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NeuQs Free Helpdesk Logo

NeuQs Free Helpdesk

Web-based help desk and support application

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NeuQs Free Helpdesk Pricing, Features, Reviews and Alternatives

NeuQs Free Helpdesk product overview

What is NeuQs Free Helpdesk?

NeuQs is a web based support application. The application is built using the latest Microsoft technologies including Silverlight and .Net4.0 providing a rich user experience backed with robust data handling.

Key benefits of using NeuQs Free Helpdesk

Benefits of the free help desk include:

-Incident Identification
NeuQs can receive requests by email or via a web interface. User Level Access controls allows users to raise and review their own incidents, or administer incidents for a (local) group of users.

-Unique Reference
NeuQs automatically allocates a unique reference number to each new incident as soon as it is reported and the user requesting support will automatically receive acknowledgement by return email (where so configured).

-Date and Time
Each incident recorded is marked with a date and time; as are all subsequent updates to the incident.

-Source of the Incident
NeuQs includes standard fields to show the source of each incident, as well as additional configurable fields where required. Each incident can be clearly identified by source, be that the originating user, department and site or automated fault logging source.

-Contact Details
The contact details for each user can be retrieved easily, as well as indicating the users preferred contact method.

-Incident Symptoms
NeuQs allows symptoms to be recorded as free text, or within configurable fields; which can be defined for specific types of incident.

-Incident Status
NeuQs show the current incident status as well as a status specific to each type of update recorded. In each case the status description and number of states allowed is fully configurable.

-Incident Categorization
NeuQs allows incidents to be categorised with unlimited user definable fields and look-up values.

-Incident Priority
NeuQs provides a means for defining service levels and targets for the incidents based on the source of the incident and a general priority classification. Throughout the life of the incident a target resolution date is calculated to ensure the service levels and targets are not breached. Where required, NeuQs allows user definable rules to override the base resolution date calculation. As appropriate an incident can be marked as falling outside of SLA for reporting purposes.

-Incident Assignment
Configurable rules within NeuQs allow for the automatic assignment to help desk staff. NeuQs also allows for “cover” to be defined, so in the event that the assignee is absent new incidents and updates are routed to the covering help desk staff member.

-Incident Diagnosis Details
NeuQs allows symptoms to be recorded as free text, or within configurable fields; which can be defined for specific types of incident.

-Incident Hierarchic Escalation
Colour coding is used in NeuQs to indicate incidents approaching or in breach of service level targets. Where required the priority of incidents can be adjusted to raise it’s priority in relation to other incidents. It is also possible to set manual “action” dates against individual incidents.

-Incident Resolution
NeuQs provides configurable fields for categorising incident resolution as well as free text for longer descriptions. As with any other incident update, resolution updates are date and time stamped.

-Incident Resolution Updates
NeuQs allows rules to be defined to control allow incidents with resolutions can be updated.

-Incident Closure
NeuQs provides configurable fields for categorising incident closure as well as free text for longer descriptions. As with any other incident update, closure updates are date and time stamped.

-Management Reports
NeuQs utilised Microsoft SQL Server Express as its underpinning database;any number of reports can be generated from the rich data captured.Audit Trail NeuQs provides a comprehensive audit trail for each incident recorded including the user, date and time of every incident update.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

NeuQs Free Helpdesk pricing information

Value for money

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Starting from

Free

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

NeuQs Free Helpdesk features

Functionality

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Total features

10

6 categories

Most valued features by users

Alerts / Escalation
Email Management
Knowledge Base Management
Access Controls/Permissions
Call Center Management
Purchasing & Receiving
Service Level Agreement (SLA) Management
Audit Trail

Functionality contenders

NeuQs Free Helpdesk users reviews

Overall rating

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No reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
Rating distribution

5

4

3

2

1

0

0

0

0

0

Overall rating contenders

NeuQs Free Helpdesk FAQs and common questions

Q. What type of pricing plans does NeuQs Free Helpdesk offer?

NeuQs Free Helpdesk has the following pricing plans:
Pricing model: Free


Q. Who are the typical users of NeuQs Free Helpdesk?

NeuQs Free Helpdesk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does NeuQs Free Helpdesk support?

NeuQs Free Helpdesk supports the following languages:
English


Q. Does NeuQs Free Helpdesk offer an API?

No, NeuQs Free Helpdesk does not have an API available.

Common NeuQs Free Helpdesk comparisons

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