Naverisk Features

Naverisk

Remote monitoring & management for managed service providers

4.76/5 (21 reviews)

Naverisk Feature Summary

  • Live chat
  • Screen sharing
  • Remote monitoring
  • Device management
  • Remote control access
  • Open source scripting
  • Workflow & automation
  • Patch management
  • Agreements & billing
  • Invoicing
  • Ticketing & helpdesk

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (137 other apps)
Activity Dashboard (59 other apps)
Automatic Notifications (64 other apps)
CRM Integration (54 other apps)
Chat (137 other apps)
Contact History (55 other apps)
Customizable Branding (58 other apps)
Email Integration (62 other apps)
Instant Messaging (72 other apps)
Knowledge Base (85 other apps)
Monitoring (58 other apps)
Multi-Channel Communication (59 other apps)
Prioritizing (53 other apps)
Real Time Monitoring (48 other apps)
Reporting & Statistics (71 other apps)
Social Media Integration (58 other apps)
Surveys & Feedback (60 other apps)
Third Party Integration (72 other apps)
Ticket Management (50 other apps)
Workflow Management (47 other apps)

Competitor Feature Comparison

Naverisk Feature Reviews

19 reviewers had the following to say about Naverisk's features:

Hendrik van Zyl

This is the most complete RMM I have used right out of the box. Comes with all features enabled!

2018-01-04

Daily alerts and monitoring of our customers facilities as well as a central ticket system.

Pros

Multi tenant console for MSP is a great feature to enable sub resellers and customers.

Cons

SNMP Support is sadly lacking across many versions and this would complete the monitoring ability of this product!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Government Administration company, 51-200 employees)

Great RMM for MSPs

2018-04-30

Easy Remote Monitoring and Management with fantastic backend support and greta Value for money.

Pros

The support & features, value for money. As a MSP you need the backup at the backend for the service that you provide for your customers and Naverisk is doing this. We have worked with several RMM platforms before and, given that there is a learning curve with every single one, Naverisk just stood out in terms of support, features, functionality and value. They always come back with a quality answer. Always got an answer within a very short timeframe and it alwasy was a workable solution. Top notch.

Cons

The interface could be prettier (e.g. tiered, drawers) = more modern.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Allan McClure

Naverisk is our go to product for device management, support is superior compared to other vendors

2018-01-04

Pros

Devices Management, reporting, remote management.

Cons

Would be good to have a mobile application so I can complete time entries from my phone , ipad etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Glynn Williams

Amazing tech support. Those guys are quick and very knowledgeable.

2018-01-17

We use this software everyday to manage and maintain our clients end devices as well as for ticketing.

Pros

No matter who picks up your ticket they can answer your question almost immediately.

Cons

We don't use it at all, we use a third party. My last CON is the built in SNMP capabilities are worthless.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Matt Gaskin

Amazing Product

2018-01-05

This software has helped me to retain and build my customer base. Complete visibility of what is happening at each customer.

Pros

Ease of Use, Value for Money, Support Personal, Functionality, Complete RMM, Patch Management. Completely White Labelable

Cons

Lack of communication when purchased by ECI software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tim Hopkins

Excellent product, we use it daily and moved from Solar Winds very happy

2018-01-30

Pros

Single browser, everything in one dashboard. patch management, all the device info is easy to access, live chat, smnp, history, alerts, it really is a one stop show

Cons

Look and style, it would be nice to see it modernised. this is me being particularly picky. I'd also like to see some improvements in SMNP, it would be better if there was a bigger pool of common devices, such as HP ProCurve switches, routers etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Jacques Calitz

We have used Naverisk from day one, and have never considered anything else. It works great!

2018-01-05

Pros

It's ability for us to easily manage and monitor our customers.

Cons

Not the easiest to use from a mobile phone when required, but other than that I have no cons to report.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Evgeny Sh

Amazing RMM and Service Desk platform. Helps us to manage thousands of customers with ease.

