Nice Chat eCommerce oriented online live chat solution for website ( 5.0/ 5 1 review) 33 Alternatives to Nice Chat
Explore a recommended list of Nice Chat alternatives for your business in 2020. Compare alternatives to Nice Chat side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Natural language processing powered chatbot + live chat
Live chat software to manage multiple customer interactions
Live Chat Software and Virtual agent for SMBs
Ticket management for customer service and support teams
Cloud-based customer service solution for firms of all sizes
What users mention about HubSpot Service Hub See all reviews There is room for improvement but the Hubspot staff always listen to my feedback. On the occasions when I have needed help they have been immensely helpful and attentive. It's taken a while to learn the idiosyncrasies of the platform and get it into workable, flexible solution for multiple clients but its very good and the experience has been positive. Overall the service hub has been a fantastic tool. We have been able to capture and manage customer expectations immediately and effectively thanks to the Surveys specifically.
Multi Channel Live Chat Software for Website Engagement
Happier customers live chat with Olark
What users mention about Olark See all reviews Probably the most frustrating part is that we had a few times when the alarm noise just shut itself off and we missed a few chats before we realized what happened and turned the alert sound back on. The design is simple and intuitive which is very important to the companies I help to find great software. A simple design makes for quick training of employees and an easy launch. We are happy with their support and their new UI is really good. Olark also has really good features in which we can gain insights about customer behaviors and actions they took on our website.
All-in-one Website Visitor Engagement Tool
Live Chat, Messaging and Chatbots Solution Provider
What users mention about LivePerson See all reviews Terrible customer support, a real pain to cancel the service...they continued to charge us even after the 90 day period from cancellation. I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool. It is a great tool with prospects inquiring. Easy to engage and talk to customers about your product.
The only unified customer support solution.
What users mention about Wix Answers See all reviews This product has allowed me to share information with co-workers and customers in an easy way. One great thing I love about this product is that it is absolutly free. I love using this site because the features are amazing. I can create an amazing website in hours without having any issues. I built a very attractive and functional website without any major issues and support has been great.
Artificial intelligence (AI)-based chatbot creation platform
Cloud based hospitality & vacation rental software
Mobile optimized cloud call center with multichannel routing
What users mention about Genesys Cloud See all reviews It had great call tracking, out of all the phone systems I have used they have the best admin benefits to QA calls. Genesys is a great company that cares about the opinions of their customers. Prone to outages and glitches, though admittedly some of these could be due to network errors within the company.
Real conversations in real-time
What users mention about Comm100 Live Chat See all reviews It is good, strong connection 24/7, good dictionary and auto correct, good statistic and reports can be loaded, easy to manage operators, no limit of the chat accepted. Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers. The inability to send messages as a supervisor in a chat being handled by another agent. Sending them directly to the agent means they are often missed.
Help desk and live chat solution for customer service
What users mention about LiveHelpNow See all reviews Allows our customers easy access for help with issues that need to be resolved immediately. Love that customers can get on and just get help whenever. Very happy with this and would recommend others to consider it if they need a good chat program at a reasonable price. The ability to engage with potential customers who did not want to talk to our call center. This helps increase conversions and build more awareness of our brand.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews I am overall not pleased with this CRM but for a small company in it's first few years, it is cheap and good for small projects. Do not use this is you have a prospects list over 1000. Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions. The CRM system is so full of bugs and nasty little details they havent even thought about. Their webmail is the worst ever thing I have seen.
Easy to use chatbot platform for business
What users mention about ChatBot See all reviews It's a great platform created by LiveChat, so it's for sure very reliable and functional. I like it for its social media integration, we placed the bot to our Facebook page which works great. Botengine has been a lifesaver for the helpdesk department , as we work less and just focus on the most important of support needs. The help topics the company provides can point you in the right direction but they are written at a level above the capabilities of a brand new user to bots in my opinion.
Customer Communication tool for Support, Marketing & Sales
What users mention about HelpCrunch See all reviews M loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Helpcrunch is superb value for money and my agents are totally motivated to use it every day. The most I like about Helpcrunch it is loaded features and can automate many tasks.
Integrated sales & marketing software for growing teams
What users mention about EngageBay See all reviews Automation is simple but powerful and there are great things coming that will make this one of the best tools out there. EngageBay gives me the best experience to run Email Marketing and Sales activities on one platform. Reps help me to achieve what I need with the best support that can't I imagine before. If you are looking for an alternative to Hubspot that offers more capabilities you will want to check this out. Great features, easy to use, great value for money.
Email management software and shared inbox for teams
What users mention about Front See all reviews Easy to use, scalable to any size company and has a fantastic phone app. Customer support is good and it was easy to install and set up the software. This is just a feature request rather than a complaint, but I can have all the conversations in an email opened by default instead of the collapsed view. Previously, we attempted to use Gmail to accomplish this, but Front does a great job of managing the workflow of sharing one email and collaborating effectively.
