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Movidesk

Omnichannel customer service and help desk platform

(1)

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Movidesk Pricing

Pricing overview

Value for money rating

4.4

/5

5

Price starts from

99

/user

Per month

Pricing options
Free plan
Subscription
Free trial

Pricing details

Movidesk offer a 7-day free trial for new users, after which the software is available for $99/month/agent.

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1 reviewer mentioned:

VS
AvatarImg

Vanusa S.

Computer Software, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

With an affordable price, it meets the needs of service management very well.

Reviewed 3 years ago

When we chose Movidesk, it was a great challenge. We went through a 3-month preparation to ensure that the tool change process did not impact our customers, and it was a success. We were able to organize our operation and share the information. After 1 and a half years of use, we are still improving our day to day with the customizations that the tool allows, giving the possibility for the process of continuous improvement, which never stops.

Pros

Movidesk is all interactive, its use is simple and didactic. The possibility of customizing it according to the needs of my team, I would say is the right point for choosing this software. The entire organization has access to the platform and can follow in real time what is happening with each of our customers, this has brought us scale, that is, I don't need to but spend precious time updating, for example, the account manager of which calls your customer has open.

Cons

Integration with (Jira) software used by the internal team is restricted and ends up making tasks that could be automated, manual. As an example, I mention information from Jira, which cannot be shared on Movidesk. Although I have recently seen improvements in the reports, I miss some reports to monitor the actions of agents, focused on management.