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Nicereply vs GoToWebinar Comparison

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Overview

Category Leaders

Nicereply is a customer satisfaction survey tool built for support teams. Create and send beautiful one-click surveys to...

Category Leaders

GoToWebinar enables webinar hosting for up to 3,000 people for events such as marketing, training, and corporate communications....

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

49

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

59

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

205

57

3

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

5

4

3

2

1

790

483

93

16

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The process was quick, easy and the Nice Reply team is super helpful.
So far we are pretty happy with the capability to measure this using NiceReply. The application is easy to use and configure and provides a nice dashboard of the response metrics.
The software definitely helps to keep our customer care team focused on providing good solutions knowing they can be rated on their responses.

Pros

The tools in the side really intuitive, I participate a lot in webinars and I'm grateful there is a platform that works perfect and allows us to have a great webinar experience.
It is easy to download and setup. The quality of sound is great and if you need to call in it is very easy.
The connectivity is great and the quality is in line with expectations. Would recommend using it if you need to organize a webinar with more than 50 attendees.

Cons

When customers are irate or it's simply something that is out of our control, they will use this to mark the agent with negative ratings (sometimes multiple times).
I wish a comment was require, because occasionally I get a negative review with no thoughts on why they rated the service poorly.
It doesn't take into account when users are just being vengeful and claiming bad reviews on the service because they did not get what they wanted.

Cons

I sent out the webinar registration confirmation with no password so I lost more than half my attendees and my business suffered because of it.
Every meeting I have had has had sound issues during which people are cut off or I miss what they are saying.
Poor video and call quality, was difficult to hear conversations properly due to a poor delay.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review8 days ago

