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Nextiva Contact Center Logo

Omni-Channel Customer Relationship Management

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Nextiva Contact Center Pricing

Pricing plans

Pricing details:

Free plan
Subscription
Free trial

Core

30

/user

Per month

Features included:

  • Inbound & Outbound Voice
  • Business SMS
  • Video meetings
  • Screenshare & file share
  • Call routing

Engage

40

/user

Per month

Extra features included:

  • Customer-to-team SMS Messaging
  • Toll-free number & minutes
  • Advanced reporting
  • MS Teams integration
  • Web chat: Live & bot

Power Suite

60

/user

Per month

Extra features included:

  • Inbound sales and service call center
  • Priority and skills-based routing
  • Unified team interface
  • Supervisor dashboard
  • ACD callback

Essential

129

/user

Per month

Extra features included:

  • Powerful inbound / outbound channels
  • Full workflow engine for journey orchestration
  • Best-in-class workflow automations and APIs
  • Transcription and summarization
  • Customizable intelligent and skills-based routing

Professional

159

/user

Per month

Extra features included:

  • Full customer journey context & history
  • Omnichannel (voice, sms, chat, email, social, messaging, webform)
  • Advanced Al bots to guide journeys
  • Real-time supervisor support
  • Secure payment agent assist (PCI-DSS)

Premium

199

/user

Per month

Extra features included:

  • Full workforce management
  • Optimized workflows for interaction deflection
  • CX analytics for all business functions

User opinions about Nextiva Contact Center price and value

Value for money rating:

To see what individual users think of Nextiva Contact Center's price and value, check out the review snippets below.

The ROI on this kind of investment is key and we believe that over the long term it will be significant. It’s amazing technology that is a growth driver for any customer focused organization.
The phone system worked flawlessly for the time I used Nextiva. The costs were reasonable and with excellent functionality.

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19

/user

Per month

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