Customer Service & Field Service Management Solutions
What users mention about Salesforce Service Cloud See all reviews Benefits are great had video chatting and a small rectangle to show the calls coming in and out. Sometimes worked sucked and hope salesforce to crash so i wouldnt have to work lol. I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in. It’s super easy to use and understand. Yo i love the Chatter feature because you can reach out to and keep anyone in the loop with any issues or important matters.
Simplifying Business Communication
What users mention about Nextiva See all reviews The experience with Nextiva is very polished. They have clearly got a lot of experience in their field and they have fine-tuned things to ensure a great process for their clients. The ROI on this kind of investment is key and we believe that over the long term it will be significant. It’s amazing technology that is a growth driver for any customer focused organization. It’s been great to see them figure out how to integrate the tool and make the most of the new functionality. We are very excited to see how this impacts our results in the coming weeks and months.
Smartsupp is Free Live Chat with visitor recording
What users mention about Smartsupp Live Chat See all reviews While a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation. We're a small non-profit and the free version is absolutely perfect for our current needs. Easy integration, clean interface and all essential features we need for basic chat support. Smartsupp gave me many extra sales. On top of that it's a great way to provide customers with better service.
Review management, reputation software, feedback & webchat
What users mention about Podium See all reviews They have no hardship clauses and a no excuse policy. You will get sued for the balance of the contract. It's focused so much on user experience. Both internal users and those leaving reviews are welcomed with an experience that helps drive results. I was very happy with how easy podium was to set up and use. I have gained a lot of reviews that have helped get recognized online.
SMS platform for sales, recruiting & customer service teams
What users mention about TextUs See all reviews I love the simplicity of the program. I love that I can send out "Mass" texts to my employees and that I can create templates for future texts to be sent out automatically. Also, the customer service has always been fantastic. Even after making the switch to Next Textus, customer service has really been fantastic (thankfully, that didn't change). I love the ease of use of Text-Us and the Bullhorn integration. As a recruiter, it is so easy to text candidates, and track all of our communication in our ATS - Applicant Tracking System.
AI-powered customer engagement platform
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews Honestly it's a great Zendesk alternative. LiveAgent was not only a perfect fit for managing our support related issues but it's also a great solution for engaging in sales prospecting. I want to highlight the Quality of LiveAgent Support, it is Excellent, very fast in response and they are really concerned to help and provide great service. The customer support team for LiveAgent has been excellent, helping work through our needs and how LiveAgent can meet those. The application has helped us improve our management support items.
Premium Customer Service Software for Live Chat & Help Desk
What users mention about LiveChat See all reviews This software is very nice to have to talk to clients on the computer through chat. It is nice that you can save your chats so you have record of it. It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres. I like being easily accessible and vice versa -- I like when I need help with something and our catering program has live chat to help us right then.
Cloud-based Help Desk & Customer Support Platform
What users mention about Zendesk See all reviews Overall, my experience has been good. It's a popular platform for a reason as it contains popular features such as reporting and analytics, easy transfers, and visitor history. The variety of add-ons is big. I love how you can categorize all the tickets and have the ability to have chat in the same window as email tickets. I like how the phone is built into the suite, updates to tickets is a nice feature as well. Integration with Stella is good too.
Live Chat software for modern messaging
What users mention about Freshchat See all reviews Fresh Chat is one of only a handful of free, robust tools for providing live customer support via your website with ease. Upfront, the ease of installation and configuration is fantastic. Quick and simple to use, looks elegant and very professional. The ability to upload images and files is excellent and can be integrated with the business site. This is amazing because it allows you to customise so many outcomes.
Collaborative inbox for all communication channels.
Simple Customer Support Software
Communications platform as a service (CPaaS)
Messenger-based ordering chatbot for restaurants
Personalized live customer experience & engagement
Live chat platform for customer care & customer engagement
Omni-channel customer service platform
Gladly is a Cloud-based customer service platform
Live chat platform for websites & eCommerce stores
Multi-channel customer relations management platform
Conversational AI and live chat platform
Cloud-based live chat solution
Chatbot builder for Facebook messenger
Conversational AI for Facebook Messenger
Video Chat, Cobrowsing, Screen sharing, Certified signature
Live chat tool for streamlining team communication
Live chat solution for businesses of all sizes
Conversational AI platform for businesses
Next Generation Customer Interaction Platform
Website-integrated Live Chat Software
Automatic callbacks for website visitors within 25 seconds
Conversational AI platform for managing customer queries
Lead generation tool for Facebook Messenger Marketing
Community chat room with customized themes
Cloud-based contact center and customer service solution
Intelligent Virtual Agent + Live Chat
Multi-channel customer communication platform
Support, engage, and convert customers on a single platform.
What users mention about Re:amaze See all reviews That's an error in your functioning, to make me come up with something I dislike. I dislike you make this a required field. In less than 6 months it has become a huge component to being able to service customers better. Super simple, great integrations and great customer support from the Reamaze team. The features and value are fantastic. The interface is clean, modern, and easy to navigate.
