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Nicereply vs GoToMeeting Comparison

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Overview

Category Leaders

Nicereply is a customer satisfaction survey tool built for support teams. Create and send beautiful one-click surveys to...

Category Leaders

GoToMeeting is a web conferencing tool that allows users to host an online meeting with high-definition video conferencing...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

49

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

14

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

205

57

3

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

5

4

3

2

1

4,809

2,902

725

79

23

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The process was quick, easy and the Nice Reply team is super helpful.
So far we are pretty happy with the capability to measure this using NiceReply. The application is easy to use and configure and provides a nice dashboard of the response metrics.
The software definitely helps to keep our customer care team focused on providing good solutions knowing they can be rated on their responses.

Pros

What I also loved was the quality in which meetings were being recorded In. They also provide a feature where you can save and share each recordings with others.
I liked the ease of ease of use and how easy it was to invite multiple people and have them all connect seamlessly.
This product has amazing quality and the software is easy to use and has clear visuals and audio. It is also easy to customize the features to your preferences.

Cons

When customers are irate or it's simply something that is out of our control, they will use this to mark the agent with negative ratings (sometimes multiple times).
I wish a comment was require, because occasionally I get a negative review with no thoughts on why they rated the service poorly.
It doesn't take into account when users are just being vengeful and claiming bad reviews on the service because they did not get what they wanted.

Cons

One issue is that any minor interruption in internet connectivity can cause disruption in the call and getting back to the call is a bit of pain.
What i dislike is we can add only maximum 100 participants and after completing trial version pricing are very high. It lags while video conferencing and audio syncing problem is also there sometime.
They refused to investigate, even though PayPal reps had thoroughly investigated and had some suggestions. They simply refused to consider the possibility of a problem on their end.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review3 days ago

