layout, mas nada que afete a usabilidade.

Showing original review in Portuguese. See translation

Common Movidesk comparisons

Movidesk logo
Zoho Desk logo
MovideskvsZoho Desk

Related categories