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Nicereply vs OneDesk Comparison

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Overview

Category Leaders

Nicereply is a customer satisfaction survey tool built for support teams. Create and send beautiful one-click surveys to...

OneDesk combines helpdesk and project management software into a single collaborative application. With OneDesk, your team...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

49

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

9

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

205

57

3

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.0

5

4

3

2

1

0

2

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The process was quick, easy and the Nice Reply team is super helpful.
So far we are pretty happy with the capability to measure this using NiceReply. The application is easy to use and configure and provides a nice dashboard of the response metrics.
The software definitely helps to keep our customer care team focused on providing good solutions knowing they can be rated on their responses.

Pros

Not enoughreviews yet

Cons

When customers are irate or it's simply something that is out of our control, they will use this to mark the agent with negative ratings (sometimes multiple times).
I wish a comment was require, because occasionally I get a negative review with no thoughts on why they rated the service poorly.
It doesn't take into account when users are just being vengeful and claiming bad reviews on the service because they did not get what they wanted.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review10 years ago

Key features

  • Total features43
  • API
  • Activity Dashboard
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Automated Routing
  • Billing & Invoicing
  • Budget Management
  • Budgeting/Forecasting
  • CRM
  • Call Center Management
  • Change Management
  • Charting
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Complaint Monitoring
  • Cost Tracking
  • Cost-to-Completion Tracking
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Forms
  • Customizable Questions
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Distribution Management
  • Document Storage
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Feedback Management
  • File Sharing
  • Gantt/Timeline View
  • Help Desk Management
  • Idea Management
  • Idea Ranking
  • Ideation / Crowdsourcing
  • Interaction Tracking
  • Issue Management
  • Kanban Board
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Milestone Tracking
  • Mobile Survey
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Negative Feedback Management
  • Percent-Complete Tracking
  • Performance Management
  • Performance Metrics
  • Portfolio Management
  • Predictive Analytics
  • Prioritization
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Ratings / Reviews
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Response Validation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Traditional Methodologies
  • Trend Analysis
  • URL Customization
  • Visual Analytics
  • Workflow Configuration
  • Total features55
  • API
  • Activity Dashboard
  • Agile Methodologies
  • Alerts / Escalation
  • Alerts/Notifications
  • Automated Routing
  • Billing & Invoicing
  • Budget Management
  • Budgeting/Forecasting
  • CRM
  • Call Center Management
  • Change Management
  • Charting
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Complaint Monitoring
  • Cost Tracking
  • Cost-to-Completion Tracking
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Forms
  • Customizable Questions
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Distribution Management
  • Document Storage
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Feedback Management
  • File Sharing
  • Gantt/Timeline View
  • Help Desk Management
  • Idea Management
  • Idea Ranking
  • Ideation / Crowdsourcing
  • Interaction Tracking
  • Issue Management
  • Kanban Board
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Milestone Tracking
  • Mobile Survey
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Negative Feedback Management
  • Percent-Complete Tracking
  • Performance Management
  • Performance Metrics
  • Portfolio Management
  • Predictive Analytics
  • Prioritization
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Ratings / Reviews
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Response Validation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Traditional Methodologies
  • Trend Analysis
  • URL Customization
  • Visual Analytics
  • Workflow Configuration

Integrations

  • Total integrations34
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations12
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Nicereply vs. OneDesk

See how Nicereply and OneDesk stack up against each other by comparing features, pricing, ratings, integrations, security & more.