Key features

  • Total features43
  • API
  • Action Item Tracking
  • Active Directory Integration
  • Activity Dashboard
  • Activity/News Feed
  • Agenda Management
  • Alerts/Notifications
  • Animation
  • Annotations
  • Attendance Tracking
  • Attendee Management
  • Audio / Video Conferencing
  • Audio Calls
  • Audio Capture
  • Audio File Management
  • Auto Framing
  • Automated Scheduling
  • Automatic Transcription
  • Board Meetings
  • Brainstorming
  • Brand Management
  • Breakout Rooms
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Recording
  • Call Routing
  • Charting
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Committee Meetings
  • Communication Management
  • Complaint Monitoring
  • Conferencing
  • Contact Management
  • Content Management
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Desktop / Browser Sharing
  • Discussions / Forums
  • Distribution Management
  • Document Management
  • Electronic Hand Raising
  • Email Management
  • Email Marketing
  • Employee Activity Monitoring
  • Employee Directory
  • Employee Photos
  • Engagement Tracking
  • Event Calendar
  • Fax Management
  • Feedback Management
  • File Sharing
  • HD Audio
  • Help Desk Management
  • Host Controls
  • Interactive Whiteboard
  • Internal Meetings
  • Invitation Management
  • Knowledge Management
  • LMS Integration (LTI)
  • Legislative Meetings
  • Live Chat
  • Materials Management
  • Media Library
  • Meeting Management
  • Meeting Preparation Tools
  • Meeting Room Booking
  • Minutes Management
  • Mobile Access
  • Mobile Screen Sharing
  • Mobile Survey
  • Monitoring
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Participant Screen Sharing
  • Multi-Screen Recording
  • Multi-User Collaboration
  • Negative Feedback Management
  • Notes Management
  • On-Demand Recording
  • On-Demand Webcasting
  • Performance Management
  • Performance Metrics
  • Polls/Voting
  • Post-Meeting Tools
  • Predictive Analytics
  • Presentation Streaming
  • Presentation Tools
  • Presenter Control Management
  • Private Chat
  • Project Management
  • Projections
  • Raise Hand
  • Ratings / Reviews
  • Real Time Data
  • Real Time Editing
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Screen Sharing
  • Real-Time Chat
  • Real-time Broadcasting
  • Recording
  • Reminders
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Validation
  • Scheduling
  • Screen Capture
  • Screen Mirroring
  • Screen Recording
  • Screen Sharing
  • Session Recording
  • Softphone
  • Speech-to-Text Analysis
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Targeted / Locked Screen Sharing
  • Task Management
  • Team Chat
  • Template Management
  • Third Party Integrations
  • Time Zone Tracking
  • Transcripts/Chat History
  • Travel Management
  • Two-Way Audio & Video
  • URL Customization
  • User Profiles
  • Version Control
  • Video Call Recording
  • Video Chat
  • Video Conferencing
  • Video Editing
  • Video Streaming
  • Video Support
  • Virtual Classroom
  • Visual Analytics
  • Voice Mail
  • Voting Management
  • YouTube Uploading
  • Total features114
  • API
  • Action Item Tracking
  • Active Directory Integration
  • Activity Dashboard
  • Activity/News Feed
  • Agenda Management
  • Alerts/Notifications
  • Animation
  • Annotations
  • Attendance Tracking
  • Attendee Management
  • Audio / Video Conferencing
  • Audio Calls
  • Audio Capture
  • Audio File Management
  • Auto Framing
  • Automated Scheduling
  • Automatic Transcription
  • Board Meetings
  • Brainstorming
  • Brand Management
  • Breakout Rooms
  • CRM
  • Calendar Management
  • Calendar Sync
  • Call Recording
  • Call Routing
  • Charting
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Committee Meetings
  • Communication Management
  • Complaint Monitoring
  • Conferencing
  • Contact Management
  • Content Management
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Desktop / Browser Sharing
  • Discussions / Forums
  • Distribution Management
  • Document Management
  • Electronic Hand Raising
  • Email Management
  • Email Marketing
  • Employee Activity Monitoring
  • Employee Directory
  • Employee Photos
  • Engagement Tracking
  • Event Calendar
  • Fax Management
  • Feedback Management
  • File Sharing
  • HD Audio
  • Help Desk Management
  • Host Controls
  • Interactive Whiteboard
  • Internal Meetings
  • Invitation Management
  • Knowledge Management
  • LMS Integration (LTI)
  • Legislative Meetings
  • Live Chat
  • Materials Management
  • Media Library
  • Meeting Management
  • Meeting Preparation Tools
  • Meeting Room Booking
  • Minutes Management
  • Mobile Access
  • Mobile Screen Sharing
  • Mobile Survey
  • Monitoring
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Participant Screen Sharing
  • Multi-Screen Recording
  • Multi-User Collaboration
  • Negative Feedback Management
  • Notes Management
  • On-Demand Recording
  • On-Demand Webcasting
  • Performance Management
  • Performance Metrics
  • Polls/Voting
  • Post-Meeting Tools
  • Predictive Analytics
  • Presentation Streaming
  • Presentation Tools
  • Presenter Control Management
  • Private Chat
  • Project Management
  • Projections
  • Raise Hand
  • Ratings / Reviews
  • Real Time Data
  • Real Time Editing
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Screen Sharing
  • Real-Time Chat
  • Real-time Broadcasting
  • Recording
  • Reminders
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Validation
  • Scheduling
  • Screen Capture
  • Screen Mirroring
  • Screen Recording
  • Screen Sharing
  • Session Recording
  • Softphone
  • Speech-to-Text Analysis
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Targeted / Locked Screen Sharing
  • Task Management
  • Team Chat
  • Template Management
  • Third Party Integrations
  • Time Zone Tracking
  • Transcripts/Chat History
  • Travel Management
  • Two-Way Audio & Video
  • URL Customization
  • User Profiles
  • Version Control
  • Video Call Recording
  • Video Chat
  • Video Conferencing
  • Video Editing
  • Video Streaming
  • Video Support
  • Virtual Classroom
  • Visual Analytics
  • Voice Mail
  • Voting Management
  • YouTube Uploading

Integrations

  • Total integrations34
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations114
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Nicereply vs. GoToMeeting

See how Nicereply and GoToMeeting stack up against each other by comparing features, pricing, ratings, integrations, security & more.