2018-01-16

Naverisk gives us more control, flexibility and functionality for the adequate price.

Pros

I'm glad that we can provide a feedback, submit feature requests and help develop the system in the way that technicians need.

Cons

Support responsiveness and ticketing system could be better, but looking back for a year and a half I can see how quickly Naverisk is developing and I'm sure they would gather all the feedback and fix those issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sri Pinnaka

Value for the money. Personalized Customer Service.

2018-01-04

Automating management of distributed client devices.

Pros

It's the balance between the number of features vs ease of use. Not bloated like some of the competition. Speed of Agent Deployment, Remote Control and Accepts the wide variety of general scripts.

Cons

User Interface could be better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ben Lyons

Awesome

2018-01-05

The ability to manage all our clients machines and monitor usage centrally.

Pros

The constant updates and bolt on's of new modules that allow for more and more control of systems monitored. The support of the software is top notch, their team is amazing.

Cons

The granularity of reporting could be improved a bit, without the need of having someone on my end to do database pulls.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jon Burford

Easy to implement and get started, a good group of tools, and documentation included. Good AiO.

2018-01-08

we were able to get up and going quickly and when we give customers access they are able to navigate the software without a huge amount of technical knowledge or a big learning curve.

Pros

simple, easy, straight forward, a nice collection of basic features all in a single interface that is easy to get up and going quickly.

Cons

all the basic features are there, but new feature development is slow. integration with other platforms and technologies is also lacking.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Steven Church

Great product - great potential if you take advantage of it

2018-01-09

Pros

great reporting once you get the hang of what its reporting.

Cons

Missing the ability to limit alerting on ticket types.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Lee Wright

Very useful monitoring which works proactively to help resolve issues

2018-01-05

Pros

And can easily add your own monitoring. Lots of templates and monitoring out of the box

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Nick Giardina

Product is extremely easy to use. Dashboard is not overly complicated like other products we tested

2018-01-15

Also provides instant information on any server or desktop.

Pros

Easy interface. Constant alerts.

Cons

Waiting for a central method to save client network details and a simple method to a centralize passwords and stay secure. Hopefully they'll add this to the product soon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Alex Bailey

Having tried a few other RMMs over the years, we are now in our 5th year as a very happy customer

2018-01-05

We are able to manage a lot more customers' systems with a small team than we could before.

Pros

One of the biggest likes is the speed of response when we send script packs to multiple devices and also the huge range of monitoring alerts we can create.

Cons

The remote control features have always felt a bit clunky with a heavy reliance on Java to open VNC or RDP channels. This has been improved quite a bit lately with the introduction of Splashtop but I still feel it could see a bit more polish for a seamless experience

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Scott Sheridan

Naverisk RMM has transformed our Business

2018-01-04

Increased Revenue Decreased time to resolve issues

Pros

Utilizing the Naverisk RMM to proactively monitor our clients system and create custom profiles for vertical and LOB applications we are now able to keep our clients up-time maximized and time to resolution for issues to a minimum.

Cons

The road map for future releases has been somewhat unclear in the past however now that it has been bought back by the original developers we have seen better communications.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Roy Quickel

Capturing!

2018-01-12

Pros

The company and team that supports it, as well as the functionalities. The interface was easy to navigate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jonathan Agosta G'Meiner

Naverisk takes care of the "Managed" in MSP

2018-01-12

Pros

Customization: The ability to automate (script packs, automation rules, scheduler triggers) and tailor (custom roles) the solution to meet exactly the needs of each client. The emphasis on functionality. The large range of features (Patching, SNMP, Scheduler) that help make this tool indispensable to our organization.

Cons

The monthly billing is still a manual process (instead of being automated based on agent use).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Dan W.

Whenever I have a question or need something, they have always been there and resolve the problem.

2018-01-12

Pros

Once you are used to it, it is very easy to use.

Cons

Used to have an issue with agents dropping but does not happen as often anymore. We also like that splashtop is now integrated and included.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more