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Nicereply vs Canny Comparison

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Overview

Category Leaders

Nicereply is a customer satisfaction survey tool built for support teams. Create and send beautiful one-click surveys to...

Category Leaders

Canny helps product teams to collect and organize user feedback and feature requests to better understand customer needs,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

49

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

50

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

205

58

3

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.7

5

4

3

2

1

25

5

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The process was quick, easy and the Nice Reply team is super helpful.

EM

Emily M.

So far we are pretty happy with the capability to measure this using NiceReply. The application is easy to use and configure and provides a nice dashboard of the response metrics.

AR

Anonymous Reviewer

The software definitely helps to keep our customer care team focused on providing good solutions knowing they can be rated on their responses.

RB

Richard B.

Pros

We love Canny's clean and intuitive interface which makes it easy for our users to navigate and submit feedback. Canny's changelog feature is very useful in showing our product's progress clearly.

Katherine L.

This kind of solution builds loyalty with customers by not only improving your product but showing customers you are listening and their feedback is important.

Michael V.

I love the clean design and intuitive UX. Canny is great at collecting and managing feedback and I love all the integrations especially with Intercom.

Michael V.

Cons

When customers are irate or it's simply something that is out of our control, they will use this to mark the agent with negative ratings (sometimes multiple times).

AR

Anonymous Reviewer

I wish a comment was require, because occasionally I get a negative review with no thoughts on why they rated the service poorly.

JP

Jillian P.

It doesn't take into account when users are just being vengeful and claiming bad reviews on the service because they did not get what they wanted.

AE

Alejandra E.

Cons

In our comms with their people - they flat out refused to remove their branding - despite the number of votes for people wanting that, and despite the fact that we said we would pay much more.

AK

Amit K.

Beware - they refuse to listen to top-voted feedback.

AK

Amit K.

Difficult to display the roadmap for everyone. Would expect more users (customizable) user roles as well.

Johann K.

  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review5 months ago

Key features

  • Total features38
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • CRM
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Complaint Monitoring
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Discussions / Forums
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Feedback Management
  • Idea Management
  • Idea Ranking
  • Ideation
  • Mobile Survey
  • Monitoring
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Negative Feedback Management
  • Performance Metrics
  • Polls/Voting
  • Predictive Analytics
  • Prioritization
  • Product Lifecycle Management
  • Product Roadmapping
  • Ratings / Reviews
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Release Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Validation
  • SSL Security
  • Single Sign On
  • Status Tracking
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Third Party Integrations
  • URL Customization
  • Visual Analytics
  • Widgets
  • Total features23
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • CRM
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Complaint Monitoring
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Discussions / Forums
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Feedback Management
  • Idea Management
  • Idea Ranking
  • Ideation
  • Mobile Survey
  • Monitoring
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Negative Feedback Management
  • Performance Metrics
  • Polls/Voting
  • Predictive Analytics
  • Prioritization
  • Product Lifecycle Management
  • Product Roadmapping
  • Ratings / Reviews
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Release Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Validation
  • SSL Security
  • Single Sign On
  • Status Tracking
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Third Party Integrations
  • URL Customization
  • Visual Analytics
  • Widgets

Integrations

  • Total integrations36
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations4
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM