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Nicereply vs Dropbox Business Comparison

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Overview

Category Leaders

Nicereply is a customer satisfaction survey tool built for support teams. Create and send beautiful one-click surveys to...

Category Leaders

Dropbox Business is an off-site server for file syncing, storage and sharing which allows teams of all sizes to save and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

49

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

205

57

3

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

5

4

3

2

1

11,191

5,124

1,268

174

93

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The process was quick, easy and the Nice Reply team is super helpful.
So far we are pretty happy with the capability to measure this using NiceReply. The application is easy to use and configure and provides a nice dashboard of the response metrics.
The software definitely helps to keep our customer care team focused on providing good solutions knowing they can be rated on their responses.

Pros

I like the ease of use that this software provides. Let's you have many capabilities and you can do backups whenever you like which is a nice feature.
It's been really great, it easy to use that's something I can brag about for sure, the storage as well on free trial is really impressive cause that was what made me like it more.
Its super easy to store files in the cloud and share it with coworkers and nice that you also can use it for free.

Cons

When customers are irate or it's simply something that is out of our control, they will use this to mark the agent with negative ratings (sometimes multiple times).
I wish a comment was require, because occasionally I get a negative review with no thoughts on why they rated the service poorly.
It doesn't take into account when users are just being vengeful and claiming bad reviews on the service because they did not get what they wanted.

Cons

It has some integration that sometimes provides warnings through Excel, but other file types are completely at risk of having conflicting copies.
To have the file uploaded in the background with limited speeds irrespective of the download or upload speed is something that has irritated me.
The group and user policy is alittle bit weird to understand and alittle bit confusing. I had to redo the whole access policy twice because it was not working as i wanted.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review3 days ago

Key features

  • Total features43
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Application Management
  • Approval Process Control
  • Archiving & Retention
  • Audio File Management
  • Audit Management
  • Audit Trail
  • Authentication
  • Billing & Invoicing
  • Brainstorming
  • CRM
  • Calendar Management
  • Charting
  • Chat/Messaging
  • Cloud Backup
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Compliance Tracking
  • Conflict Tracking
  • Contact Management
  • Content Management
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Migration
  • Data Recovery
  • Data Synchronization
  • Database Creation
  • Discussions / Forums
  • Distribution Management
  • Document Capture
  • Document Classification
  • Document Generation
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Forms
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Employee Directory
  • Encryption
  • Engagement Tracking
  • Feedback Management
  • File Conversion
  • File Recovery
  • File Sharing
  • File Transfer
  • Full Text Search
  • HIPAA Compliant
  • Help Desk Management
  • Historical Reporting
  • Image Editing
  • Knowledge Management
  • Messaging
  • Mobile Access
  • Mobile Capture
  • Mobile Survey
  • Monitoring
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Negative Feedback Management
  • Notes Management
  • Office Suite
  • Offline Access
  • Optical Character Recognition
  • Password Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Predictive Analytics
  • Presentation Tools
  • Preview Functionality
  • Progress Tracking
  • Project Management
  • Ratings / Reviews
  • Real Time Data
  • Real Time Editing
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Synchronization
  • Remote Access/Control
  • Remote Synchronization
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Validation
  • SEO Management
  • SSL Security
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Single Sign On
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Synchronization Scheduling
  • Task Management
  • Template Management
  • Templates
  • Text Editing
  • Third Party Integrations
  • Two-Factor Authentication
  • Two-Way Synchronization
  • URL Customization
  • User Management
  • Version Control
  • Visual Analytics
  • Workflow Management
  • Total features89
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Application Management
  • Approval Process Control
  • Archiving & Retention
  • Audio File Management
  • Audit Management
  • Audit Trail
  • Authentication
  • Billing & Invoicing
  • Brainstorming
  • CRM
  • Calendar Management
  • Charting
  • Chat/Messaging
  • Cloud Backup
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Compliance Tracking
  • Conflict Tracking
  • Contact Management
  • Content Management
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Migration
  • Data Recovery
  • Data Synchronization
  • Database Creation
  • Discussions / Forums
  • Distribution Management
  • Document Capture
  • Document Classification
  • Document Generation
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Forms
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Employee Directory
  • Encryption
  • Engagement Tracking
  • Feedback Management
  • File Conversion
  • File Recovery
  • File Sharing
  • File Transfer
  • Full Text Search
  • HIPAA Compliant
  • Help Desk Management
  • Historical Reporting
  • Image Editing
  • Knowledge Management
  • Messaging
  • Mobile Access
  • Mobile Capture
  • Mobile Survey
  • Monitoring
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Negative Feedback Management
  • Notes Management
  • Office Suite
  • Offline Access
  • Optical Character Recognition
  • Password Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Predictive Analytics
  • Presentation Tools
  • Preview Functionality
  • Progress Tracking
  • Project Management
  • Ratings / Reviews
  • Real Time Data
  • Real Time Editing
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Synchronization
  • Remote Access/Control
  • Remote Synchronization
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Validation
  • SEO Management
  • SSL Security
  • Search/Filter
  • Secure Data Storage
  • Secure Login
  • Single Sign On
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Synchronization Scheduling
  • Task Management
  • Template Management
  • Templates
  • Text Editing
  • Third Party Integrations
  • Two-Factor Authentication
  • Two-Way Synchronization
  • URL Customization
  • User Management
  • Version Control
  • Visual Analytics
  • Workflow Management

Integrations

  • Total integrations34
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations868
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Nicereply vs. Dropbox Business

See how Nicereply and Dropbox Business stack up against each other by comparing features, pricing, ratings, integrations, security & more.