Build your bot now, no coding required.
Omnichannel chat platform for businesses
Live Chat & Helpdesk Tool
Social Customer Service Software
Omnichannel Customer support & Help Desk software-FREE PLAN
What users mention about NABD System See all reviews I would like to express my gratitude for the excellent experience I had during implementing NABD with you. The deployment and customization were very easy and brilliant. The customer support was the most surprising benefit. I had done a Demo of the software, I knew that the program was great and more capable than our organization needed. Agents can easily create their own views. We have reduced the tickets resolution time significantly and our clients are very happy with the advanced portal features.
The power of Live Engagement
Customer service texting platform
What users mention about Teckst See all reviews The team that we have to help us with our needs has been great. Ease of use is really nice as well, it is easy to understand, implement and train on. I love the interaction i 'm able to have with my contacts courtesy of this software. Am able to get feedback and know what the customer enjoyed about my period and what to change. We explored other messaging solutions, but Teckst expressed the most excitement about growing with us and helping us innovate as our business scaled.
iAdvize humanises the digital experience at scale
Smith.ai Live Chat & AI Chatbot is the superior 24/7 service
Enterprise live chat software
Conversational AI platform for lead acquisition
Customer lifecycle software for support, automation & more
What users mention about Customerly See all reviews It's ease of use is industry leading and for such a young company a start like this is good news. I was really amazed by the ease of use. I am also impressed by the functionality it covers the direct contact to the team working on it, and the professional way they promote it. I like because it's perfect tool to getting closer to your customers, easy to use. It's useful to be able to search for a customer's ticket history.
Live chat & omni-channel helpdesk software
Premium live chat software
Supercharged Customer Engagement and Support platform.
Customer communication tool with live chat & video calls
giosg Live Chat - Designed for efficiency, powered by AI
Live chat capabilities for conversing with website visitors
Live chat solution providing professional chat agents
Live online customer chat through Slack
Multi-channel Customer Communication Platform
Cloud-based SMS and voice messaging solution
Live chat with agent apps for iOS & Android
What users mention about JivoChat See all reviews You get a 14 day free trail, so you can check out the product and even have it like a white Label. The Installation is super simply, it is like setting up your Google Analytics account. Overall I was impressed. The ability to see what customers are typing before they send the message is quite useful. I like it i had a good amount of success with jivochat and its super easy to use.
Live dialing and prospect engagement tool for sales teams
Self-learning conversational AI for lead nurture on websites
What users mention about Acobot See all reviews Acobot is a really good software to try in your website. It helps the visitors of your site get directed towards what they are seeking hence it gives them a good experience. Easy, affordable AI chatbot that is perfectly suited for growing businesses without the ability to hire a round the clock customer service team. It worked more than what we expected. It's ability to select particular product as per user instruction is amazing.
Conversational AI platform for businesses of all sizes
Multichannel help desk system built for Gmail deployment
Digital customer service platform and ticketing system
What users mention about Helpshift See all reviews Easy to plug into your app, and I like that it’s supporting attach screenshots which are very important for CRM. Very importantly too, I love the quality of support offered my team by the Helpshift customer service desk. The macros and shortcuts surely improve an agent's productivity. Creating several different views and queues that users have access improves the tier distribution.
The Leading Enterprise Communication Hub
What users mention about Rocket.Chat See all reviews The messaging is robust, and the voice quality is good. Overall, Rocket Chat is extremely solid, plenty strong enough to be used in a mission-critical capacity. Sometimes preview (e.g., amazon) does not work. Searching (especially with Japanese) is really bad. Friendly designed interface and this tool supports LDAP. Funny and creative emojis that helps in delivering the messages in a more innovative manner.
PHP and MySQL powered live chat software
Conversational AI platform for eCommerce & retailers
The engine of growth. An all in one solution for user data.
What users mention about User.com See all reviews Actually, the idea is cool, guys, your customer service is awesome, after few days i've already understood how to use the main functions, love testing your actions everyday. We currently use it within our cloud-based SAAS product and it is just amazing. Triggering context relevant help and prompts to make sure our users get the assistance they need, when they need it. This does the trick... provide me with the features i want to have. Getting started with the free account is great to learn to tool.
All-in-one conversion optimization suite for website owners
What users mention about Lucky Orange See all reviews I love it that I can track where users go and this helps me fix troublesome areas in the website where users are not interested in viewing. We have used it briefly to see how it might help us with content strategy and correcting some website navigation issues, however, the marketing potential with this tool is pretty great. It was easy to set up and use and the product comes with a lot of analytics tool which can help a developer understand the user behavior. The session recorder, in particular, is very useful.
Widgets, pop-ups & forms for websites
Website live chat software
Help Desk, Messaging & Ticketing Add-On for Keap/Infusionoft
Live chat for customer support
Online lead generation & marketing automation
Customizable product support platform