NetHelpDesk Features List

NetHelpDesk Reviews

NetHelpDesk

ITIL aligned help desk software with built-in CRM

4.36/5 (11 reviews)
699

NetHelpDesk Feature Summary

  • Ad hoc reports
  • API
  • Asset lifecycle management
  • Billing & invoicing
  • Sync calendar with Exchange, Office365 or Google calendar
  • Built-in CRM tools
  • Customer contract management
  • One click data migration feature
  • Emailing option
  • Self-service portal for agents
  • Help desk management
  • Problem management
  • Real time reporting
  • Create sales orders from tickets
  • Survey generation & distribution
  • Third party integration
  • Ticket management
  • Manage time spent on requests
  • Sales leads tracking
  • Workflow management

Customer Service & Support Feature Comparison

Most popular features of all Customer Service & Support apps

API (128 other apps)
Activity Dashboard (51 other apps)
Automatic Notifications (58 other apps)
CRM Integration (47 other apps)
Chat (126 other apps)
Contact History (48 other apps)
Customizable Branding (52 other apps)
Customizable Templates (43 other apps)
Email Integration (54 other apps)
Instant Messaging (63 other apps)
Knowledge Base (77 other apps)
Monitoring (52 other apps)
Multi-Channel Communication (53 other apps)
Prioritizing (51 other apps)
Reporting & Statistics (67 other apps)
Social Media Integration (52 other apps)
Surveys & Feedback (57 other apps)
Third Party Integration (56 other apps)
Ticket Management (48 other apps)
Trouble Ticketing (43 other apps)

Competitor Feature Comparison

API
Accounting Integration
Active Directory Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Approval Process Control
Asset Lifecycle Management
Automated Scheduling
Billing & Invoicing
CRM Integration
Calendar Management
Calendar Sync with Google
Call Recording
Call Scripting
Call Tracking
Change Management
Chat
Client Portal
Contact History
Contract Drafting
Contract Management
Contractor Management
Currency Conversion
Custom Fields
Customer Accounts
Customer Database
Customer Service Analytics
Customizable Billing
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Alerts
Email Distribution
Email Integration
Email Notifications
Employee Portal
Employee Self Service
Equipment Tracking
Escalation Management
Feedback Collection
Filtered Views
Fixed Asset Management
Help Desk Management
Incident Management
Instant Messaging
Invoice Management
Knowledge Base
Mobile Integration
Multi-Channel Communication
Multi-Department / Project
Multi-Location
Performance Reports
Permission Management
Prioritizing
Problem Management
Productivity Reporting
Purchase Order Management
Queue Manager
Quote Management
Ratings & Reviews
Real Time Analytics
Real Time Reporting
Recurring Billing
Reporting & Statistics
Role-Based Permissions
Room Booking
Sales Orders
Search Functionality
Service Level Management
Support Ticket Tracking
Surveys & Feedback
Team Calendars
Third Party Integration
Ticket Management
Time & Expense Tracking
Timesheets
Tracking Features
Trouble Ticketing
Workflow Management
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API
Accounting Integration
Active Directory Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Approval Process Control
Asset Lifecycle Management
Automated Scheduling
Billing & Invoicing
CRM Integration
Calendar Management
Calendar Sync with Google
Call Recording
Call Scripting
Call Tracking
Change Management
Chat
Client Portal
Contact History
Contract Drafting
Contract Management
Contractor Management
Currency Conversion
Custom Fields
Customer Accounts
Customer Database
Customer Service Analytics
Customizable Billing
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Alerts
Email Distribution
Email Integration
Email Notifications
Employee Portal
Employee Self Service
Equipment Tracking
Escalation Management
Feedback Collection
Filtered Views
Fixed Asset Management
Help Desk Management
Incident Management
Instant Messaging
Invoice Management
Knowledge Base
Mobile Integration
Multi-Channel Communication
Multi-Department / Project
Multi-Location
Performance Reports
Permission Management
Prioritizing
Problem Management
Productivity Reporting
Purchase Order Management
Queue Manager
Quote Management
Ratings & Reviews
Real Time Analytics
Real Time Reporting
Recurring Billing
Reporting & Statistics
Role-Based Permissions
Room Booking
Sales Orders
Search Functionality
Service Level Management
Support Ticket Tracking
Surveys & Feedback
Team Calendars
Third Party Integration
Ticket Management
Time & Expense Tracking
Timesheets
Tracking Features
Trouble Ticketing
Workflow Management
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API
Accounting Integration
Active Directory Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Approval Process Control
Asset Lifecycle Management
Automated Scheduling
Billing & Invoicing
CRM Integration
Calendar Management
Calendar Sync with Google
Call Recording
Call Scripting
Call Tracking
Change Management
Chat
Client Portal
Contact History
Contract Drafting
Contract Management
Contractor Management
Currency Conversion
Custom Fields
Customer Accounts
Customer Database
Customer Service Analytics
Customizable Billing
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Alerts
Email Distribution
Email Integration
Email Notifications
Employee Portal
Employee Self Service
Equipment Tracking
Escalation Management
Feedback Collection
Filtered Views
Fixed Asset Management
Help Desk Management
Incident Management
Instant Messaging
Invoice Management
Knowledge Base
Mobile Integration
Multi-Channel Communication
Multi-Department / Project
Multi-Location
Performance Reports
Permission Management
Prioritizing
Problem Management
Productivity Reporting
Purchase Order Management
Queue Manager
Quote Management
Ratings & Reviews
Real Time Analytics
Real Time Reporting
Recurring Billing
Reporting & Statistics
Role-Based Permissions
Room Booking
Sales Orders
Search Functionality
Service Level Management
Support Ticket Tracking
Surveys & Feedback
Team Calendars
Third Party Integration
Ticket Management
Time & Expense Tracking
Timesheets
Tracking Features
Trouble Ticketing
Workflow Management
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Mobile apps

