MyTalk is an online community builder for businesses of all types to provide support and build relationships with their customers. Businesses can utilize the cloud-based MyTalk platform to raise brand awareness, answer FAQs, build a community, provide support, optimize their SEO, gather feedback, and more. Companies can build a branded online community, linked to their website and social media accounts, with the aim of enhancing the overall customer experience and lowering support costs by encouraging self service.
Businesses can build online communities for their customers with MyTalk and customize the site with their own logo, colors, and layout, in order to provide a self-service portal for support issues, questions, or engagement between customers. Businesses can choose the type of community they wish to build with MyTalk, whether it be in the format of a support centre, classic forum, or social network. The support centre option allows users to browse articles and discussion posts by category, and create their own topics for discussion. Users can access discussions for FAQs and common topics in a classic message board format, or communities can be built around a social media format, with news feeds, profiles pages, popular posts, ‘like’ buttons, and instant messaging.
MyTalk allows businesses to create categories in order to group discussions by topic, and all discussion boards are moderated with automatic anti-spam measures and the ability to block specific users. Support centres and communities built within MyTalk can be linked to company websites and social media pages in order to direct traffic to the website and improve SEO.
MyTalk can also be utilized by school groups, sports teams, and other types of non-profit communities to organize events, enhance communication between members, aid collaboration, and share important documents or information. Each member can create their own personalized profile within the portal and a full history of posts, activities, likes, shares, and more can be viewed on their profile page.
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