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Nicereply vs Fonvirtual Call Center Comparison

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Overview

Category Leaders

Nicereply is a customer satisfaction survey tool built for support teams. Create and send beautiful one-click surveys to...

Fonvirtual Call Center is a cloud-based communication solution designed to assist users with managing calls & call distribution...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from
$

49

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

205

58

3

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

No reviews

5

4

3

2

1

0

0

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support

Pros

Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The process was quick, easy and the Nice Reply team is super helpful.

EM

Emily M.

So far we are pretty happy with the capability to measure this using NiceReply. The application is easy to use and configure and provides a nice dashboard of the response metrics.

AR

Anonymous Reviewer

The software definitely helps to keep our customer care team focused on providing good solutions knowing they can be rated on their responses.

RB

Richard B.

Pros

Not enoughreviews yet

Cons

When customers are irate or it's simply something that is out of our control, they will use this to mark the agent with negative ratings (sometimes multiple times).

AR

Anonymous Reviewer

I wish a comment was require, because occasionally I get a negative review with no thoughts on why they rated the service poorly.

JP

Jillian P.

It doesn't take into account when users are just being vengeful and claiming bad reviews on the service because they did not get what they wanted.

AE

Alejandra E.

Cons

Not enoughreviews yet

  • Vendor responds to reviews
  • Last review12 days ago
  • Vendor responds to reviews
  • Last reviewN/A

Key features

  • Total features43
  • 360 Degree Feedback
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • By-Extension Reporting
  • CRM
  • Call Center Management
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Charting
  • Chat/Messaging
  • Commenting/Notes
  • Compensation Management
  • Complaint Monitoring
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Questions
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Management
  • Distribution Management
  • Email Management
  • Email Marketing
  • Employee Database
  • Engagement Tracking
  • Fax Management
  • Feedback Management
  • File Sharing
  • Goal Setting / Tracking
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Interaction Tracking
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • List Management
  • Manual Dialer
  • Messaging
  • Mobile Access
  • Mobile Survey
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-User Collaboration
  • Negative Feedback Management
  • On-going Performance Tracking
  • Outbound Call Center
  • Outbound Reporting
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Predictive Analytics
  • Predictive Dialer
  • Progress Tracking
  • Progressive Dialer
  • Queue Management
  • Ratings / Reviews
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Validation
  • Skills Assessment
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • URL Customization
  • Unattended Call Management
  • User Management
  • Video Conferencing
  • Virtual Call Center
  • Visual Analytics
  • Voice Mail
  • Who Answered Log
  • Total features69
  • 360 Degree Feedback
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • By-Extension Reporting
  • CRM
  • Call Center Management
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Charting
  • Chat/Messaging
  • Commenting/Notes
  • Compensation Management
  • Complaint Monitoring
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Questions
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Management
  • Distribution Management
  • Email Management
  • Email Marketing
  • Employee Database
  • Engagement Tracking
  • Fax Management
  • Feedback Management
  • File Sharing
  • Goal Setting / Tracking
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Interaction Tracking
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • List Management
  • Manual Dialer
  • Messaging
  • Mobile Access
  • Mobile Survey
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-User Collaboration
  • Negative Feedback Management
  • On-going Performance Tracking
  • Outbound Call Center
  • Outbound Reporting
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Predictive Analytics
  • Predictive Dialer
  • Progress Tracking
  • Progressive Dialer
  • Queue Management
  • Ratings / Reviews
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Validation
  • Skills Assessment
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • URL Customization
  • Unattended Call Management
  • User Management
  • Video Conferencing
  • Virtual Call Center
  • Visual Analytics
  • Voice Mail
  • Who Answered Log

Integrations

  • Total integrations36
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrationsN/A
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • PrestaShop
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM