HaloPSA brings everything an MSP needs into one location. ( 4.79/ 5 14 reviews) 192 Alternatives to HaloPSA
Explore a recommended list of HaloPSA alternatives for your business in 2020. Compare alternatives to HaloPSA side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
The next generation of professional services automation.
What users mention about HarmonyPSA See all reviews The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information. We trialled Harmony and a competitor after doing lots of research into products that would best suit our needs. We chose Harmony as it felt like the best fit for our needs and ticked a lot of boxes. It is a pleasure to work with the team at Harmony who provide excellent support and are always open to discuss additional features so the product is getting better every day.
Ultimate All-In-One RMM Tool Suite for MSPs and IT Pros
What users mention about Atera See all reviews Ve used all of the major RMM tools and this is the best value for what I do. The support has been very good and they reach out to offer help regularly. Used Atera for a free trial, as I liked the idea of not having to pay per endpoint. The software a was nice and clean, but very minimal in terms of advanced features and integrations. Hopefully the ticketing and reports will improve and we can start using them. For us, the parts we use are worth the price, but hopefully we can implement the other features.
A PSA Tool Designed To Run Your As-a-Service Business
What users mention about ConnectWise Manage See all reviews Great organization of information including client information, tickets, and if needed documentation. Highly recommend as it's a great solution for an MSP of any size. I love connectwise for IT helpdesk because there are so many ways to interact with the software. It provides the ability to look up customers fast, start tickets fast and resolve them quickly. What I mainly love about this product is it really helps me delivering more consistent service to my beloved clients.
Remote monitoring & management platform
Remote monitoring & management for managed service providers
What users mention about Naverisk See all reviews Ability to remote in to a system using different methods provides robust redundancy and hope for the great outcome. With a great Antivirus that Naverisk is partnered to we can be sure that our customers's critical systems are secure and stable. The Support team, they are all great, very helpful and knowledgeable. The roadmap / frequent upgrades are god.
Business management solution for IT departments & MSPs
What users mention about Kaseya BMS See all reviews Billing is a terrible, horrible, no good feature. You have to approve billing items, then create invoices, then go into each invoice and choose an invoice "template", then send them out to clients. Good, for smaller 1-5 man operations it is recommended as it is simpler to configure and thus being less time consuming overall. I love that the software does everything in one screen related to my ticket tracking system. I also like the quickbooks integration.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000. Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions. The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.
Automation software for all Professional Service Businesses
What users mention about Accelo See all reviews The Idea of Task Board is really nice and this is a very good tool for monitoring tasks and keep them in mind. Mentioning about their blog is good for creating loyalty. We have a lot of different tools and this interrogates with most of them. For those that doesn't the API has been a fantastic solution to get our processes working. Love the product as it allows to manage customers, projects, contracts, finances and time management in the same application. Great list of features in each of this areas to manage them.
Professional Services ERP
Field service management solution for small to midsize firms
AI-powered optimization software for Amazon ads
The World's Most Intuitive PSA Solution
Professional service automation tool built on Google G Suite
What users mention about VOGSY See all reviews Beautiful graphs and management dashboards. FUN to use, feels like social media. Excellent User Experience. The Boards with all my KPI's are very easy an effective to use. Seamless integration with G-Suite/Google-apps. Great service from supportteam.
The Leading Cloud Professional Services Automation Solution
What users mention about NetSuite OpenAir See all reviews Overall, we have been pleased with the performance and functionality, as well as the support response when needed has been great. NetSuite OpenAir is an excellent solution that combines a comprehensive approach with convenience. Lack of integration to the project financials. We struggled with integrating the contract data into the project so we could track profitability real time.
Draft,review & sign professional documents every single time
Time tracking, task management, & project management.
What users mention about Intervals See all reviews Intervals introduces new features every quarter or so one of the latest is adding files through drag and drop. The lack of drag and drop used to be the biggest con for me, since I upload files often. Nice API, you can take all your data and do whatever you want with it. The request management system is pretty good. We have integrated it via its API with our in-house issue tracking software: the integration was a little awkward but once set-up hasn't given us any problems.
All-in-one business management software.
What users mention about Scoro See all reviews Great implementation process and support. We’re pleased with the chosen solution and continuous tool improvement process. The software itself allows many functions and settings to be activated by user. Great platform and superb service, if you need support from Scoro team. I have been using Scoro software now about one year and im totally fan with it. Scoro makes my everyday life very easy and helps me to make profit for company.
Workflow & business process organization and control
What users mention about Metatask See all reviews I hope that they are successful with Metatask and when they decide to charge for it, I hope that it will be reasonably priced. Clean interface, intuitive, lots of functionality, affordable - and some good zapier integrations that let you schedule tasks. Customer Service Team is amazing and I am really happy with their fast response.
A full-suite alternative to point project mgmt solutions
What users mention about Forecast See all reviews Powerful reporting - easy to see where projects are over/under spending. Fantastic UX with many control points throughout the software. Filters on project pages to see only your tasks, or only certain tasks filtered by tags is neat. Nice integrations and full REST API is a nice addition. It is an enjoyable experience, it made some company processes very easy and unbureaucratic, we have much more visibility of the projects and it unified some tasks that were made separately.
Intelligent Professional Services Automation
What users mention about Kimble PSA See all reviews Our Customer Success Managers have been amazing, responsive, and the team is always willing to help us implement additional functionality. Being based on the Salesforce platform, the integration facilities are excellent and the ability to customise the application are also very good. The support team are also very good. We are now fully reliant on Kimble as our core system and very happy that it supports our business extremely well.
Professional Services Automation Software
Cloud-based project & portfolio management software
What users mention about KeyedIn Projects See all reviews Keyedin is loaded with more than enough features to be a great enterprise project management solution yet the customer support will more than exceed your expectations. They do a great job over there. The GUI is outdated, but with the release of the new version 6 release, we are excited that the product is moving from strength to strength. It is a great overall PM and Professional Services solution at a competitive price. Some functionality needs some improvement but overall we are satisfied.
PSA software fuels your projects from bid to bill to loyalty
What users mention about Upland PSA See all reviews The reports are not user readable out of the box and have to be exported to Excel for further data manipulation which is a pain and should not be necessary. The benefits of having knowledgeable personnel is a valuable asset to any organization. There are so many more modern companies that can accomplish the things that your company needs to get done and give you better customer service.
Expense management for ERP & accounting systems
What users mention about Nexonia Expenses See all reviews Love that there is a mobile app as our employees are in the field a lot so it helps them remember what to track. The receipt picture function is great too. I like Nexonia because it is pretty user friendly. I haven't had to use customer service yet so I'm not certain how good that would be. It is cloud-based and therefore perfect for mobile management of staff expenses in my organization.I love the approval workflow , and how Nexonia integrates seamlessly with our inhouse ERP tools.
Enterprise Project Management Solution
What users mention about Clarizen See all reviews Ability to use for multiple solutions in addition to Agile Project Management. Ve been in the business for over 30 years and Clarizen Customer Care in the best I've experienced in a very long time. The vendor is very nice to deal with from a sales perspective, as well as with training. We are very pleased with Clarizen and will continue to use it after our initial subscription is up. We have used Clarizen for years and recommend it to all our clients. We are always asked for solutions that integrate with Salesforce.com and now we have a solution we can refer with confidence.
Project Management, Resource Planning, & PSA software
What users mention about Mavenlink See all reviews My overall impression is that it was a very good tool. My company only used it for timekeeping pretty much at the time, and was just beginning to understand the usefulness of this software. Our team is so happy to have made the switch to Mavenlink. The sales and support team have been outstanding. Our client success manager Jacquie Smith always makes sure the Weejee team have a great experience. The customer service is great and very responsive.
Time, billing, expense, and project management software
What users mention about BigTime See all reviews I look forward to continuing to work with representative with helping me grow my knowledge of the software and utilize all of the great functions Bigtime has to offer. Thank you representative. I love that Big Time has the capability of integrating a variety of content that can help us organize systems and better perform. My overall experience with BigTime has been great, the software is easy to use and navigate, and the customer support has been fast and helpful in answering any questions I have had.
All-in-one, client-focused project management for teams.
What users mention about Avaza See all reviews The easy to use interface, which translates to mobile super easily. Really happy with a couple of features I cannot find elsewhere, which helps our companies efficiency and flow. With Avaza I have better control over the timeline and status of my projects. I love the invoicing and ability to send out the invoices and communications directly from the app. Avaza allows me to keep all my clients and their individual projects in one place without sorting through a maze of emails (or worse - missing an email).
An online work execution platform for any size organization.
What users mention about Smartsheet See all reviews We are able to increase our work agility during our software implementation projects while using this excellent software. Great integrations with other systems. I love how easy it is to use, how visually attractive it is to the eye. Our Plant Manager wants to make things easier for everyone to see how well we are doing overall, this would help. I have used Smartsheet for 8 years and have been pleased with the way it has improved and developed, and when new useful features come out users are well informed.
Web-based applicant tracking & PSA software
What users mention about Conrep See all reviews This software has compatibility issue, which I hate about it the most. All I need to do is input the data and this software does most of the work for me. I can run reports with ease knowing that I’m in good hands. And I am using for more than 4 years now and their support persons were extremely polite and helpful.
Project management and collaboration tools
What users mention about Easy Projects See all reviews It greatly improves our ability to see the health of every project on the floor from any office. EP's commitment to helping and listening to their customers has also been a great asset. We were satisfied and up untill now are happy to have such an easy in-use and simple tool. Special thanks to a Support Team that is promptly reacting to any of our requests. Easy Projects is so incredibly easy to use and the company really loves feedback on how to improve. That is something I can appreciate as my company strives for continuous improvement.
The World’s Leading, Most Deployed Cloud ERP Solution
What users mention about NetSuite See all reviews We were fortunate enough to use a trained consultant to do the implementation and now we have a fantastic solution even through getting there was not smooth sailing. While this is not about the software, Oracle has been hiking up prices for the past few years, to the point that it's gotten costly. It might be a relevant barrier for smaller companies. Overall its good as in it does what it needs to do, and then some. It's useful but feel at times we are only touching the capabilities of this software other then really utilizing it.
Cloud based team scheduling software
What users mention about Resource Guru See all reviews I liked how quick and easy this software was to use, as I'm not that good with technology I was amazed at how simple it is. Have really loved using this software. It's been user friendly, informative, detailed and is a great platform to organise and structure work within out agency. Although there is room for improvement, I think in the last year it has improved greatly and am excited to see what features are to come in the future.
Manage your projects from start to finish with Wrike
What users mention about Wrike See all reviews The Gantt chart is amazing and very handy as a project management tool and good for scheduling. It has a Customized automated workflows, and also can be integrated with so many popular Apps. Then they deactivated our account with no warning, and when I asked they said "it's written on the invoice. I supposedly had access to a CSM, but they never called. We want to stress that we love and recommend Wrike mostly for its ability to combine what we see as available features from other applications under one umbrella.
Project and work management for teams of all sizes.
What users mention about Asana See all reviews Using the free version currently and the free version is good enough for my management. I like the user interface, its very colourful and very easy to understand and navigate even for non-IT user. I did not use Asana to it's potential due to lack of branding and it not being top of mind as compared to some of its competitors. The tool is dull and makes a project look boring. It is a super customizable platform to assign tasks and track them so that all team members have a good workload. The online support is also very helpful.
