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Nicereply vs ClickMeeting Comparison

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Overview

Category Leaders

Nicereply is a customer satisfaction survey tool built for support teams. Create and send beautiful one-click surveys to...

ClickMeeting is a browser-based platform for hosting webinars and training sessions. It allows users to talk to multiple...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

49

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

25

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

205

57

3

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

3.9

5

4

3

2

1

25

15

3

0

9

  • Value for money
  • Ease of use
  • Features
  • Customer support
80%
would recommend this app

Pros

Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The process was quick, easy and the Nice Reply team is super helpful.
So far we are pretty happy with the capability to measure this using NiceReply. The application is easy to use and configure and provides a nice dashboard of the response metrics.
The software definitely helps to keep our customer care team focused on providing good solutions knowing they can be rated on their responses.

Pros

On paper this looked like one of the best solutions for webinars as it had a ton of features. It was easy to get started with.
I like that Click Meeting offers a great, basic webinar service for a great price. It was far less expensive than other options.
I love clickmeeting and most of their features. It’s simple to schedule a webinar, I love the paid and automated and on demand features.

Cons

When customers are irate or it's simply something that is out of our control, they will use this to mark the agent with negative ratings (sometimes multiple times).
I wish a comment was require, because occasionally I get a negative review with no thoughts on why they rated the service poorly.
It doesn't take into account when users are just being vengeful and claiming bad reviews on the service because they did not get what they wanted.

Cons

EVERYTHING else was horrid. I lost 75% of my attendees due to the terrible functionality and un-user friendly platform.
Seem to have a lot of audio issues, and I'm worried about the new version focusing on the wrong user base (younger audience rather than older).
Participants have tons of problems. Constantly losing mics or video.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features43
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Annotations
  • Application Access Control
  • Attendee Management
  • Audience Analytics
  • Audience Engagement
  • CRM
  • Charting
  • Chat Transcript
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Contact Management
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Desktop / Browser Sharing
  • Discussions / Forums
  • Distribution Management
  • Document Storage
  • Drag & Drop
  • Electronic Hand Raising
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Event Management
  • Event Scheduling
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • Help Desk Management
  • Host Controls
  • Live Chat
  • Live Streaming
  • Mobile Access
  • Mobile Screen Sharing
  • Mobile Survey
  • Moderation
  • Monitoring
  • Multi hosts
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Participant Screen Sharing
  • Multiple Camera Feeds
  • Multiple User Accounts
  • Negative Feedback Management
  • On-Demand Webcasting
  • On-Demand Webinars
  • Online Registration
  • Performance Management
  • Performance Metrics
  • Personalization
  • Polls/Voting
  • Predictive Analytics
  • Presentation Streaming
  • Presentation Tools
  • Presenter Control Management
  • Private Chat
  • Q&A Management
  • Ratings / Reviews
  • Real Time Data
  • Real Time Editing
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Screen Sharing
  • Real-Time Chat
  • Real-time Broadcasting
  • Recording
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Validation
  • SSL Security
  • Screen Recording
  • Screen Sharing
  • Session Recording
  • Social Media Integration
  • Social Media Streaming
  • Social Promotion
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Two-Way Audio & Video
  • URL Customization
  • Video Call Recording
  • Video Conferencing
  • Video Monetization Tools
  • Visual Analytics
  • Whiteboard
  • Total features69
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Annotations
  • Application Access Control
  • Attendee Management
  • Audience Analytics
  • Audience Engagement
  • CRM
  • Charting
  • Chat Transcript
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Contact Management
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Desktop / Browser Sharing
  • Discussions / Forums
  • Distribution Management
  • Document Storage
  • Drag & Drop
  • Electronic Hand Raising
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Event Management
  • Event Scheduling
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • Help Desk Management
  • Host Controls
  • Live Chat
  • Live Streaming
  • Mobile Access
  • Mobile Screen Sharing
  • Mobile Survey
  • Moderation
  • Monitoring
  • Multi hosts
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Participant Screen Sharing
  • Multiple Camera Feeds
  • Multiple User Accounts
  • Negative Feedback Management
  • On-Demand Webcasting
  • On-Demand Webinars
  • Online Registration
  • Performance Management
  • Performance Metrics
  • Personalization
  • Polls/Voting
  • Predictive Analytics
  • Presentation Streaming
  • Presentation Tools
  • Presenter Control Management
  • Private Chat
  • Q&A Management
  • Ratings / Reviews
  • Real Time Data
  • Real Time Editing
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Screen Sharing
  • Real-Time Chat
  • Real-time Broadcasting
  • Recording
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Validation
  • SSL Security
  • Screen Recording
  • Screen Sharing
  • Session Recording
  • Social Media Integration
  • Social Media Streaming
  • Social Promotion
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Two-Way Audio & Video
  • URL Customization
  • Video Call Recording
  • Video Conferencing
  • Video Monetization Tools
  • Visual Analytics
  • Whiteboard

Integrations

  • Total integrations34
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations23
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Nicereply vs. ClickMeeting

See how Nicereply and ClickMeeting stack up against each other by comparing features, pricing, ratings, integrations, security & more.