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ngDesk Comparison

Overview

ngDesk is a cloud-based customer service solution, which assists customer support teams with ticket management and query...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$9.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.5

(11)

5

4

3

2

1

8

1

1

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

Pros

I don't know how can anyone have a good experience with ngDesk. They are not able to provide a stable and robust product.
It's completely free which is amazing and the website says it continues to be free.
Undoubtedly, it's an easy to access ticketing tool. Impressed with its smooth navigation which is user friendly.

Cons

Most of the problems are open for months. The system is down very often and the end customers are complaining all the time.
Every week or day we have a new problem. Also the support is very bad.
  • Vendor responds to reviews
  • Last review7 months ago

Key features

  • Total features31
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Auto-Responders
  • CRM Integration
  • Chat
  • Collaboration Tools
  • Custom Fields
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Engagement Analytics
  • Filtered Views
  • Forms Management
  • HIPAA Compliance
  • Knowledge Base Management
  • Multi-Channel Communication
  • Multiple User Accounts
  • Rules-Based Workflow
  • Search Functionality
  • Secure Data Storage
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Tracking
  • Third Party Integration
  • Workflow Management

Integrations

  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

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