Project Management Made Easy
What users mention about monday.com See all reviews The managers are able to have a high-level view of how progress is going, while the team can see the daily details of each and every task. The layout is fun, colorful, and most importantly clean. The feature that I liked the most and is the most impactful is the ability to integrate with other software applications to bring in data to Monday.com. It creates a seamless integration. Monday.com is a great tool in my experience for smaller teams who need a robust solution to help with project alignment and goal setting.
IT Systems Management Software for Internal IT and MSPs
What users mention about Kaseya VSA See all reviews All in all it's a pleasure to work with if things don't break, which is not too often compared to other software products. And what would be the fun if it never went kaput. The problem with the quantity of features is that documentation is a mess and the UI is difficult to navigate. The organization is too basic to support so many features. The interface is currently awful. Flash is not a technology that should be used in a modern product and the interface frequently fails to update accurately when using filters.
A complete IT service management (ITSM) tool for business
What users mention about Freshservice See all reviews I feel bad even complaining about it because it's so simple to use but I feel as if the interface could use an update. I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them. For a company or for freshers who are not familiar with ITIL process its a good way to address that. For the Price its one of the best products out there.
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
What users mention about Vision Helpdesk See all reviews Thank you Vision Helpdesk team for the great product and outstanding customer support experience. After piloting over 8 of the most reputable help desk providers we settled with Vision. They provide all the functionality of the larger Help Desk providers at an affordable cost. Vision helpdesk is a great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing.
BOSS Solutions a FrontRunner in Help Desk Software
What users mention about BOSS Solutions Suite See all reviews A wonderful support staff and wonderful team to work with to get the most out of this product. Everyone was all great to work with and very accommodating to our requests. We have an excellent product at a very competitive price. BOSS Solutions has proven an extremely stable and feature rich product. Having used both Kaseya and Labtech as comparisons I have been quite pleased with BOSS.
Decision tree driven Interactive guides for customer service
What users mention about Yonyx See all reviews It is easy to use and made our whole company more successful. It is also easy to change- the administrator can edit at any time quickly which is great for a growing and changing company. Yonyx has been very useful in increasing productivity and quality in an IT solutions environment. Yonyx is relatively simple from a user perspective. I like that it is easy to navigate and gives you the ability to create different pathways for your script.
Helpdesk, customer support software
What users mention about HappyFox See all reviews We find that clients are much more likely to submit a ticket for a problem rather than post-it notes on your door or stopping you in the hall with a problem. Great response from the sales team. Beyond that, it has not been a great experience. It tracks customer support tickets very well. It can automatically filter for certain content and then place the ticket into the appropriate category or assign them to the appropriate support person.
IT Service Desk & Asset Management Software
What users mention about SolarWinds Service Desk See all reviews We will gain a higher level of respect from our customer base after we show how we can keep up with their requests in a more timely manner. We will have better records for our IT HW. While it was a great out-of-the-box solution, it didn't offer the unique scalability we needed and the customer service wasn't helpful in growing the product with our needs. I like that, out-of-the-box, Samanage offers great core functionality with a stable product that ties neatly into a beautiful UI for the end users. What users mention about InvGate Service Desk See all reviews I love the fact that it is very easy and simple to set up. And I also like that it also has a support system for users. Product is easy to understand and looks great – mobile view is best in class. Currently we are working to relaunch our help desk, because after the good reception of the clients we saw the need to adjust several additional options of the product.
Help desk and ticketing solution for customer service
Customer Service & Field Service Management Solutions
What users mention about Salesforce Service Cloud See all reviews Benefits are great had video chatting and a small rectangle to show the calls coming in and out. Sometimes worked sucked and hope salesforce to crash so i wouldnt have to work lol. I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in. It’s super easy to use and understand. Yo i love the Chatter feature because you can reach out to and keep anyone in the loop with any issues or important matters.
Powerful Service Desk and Simple to Use, Modular ITSM Tool
What users mention about SysAid See all reviews Our company is satisfied with the tool, the use of it is not exclusive to IT, departments such as maintenance, marketing and finance have joined the use of this great tool. The few times we have had any issues with the software in all the years the support has been very responsive. Reliable, reasonably priced and excellent customer service. The quality of the software is really great. More documentation and tutorial so easy to use, very user friendly.
