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Nicereply vs Go Sitebuilder Comparison

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Overview

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Nicereply is a customer satisfaction survey tool built for support teams. Create and send beautiful one-click surveys to...

Join over 8 million people and take your business to the next level. It doesn't matter who you are or what idea you have;...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

49

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

205

57

3

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

5.0

5

4

3

2

1

2

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The process was quick, easy and the Nice Reply team is super helpful.
So far we are pretty happy with the capability to measure this using NiceReply. The application is easy to use and configure and provides a nice dashboard of the response metrics.
The software definitely helps to keep our customer care team focused on providing good solutions knowing they can be rated on their responses.

Pros

Not enoughreviews yet

Cons

When customers are irate or it's simply something that is out of our control, they will use this to mark the agent with negative ratings (sometimes multiple times).
I wish a comment was require, because occasionally I get a negative review with no thoughts on why they rated the service poorly.
It doesn't take into account when users are just being vengeful and claiming bad reviews on the service because they did not get what they wanted.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features43
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Auto Update
  • CRM
  • Cataloging/Categorization
  • Charting
  • Chat/Messaging
  • Commenting/Notes
  • Complaint Monitoring
  • Content Management
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Forms
  • Customizable Questions
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Security
  • Distribution Management
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Feedback Management
  • Form Builder
  • Help Desk Management
  • Inventory Management
  • Landing Pages/Web Forms
  • Media Library
  • Mobile Access
  • Mobile Survey
  • Monitoring
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Currency
  • Negative Feedback Management
  • Online Store Builder
  • Order Management
  • Performance Management
  • Performance Metrics
  • Post Management
  • Pre-built Templates
  • Predictive Analytics
  • Product Catalog
  • Promotions Management
  • Ratings / Reviews
  • Real Time Data
  • Real Time Editing
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Validation
  • Responsive
  • SEO Management
  • SSL Security
  • Search/Filter
  • Shipping Management
  • Shopping Cart
  • Social Media Integration
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Templates
  • Third Party Integrations
  • URL Customization
  • Visual Analytics
  • WYSIWYG Editor
  • Widgets
  • eCommerce Management
  • Total features36
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Auto Update
  • CRM
  • Cataloging/Categorization
  • Charting
  • Chat/Messaging
  • Commenting/Notes
  • Complaint Monitoring
  • Content Management
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Forms
  • Customizable Questions
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Security
  • Distribution Management
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Feedback Management
  • Form Builder
  • Help Desk Management
  • Inventory Management
  • Landing Pages/Web Forms
  • Media Library
  • Mobile Access
  • Mobile Survey
  • Monitoring
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Currency
  • Negative Feedback Management
  • Online Store Builder
  • Order Management
  • Performance Management
  • Performance Metrics
  • Post Management
  • Pre-built Templates
  • Predictive Analytics
  • Product Catalog
  • Promotions Management
  • Ratings / Reviews
  • Real Time Data
  • Real Time Editing
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Validation
  • Responsive
  • SEO Management
  • SSL Security
  • Search/Filter
  • Shipping Management
  • Shopping Cart
  • Social Media Integration
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Templates
  • Third Party Integrations
  • URL Customization
  • Visual Analytics
  • WYSIWYG Editor
  • Widgets
  • eCommerce Management

Integrations

  • Total integrations34
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations5
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Nicereply vs. Go Sitebuilder

See how Nicereply and Go Sitebuilder stack up against each other by comparing features, pricing, ratings, integrations, security & more.