Key features

  • Total features43
  • API
  • Abstract Management
  • Academic/Education
  • Access Controls/Permissions
  • Activity Dashboard
  • Agenda Management
  • Alerts/Notifications
  • Annotations
  • Application Development
  • Asynchronous Learning
  • Attendance Management
  • Attendance Tracking
  • Attendee Management
  • Attendee Profiles
  • Attendee Tracking
  • Audience Analytics
  • Audience Engagement
  • Audio Capture
  • Badge Management
  • Behavior Tracking
  • Blended Learning
  • Brand Management
  • Breakout Rooms
  • Budgeting/Forecasting
  • Built-in Course Authoring
  • CRM
  • Calendar Management
  • Certification & Licensing
  • Charting
  • Chat/Messaging
  • Class Registration
  • Client Management
  • Collaboration Tools
  • Commenting/Notes
  • Complaint Monitoring
  • Conferences/Conventions
  • Contact Management
  • Content Library
  • Content Management
  • Corporate/Business
  • Course Library
  • Course Management
  • Course Tracking
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Forms
  • Customizable Questions
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Distribution Management
  • Electronic Hand Raising
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Activity Monitoring
  • Employee Training
  • Engagement Tracking
  • Event Management
  • Event Maps
  • Event Registration
  • Event Scheduling
  • Exhibit/Vendor Management
  • Feedback Management
  • File Sharing
  • Gamification
  • Group Registration
  • Guest List Management
  • HD Audio
  • Help Desk Management
  • Host Controls
  • Interactive Content
  • Interactive Whiteboard
  • LMS Integration (LTI)
  • Learner Portal
  • Learning Paths/Tracks
  • Live Chat
  • Live Streaming Production
  • Marketing Automation
  • Media Management
  • Meeting Management
  • Mobile Access
  • Mobile Check-in
  • Mobile Learning
  • Mobile Survey
  • Modeling & Simulation
  • Moderation
  • Monitoring
  • Multi hosts
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Event
  • Multi-Screen Recording
  • Multiple Camera Feeds
  • Multistreaming
  • Negative Feedback Management
  • Networking
  • On-Demand Webcasting
  • On-Demand Webinars
  • One-to-One Messaging
  • Online Registration
  • Onsite Registration
  • Payment Processing
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Polls/Voting
  • Predictive Analytics
  • Presentation Streaming
  • Presentation Tools
  • Private Chat
  • Q&A Management
  • Raise Hand
  • Ratings / Reviews
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Broadcasting
  • Real-time Updates
  • Recording
  • Refund Management
  • Registration Management
  • Reminders
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Validation
  • Room Block Management
  • Scheduling
  • Screen Capture
  • Screen Recording
  • Screen Sharing
  • Self Check-in/Check-out
  • Session Recording
  • Skills Tracking
  • Social Learning
  • Social Media Integration
  • Social Media Streaming
  • Social Promotion
  • Softphone
  • Space Management
  • Speaker Management
  • Speaker Profiles
  • Speech-to-Text Analysis
  • Split/Multi-Screen
  • Sponsor Pages
  • Sponsorship Management
  • Student Portal
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Synchronous Learning
  • Task Management
  • Template Management
  • Tests/Assessments
  • Third Party Integrations
  • Time Zone Tracking
  • Training Administration
  • Training Companies
  • Two-Way Audio & Video
  • URL Customization
  • Video Call Recording
  • Video Chat
  • Video Conferencing
  • Video Editing
  • Video Monetization Tools
  • Video Streaming
  • Virtual Classroom
  • Visual Analytics
  • Volunteer Management
  • Weddings/Parties
  • YouTube Uploading
  • eCommerce Management
  • Total features145
  • API
  • Abstract Management
  • Academic/Education
  • Access Controls/Permissions
  • Activity Dashboard
  • Agenda Management
  • Alerts/Notifications
  • Annotations
  • Application Development
  • Asynchronous Learning
  • Attendance Management
  • Attendance Tracking
  • Attendee Management
  • Attendee Profiles
  • Attendee Tracking
  • Audience Analytics
  • Audience Engagement
  • Audio Capture
  • Badge Management
  • Behavior Tracking
  • Blended Learning
  • Brand Management
  • Breakout Rooms
  • Budgeting/Forecasting
  • Built-in Course Authoring
  • CRM
  • Calendar Management
  • Certification & Licensing
  • Charting
  • Chat/Messaging
  • Class Registration
  • Client Management
  • Collaboration Tools
  • Commenting/Notes
  • Complaint Monitoring
  • Conferences/Conventions
  • Contact Management
  • Content Library
  • Content Management
  • Corporate/Business
  • Course Library
  • Course Management
  • Course Tracking
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Forms
  • Customizable Questions
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Distribution Management
  • Electronic Hand Raising
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Activity Monitoring
  • Employee Training
  • Engagement Tracking
  • Event Management
  • Event Maps
  • Event Registration
  • Event Scheduling
  • Exhibit/Vendor Management
  • Feedback Management
  • File Sharing
  • Gamification
  • Group Registration
  • Guest List Management
  • HD Audio
  • Help Desk Management
  • Host Controls
  • Interactive Content
  • Interactive Whiteboard
  • LMS Integration (LTI)
  • Learner Portal
  • Learning Paths/Tracks
  • Live Chat
  • Live Streaming Production
  • Marketing Automation
  • Media Management
  • Meeting Management
  • Mobile Access
  • Mobile Check-in
  • Mobile Learning
  • Mobile Survey
  • Modeling & Simulation
  • Moderation
  • Monitoring
  • Multi hosts
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Event
  • Multi-Screen Recording
  • Multiple Camera Feeds
  • Multistreaming
  • Negative Feedback Management
  • Networking
  • On-Demand Webcasting
  • On-Demand Webinars
  • One-to-One Messaging
  • Online Registration
  • Onsite Registration
  • Payment Processing
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Polls/Voting
  • Predictive Analytics
  • Presentation Streaming
  • Presentation Tools
  • Private Chat
  • Q&A Management
  • Raise Hand
  • Ratings / Reviews
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Broadcasting
  • Real-time Updates
  • Recording
  • Refund Management
  • Registration Management
  • Reminders
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Validation
  • Room Block Management
  • Scheduling
  • Screen Capture
  • Screen Recording
  • Screen Sharing
  • Self Check-in/Check-out
  • Session Recording
  • Skills Tracking
  • Social Learning
  • Social Media Integration
  • Social Media Streaming
  • Social Promotion
  • Softphone
  • Space Management
  • Speaker Management
  • Speaker Profiles
  • Speech-to-Text Analysis
  • Split/Multi-Screen
  • Sponsor Pages
  • Sponsorship Management
  • Student Portal
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Synchronous Learning
  • Task Management
  • Template Management
  • Tests/Assessments
  • Third Party Integrations
  • Time Zone Tracking
  • Training Administration
  • Training Companies
  • Two-Way Audio & Video
  • URL Customization
  • Video Call Recording
  • Video Chat
  • Video Conferencing
  • Video Editing
  • Video Monetization Tools
  • Video Streaming
  • Virtual Classroom
  • Visual Analytics
  • Volunteer Management
  • Weddings/Parties
  • YouTube Uploading
  • eCommerce Management

Integrations

  • Total integrations34
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations90
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Nicereply vs. GoToWebinar

See how Nicereply and GoToWebinar stack up against each other by comparing features, pricing, ratings, integrations, security & more.