Cloud-based Help Desk & Customer Support Platform
What users mention about Zendesk See all reviews Overall, my experience has been good. It's a popular platform for a reason as it contains popular features such as reporting and analytics, easy transfers, and visitor history. The variety of add-ons is big. I love how you can categorize all the tickets and have the ability to have chat in the same window as email tickets. I like how the phone is built into the suite, updates to tickets is a nice feature as well. Integration with Stella is good too.
Simple service desk built on Jira
What users mention about Jira Service Desk See all reviews When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project. It has an awesome and simple workflow and helps with keeping things organized and tracked. Everyone in the company picked it up pretty easily and my team of IT supports are enjoying it as well. The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Cybersecurity management tool with custom alert thresholds
What users mention about Continuum Fortify See all reviews Continuity in conjunction with the Continuum NOC is a fantastic solution that keeps the customer protected and our staff utilization low. The interface is very user friendly and has a ton of awesome features. The customer Management portal is great. Gets great alerts when the customer's hardware has issues.
The Easiest-to-Use Unified Endpoint Management Platform
What users mention about NinjaRMM See all reviews I have been able to focus on bigger task without having to worry about patching and network connectivity loss. To get notified immediately when a server is off-line is exactly what I need. The reports are great, the integrations are super easy and the website itself is easy to understand. Other RMMs need a team of onboarders to show you how to use it over a period of a month. Easy to use, tons of features, great cost, great implementation team, great support, and wonderful community.
ITIL Certified IT Service and Asset Management Solution
Service desk software with self-service web portal support
Modular ITSM and ITAM solution based on ITIL principles
What users mention about Canfigure See all reviews The users expressed their fondness of Supatools over other Asset Management tools, because of its ease of use and functionalities. The support has been fantastic in responsiveness and answering questions about how to make the application fit our business. Chris has been more than supportive and quick to respond, which I appreciate.
Service desk & IT service management
What users mention about Serviceaide See all reviews The service feedback is awful. We can't embed the question, we can't personalize our forms, even the service feedback e-mail is bad. We are very pleased with the overall product capability, ease of use, and feature rich environment. Simple and effective product, great value for the business with easy adaptation and good additives.
Cloud based solution to track & control IT services
What users mention about ChangeGear Service Desk See all reviews If you meet them at a conference, they are pleasant to work with on your issues and always open to suggestions. It's nice to know that there is a good team behind the product. We ran into so many operational flaws and deficiencies that we finally had to drop ChangeGear after only one year of use. It is frustrating and I do not recommend this software. The following error occurs when we open any ticket or click any ticket: ChangeGear has detected the following error.
Alerting and on-call management for always-on services
What users mention about Opsgenie See all reviews Great price compared to similar software, feature set is pretty decent, interfaces are nice and detailed activity log is super nice. The economics of the platform fit our needs better than the alternatives. I like the ability to easily spread the responsibility of support across the team. I like the user-friendly interface and how easy it is to integrate with other applications. The search functionality in the Alerts section is super flexible and easy to use.
Ticketing, powered by your Slack conversations
Unified project management & help desk software
Award winning IT Asset Mgmt and Service Mgmt platform
What users mention about Alloy Navigator See all reviews The ease of use, ability to customize the software to our needs and the fantastic support we receive. I really like the variety of modules, and the tech support available to help out. I also like the ease of use for my technicians. The backend of Alloy is very confusing. Trying to change simple things can be extremely difficult since there is no search functionality and no documentation online.
Flexible Software. Focused Service.
What users mention about Vivantio See all reviews For a small business this is not much of a problem but in the big leagues being unable to measure performance against SLA is the same as failing SLA. It also is a great tool for workflow and asset management. We have been able to assign incident tickets effortlessly to other members of the team. Vivantio is easy to modify which makes it easy to give a better quality environment and ensure good adoption rates from your users. The customer portal we set up has been very well received.
