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Nicereply vs AcquireTM Comparison

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Overview

Category Leaders

Nicereply is a customer satisfaction survey tool built for support teams. Create and send beautiful one-click surveys to...

AcquireTM is a web-based applicant tracking solution that allows small and midsize companies to leverage a single platform...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

49

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

205

57

3

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.6

5

4

3

2

1

8

1

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The process was quick, easy and the Nice Reply team is super helpful.
So far we are pretty happy with the capability to measure this using NiceReply. The application is easy to use and configure and provides a nice dashboard of the response metrics.
The software definitely helps to keep our customer care team focused on providing good solutions knowing they can be rated on their responses.

Pros

The pricing is attractive, and the capabilities of the product are very, very good.
Easy to use, easy to set up and lots of support. From the inquiry, to the sale, to the implementation, everything was super easy.
Applicant tracking system and onboarding system has been very helpful. It is easy to navigate and very user friendly.

Cons

When customers are irate or it's simply something that is out of our control, they will use this to mark the agent with negative ratings (sometimes multiple times).
I wish a comment was require, because occasionally I get a negative review with no thoughts on why they rated the service poorly.
It doesn't take into account when users are just being vengeful and claiming bad reviews on the service because they did not get what they wanted.

Cons

Unless you invest in the enterprise option, it is somewhat limited in customization. Sometimes it was slow in getting assistance from a technical standpoint.
We are a mid-small company - any bigger might be limited to the features available.
There really hasn't been anything I don't like about the product.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review3 years ago

Key features

  • Total features43
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Applicant Tracking
  • Assessment Management
  • Background Screening
  • CRM
  • Candidate Profiles
  • Candidate Tracking
  • Careers Page
  • Charting
  • Chat/Messaging
  • Commenting/Notes
  • Complaint Monitoring
  • Compliance Tracking
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Distribution Management
  • Document Management
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Handbook
  • Engagement Tracking
  • Feedback Management
  • Help Desk Management
  • Internal HR
  • Interview Scheduling
  • Job Description Management
  • Job Management
  • Job Posting
  • Mobile Survey
  • Monitoring
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Negative Feedback Management
  • Onboarding
  • Orientation Workflow Management
  • Partner Management
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Ratings / Reviews
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Validation
  • Resume Parsing
  • Resume Search
  • Resume Storage
  • Self Service Portal
  • Social Media Integration
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Talent Acquisition
  • Task Management
  • Template Management
  • Third Party Integrations
  • Training Management
  • URL Customization
  • Visual Analytics
  • Workflow Management
  • Total features32
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Applicant Tracking
  • Assessment Management
  • Background Screening
  • CRM
  • Candidate Profiles
  • Candidate Tracking
  • Careers Page
  • Charting
  • Chat/Messaging
  • Commenting/Notes
  • Complaint Monitoring
  • Compliance Tracking
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Distribution Management
  • Document Management
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Handbook
  • Engagement Tracking
  • Feedback Management
  • Help Desk Management
  • Internal HR
  • Interview Scheduling
  • Job Description Management
  • Job Management
  • Job Posting
  • Mobile Survey
  • Monitoring
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Negative Feedback Management
  • Onboarding
  • Orientation Workflow Management
  • Partner Management
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Ratings / Reviews
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Validation
  • Resume Parsing
  • Resume Search
  • Resume Storage
  • Self Service Portal
  • Social Media Integration
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Talent Acquisition
  • Task Management
  • Template Management
  • Third Party Integrations
  • Training Management
  • URL Customization
  • Visual Analytics
  • Workflow Management

Integrations

  • Total integrations34
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations2
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Nicereply vs. AcquireTM

See how Nicereply and AcquireTM stack up against each other by comparing features, pricing, ratings, integrations, security & more.