iOS App


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Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


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NetHelpDesk Feature Reviews

10 reviewers had the following to say about NetHelpDesk's features:

Dan Hayward

NHD - Simply Great!

2017-01-05

It's so customizable it's unreal, with options for just about everything you can think of.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Paul MacLeod

Multi Function

2017-01-06

Reporting functionality is suitable for our needs too, allowing us to report on the team's activities, monthly, quarterly and annually.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more
Nathan Mills

Alchemy Helpdesk Software Usage

2017-01-06

Needed an integrated Helpdesk solution that was desktop and mobile supported.

Pros

Mobile, web client.

Cons

Contract types are fiddly to setup.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering NetHelpDesk

ITIL certified.

Source: Capterra
Helpful?   Yes   No
Read more
Ross Kearns

really good, made things so much easier

2016-11-29

The after sales support is fantastic, any time we have got in contact there has been a resolution over the phone then and there or pretty soon after if it needs to be worked on by developers.

Pros

After sales support, Cross department use, integration with other programs

Cons

haven't found any yet

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Martin Hall

Helpdesk Software

2017-02-21

I trialed about 12 different products before I stopped on NetHelpDesk. The first (and best) thing to make me want to have this software was the staff. The pre-sales assistance was excellent and not pushy at all. The post sales support has also been wonderful. As for the actual software, it'll pretty much do anything you want and IF it doesn't quite do what you want the staff are very open to changes being suggested. The only downside I find is that because there are so many features and possibilities within this software it can sometimes be hard to find the right way to work for me. Again I must say the staff are extremely nice AND helpful all of the time.

Pros

Feature rich Easy to use interface

Cons

Can be complicated setup Can be a lot of ways to achieve the same outcome so finding the right working practice can be tricky

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Giles McNamara

NetHelpDesk Review

2017-03-07

Response times are always quick and on the occasion an issue isn't resolved on the phone you will be kept upto date throughout the life cycle of the ticket.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Carlos Hernandez

NetHelpDesk review

2017-02-20

The application allows us to follow-up on all incidents reported by our clients and provides an excellent collaboration method for our Team.

Pros

The application allows us to follow-up on all incidents reported by our clients and provides an excellent collaboration method for our Team.

Cons

I have nothing negative to say about this product

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
peter grange

Review of NetHelpDesk

2017-02-16

I find NethelpDesk as a solution for our ERP Support Teams to be second to none, both the functionality of the system and the responsiveness of the NetHelpDesk team in answering queries have made this an excellent tool for out company. Also the NethepDesk team readily take on board suggestions for enhancements to the software and rapidly include them in patch releases. This means that there solution is moving with their customers to provide up to the minute functionality always

Pros

Its ease of use and flexibility

Cons

Very little, expect for some gaps in data linking to emails

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering NetHelpDesk

Great value for money, broad functionality, easily customized to your needs

Source: Capterra
Helpful?   Yes   No
Read more
John Cooper

NetHelpDesk Software

2016-12-07

We were quickly impressed at how helpful they were in getting in contact with us and making sure that our requirements could be met.

Pros

the support staff and ease of use

Cons

we didn't start using it sooner

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Mav Singh

Great software

2017-01-11

Easy to use and does everything required.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more