Help desk & service management
What users mention about TOPdesk See all reviews TOPdesk is a quality solution, supported by quality people and at a very affordable price. This has been a great innovation and development. Great customer support, which is really important. Great, all the staff at TOPdesk were helpful and keen to ensure we achieved our goals.
Remote support for helpdesks, call centers and organizations
What users mention about LogMeIn Rescue See all reviews There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs. This program is very easy for our staff to use, and very easy for the customer to initiate a support session. The ability to transfer client sessions between Tech Support reps is great. Mobile support is amazing as I love being able to remote into my home computer from my phone.
Remote Support Software That Always Works
What users mention about FixMe.IT See all reviews The software does not work with mac computers many of my customer have Macs so this creates a problem. Getting customers to the download page is super easy, installation is fast and very user friendly. The UnAttended Installation allows you to remote in at will to help users with the greatest of ease. Having the capability to use unattended access has been terrific. I also like the easy to use user interface for my customers.
Live Chat Software and Virtual agent for SMBs
What users mention about HelpOnClick Live Chat Software See all reviews As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers. I really appreciate this tool and even more when I see that customers love it too. Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there.
Ticket management for customer service and support teams
What users mention about ngDesk See all reviews Most of the problems are open for months. The system is down very often and the end customers are complaining all the time. I don't know how can anyone have a good experience with ngDesk. They are not able to provide a stable and robust product. It's completely free which is amazing and the website says it continues to be free.
AI-based customer service management solution
Call center software for outbound sales & BPO teams
Customer service platform for asynchronous messaging
What users mention about Sparkcentral See all reviews I like that it is easy to use, useful when helping customers and there are a lot of good features on it. Help us to understand why we should use Social Media. The functionnalities are very great and new are coming. Very easy to user, good & fast support, nice reporting features.
The only unified customer support solution.
What users mention about Wix Answers See all reviews The price is also very good. We really recommend this service to all companies that want a very good help center with great reliability. I love using this site because the features are amazing. I can create an amazing website in hours without having any issues. You can embed it on your website and app. It has a great search engine and good quality reports.
Gladly is a Cloud-based customer service platform
Cloud Based Ticket Management & Help Desk Software
What users mention about Cayzu See all reviews I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support. I did not understand what is it, at that moment, but decided to learn because i am always interesting in effectiveness improvement for my business. Cayzu is an ease to use and extremely important application for your business. You can make a wonderful support of your customers.
Self-service support & customer education platform
What users mention about elevio See all reviews I love how Elevio lets you source your help documentation from all the help desk solutions available, so you don't need to re-write everything. The only problem I've had with it is not being able to customize some features but that's on me. I'm a total noob. For what it sets out to do, elevio does it fairly well. However, as our business needs get more complex we're worried that the functionality of elevio will not be sufficient to keep up.
Ticketing software for effortless customer support
What users mention about HelpDesk See all reviews The spam filter is also quite annoying, while it does block a lot of spam emails, we've missed quite a few non-spam tickets, resulting in upset clients. The software is very easy for my agents to understand and it is great that they can access it online anywhere. We're able to manage tickets in a clean and visually minimal environment and get information without needing to execute multiple clicks. Definitely recommend this solution for teams of all sizes.
Collaborative remote access solution
What users mention about SolarWinds Take Control See all reviews Take Control is a very nice value add for that package and a pretty nice remote management tool in of itself. Overall, I am happy with the product, but I would prefer to not need to buy additional services to compliment what is integrated with N-Central. When ending a session the remote computer is locked and this can be annoying. Maybe there's a setting to stop this but its not obvious and should really be optional not default.
Cloud-based customer service solution for firms of all sizes
What users mention about HubSpot Service Hub See all reviews There is room for improvement but the Hubspot staff always listen to my feedback. On the occasions when I have needed help they have been immensely helpful and attentive. It's taken a while to learn the idiosyncrasies of the platform and get it into workable, flexible solution for multiple clients but its very good and the experience has been positive. Overall the service hub has been a fantastic tool. We have been able to capture and manage customer expectations immediately and effectively thanks to the Surveys specifically.
Help desk and live chat solution for customer service
What users mention about LiveHelpNow See all reviews Allows our customers easy access for help with issues that need to be resolved immediately. Love that customers can get on and just get help whenever. Very happy with this and would recommend others to consider it if they need a good chat program at a reasonable price. The ability to engage with potential customers who did not want to talk to our call center. This helps increase conversions and build more awareness of our brand.
Email management software and shared inbox for teams
What users mention about Front See all reviews Easy to use, scalable to any size company and has a fantastic phone app. Customer support is good and it was easy to install and set up the software. This is just a feature request rather than a complaint, but I can have all the conversations in an email opened by default instead of the collapsed view. Previously, we attempted to use Gmail to accomplish this, but Front does a great job of managing the workflow of sharing one email and collaborating effectively.
Artificial Intelligence-based knowledge management solution
The Customer Friendship Platform
What users mention about Dixa See all reviews They are great at working with you to make it a great experience. If you are a traditional contact center I would recommend giving them a shot. The quality of the calls are fantastic, 98% of the calls going without interruptions and with good sound quality. No major issues or items that I would dislike. Maybe the lack of text to speech options to create recordings and prompts.
Mobile optimized cloud call center with multichannel routing
What users mention about Genesys Cloud See all reviews It had great call tracking, out of all the phone systems I have used they have the best admin benefits to QA calls. Genesys is a great company that cares about the opinions of their customers. Prone to outages and glitches, though admittedly some of these could be due to network errors within the company.
All-in-one technical & customer support ticketing system
What users mention about Supportbench See all reviews Amazing, I'd highly recommend it if you want a quick turnaround and solid immediate results. Amazing tool - all in one but also specialized. Super easy to use, MUCH better performance. The best part of Supportbench is the help I have received from representative at Supportbench.
Sales and marketing CRM for growing businesses
What users mention about Agile CRM See all reviews It has a good & clear interface and user friendly. It has a very widespread marketing automation solution that allows you to mind map your workflow. I really like how this tool has a good very plan for small businesses like mines. You get basic crm features like sales management and some email marketing automation. Some services hard to navigate, trying to work out the Auto part was a bit tricky. Also the additional cost to loose agile from my emails was a bit annoying.
Remote meeting platform for resolving customers' queries
What users mention about ConnectWise Control See all reviews In my nearly forty years in IT, remote management software in the form of ConnectWise has been a miracle. Thank you, and keep your own tech support folks happy, they are worth it. We just switched to another system and we marvel at how easy ANY other RMM out there is compared to ConnectWise. We are all so happy to no longer have to work with this product. They are continuously looking at ways to improve this product and have been a long time fan of the ability to host yourself OR use a hosted solution.
Cloud Contact Center Software
What users mention about NICE inContact See all reviews I like the fact that this dialer integrates well with Salesforce, we make high volume of calls and inContact does its job well, when it does not they have a good customer service with good follow up. Easy to use, great functionality, accessible with screen reading software which is a major plus for our staff. There's great customization of IVR and messaging. Constant email outage notifications for products I dont have, and then when our system DOES fail (inevitably), the e-mail comes 20 minutes after the outage. What users mention about Salesforce Essentials See all reviews I dislike the lack of WYSIWYG editor. Formatting is limited, but more importantly, it is a pain to apply much of it. Efficient, easy to use and implement, they offer great customer service, and have done a fabulous job of implementing feedback. It is the ideal start-up customer service & social media solution. They are the best cost for what they provide. I like that it's owned and integrated with Salesforce.
Web-based help desk designed for better customer experience
What users mention about Help Scout See all reviews Besides some of the android app glitches that are more annoying than crisis creating I am still hard pressed to find many cons about using HS this past 2 years. The team behind Help Scout does a terrific job of supporting us, they have been extremely responsive, down to earth, and accurate in their replies. Due to the automated change of tickets after leaving notes or replying on some of them, I ended up replying or closing the wrong ones, and in a delicate work, this was frustrating.
Premium Customer Service Software for Live Chat & Help Desk
What users mention about LiveChat See all reviews This software is very nice to have to talk to clients on the computer through chat. It is nice that you can save your chats so you have record of it. It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres. I like being easily accessible and vice versa -- I like when I need help with something and our catering program has live chat to help us right then.
Online helpdesk system and customer service software
What users mention about Freshdesk See all reviews We didnt have any negative experience with the software on web platform but mobile app notifications are terrible and it doesn't get delivered instantly. Also the support was excellent, I needed some assistance and I worked with the same person through the whole process, which was great. She followed up with me until my problem was resolved. My overall experience has been outstanding. Freshdesk provides quick, efficient,solutions so I can keep my customers happy which in turn keeps me happy.
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews Honestly it's a great Zendesk alternative. LiveAgent was not only a perfect fit for managing our support related issues but it's also a great solution for engaging in sales prospecting. I want to highlight the Quality of LiveAgent Support, it is Excellent, very fast in response and they are really concerned to help and provide great service. The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.
Apple device management solution for Apple IT teams
Remote monitoring and management solution for MSPs
Help desk & billing software for IT service businesses
Backup and Disaster Recovery for MSPs
SOC 2-compliant IT documentation management platform
What users mention about IT Glue See all reviews Overall It is a great option for MSP's that I highly recommend. It is good for users in other departments aswell to keep track of important documentation. Great solution to keep track of every bit of information about a client. Everything has a place and provides a password generator to help make it easy to secure logins and passwords. The documentation system is great and the ability to download all the information you need is very helpful. It's also very secure and has a good innovation team behind it.
Auvik gives IT teams complete network visibility & control.
What users mention about Auvik See all reviews The GUI is great, and I really appreciate all the errors and misconfigurations Auvik can detect on first deployment. Setup is simple, and the live chat with support has been outstanding. In the past, we as an MSP would try to offer Managed Network but it was too costly for us to do so or we missed a lot of things due to time and human errors. Dives pretty deep and can do some amazing monitoring and scanning into networks. Definitely can help with looking into networks for basics and the intricacies for almost everything you're looking for.
Cloud-based HIPAA compliance solution
What users mention about The Guard See all reviews I now have a better understanding of HIPAA as well as my staff and have the confidence I have been looking for. What I like most about this software was the ease of use and how fast we were able to implement this program into our medical practice. Our consultant was a wealth of knowledge, and no question I asked was ever too dumb. Thanks for helping us out.
Cloud-based IT operations management suite
What users mention about Syxsense See all reviews Their customer service was also excellent. They were very quick to respond, always available to help, and good people all around. We are very impressed and happy with the solution. We originally were looking for just a patching solution, but we also got a software deployment tool that works great. The web console can be a disjointed at times. Every now and then the page doesn't refresh properly and I am forced to go back and repeat the same process over again.
Turning Sight Into Vistion
What users mention about LogicMonitor See all reviews It has been my greatest pleasure to consistently underutilized and not take advantage of the vast configuration and customization options that this software brings to the table. It has made training new techs a breeze due to documentation and ease of use. They are responsive to requests and open to help you help them build the product. The LogicMonitor support team is also excellent and easy to reach. This is a great group of folks.
Remote Network Monitoring & Management in an IoT World.
What users mention about Domotz Pro See all reviews We love the various features Domotz offers. The ability to monitor all of the devices on our smart home systems with ease and received notifications as soon as a issue is found. Maybe my favorite feature is how it discovers all the devices on the network and does an amazing job of identifying them. Also the remote device connection feature is worth its weight in gold. The best feature for us has not been the monitoring (which is great) but has been the network speed test that get run.