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Nicereply vs Harvest Comparison

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Overview

Category Leaders

Nicereply is a customer satisfaction survey tool built for support teams. Create and send beautiful one-click surveys to...

Harvest is an easy online time-tracking software that can help you answer critical questions about your team's time and the...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

49

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

12

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

205

57

3

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

5

4

3

2

1

269

131

32

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The process was quick, easy and the Nice Reply team is super helpful.
So far we are pretty happy with the capability to measure this using NiceReply. The application is easy to use and configure and provides a nice dashboard of the response metrics.
The software definitely helps to keep our customer care team focused on providing good solutions knowing they can be rated on their responses.

Pros

I recently started using Harvest and I love it. I love that it just shows up on the top on my Macbook so I can easily add time without going on the website.
Customer support is amazing. I really love this software, and will continue to use it indefinitely.
It's quite robust too, so as you grow Harvest is extremely well positioned to grow with you. The ability to track hours for projects or tasks is extremely helpful for those non-total-project invoices.

Cons

When customers are irate or it's simply something that is out of our control, they will use this to mark the agent with negative ratings (sometimes multiple times).
I wish a comment was require, because occasionally I get a negative review with no thoughts on why they rated the service poorly.
It doesn't take into account when users are just being vengeful and claiming bad reviews on the service because they did not get what they wanted.

Cons

I sometimes forget finishing up things and it's frustrating that you cannot edit archived projects. Time logging is different that I had been used and it took me a while to get familiar.
It is a pain to use if you have little random projects that come up frequently because they then have to be separately added to Harvest as their own job by the project manager.
Notifications can't be configured for a project and time off, missing advances features such as billing.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review6 days ago

Key features

  • Total features43
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Attendance Tracking
  • Billable & Non-Billable Hours
  • Billable Items Tracking
  • Billing & Invoicing
  • Billing Rate Management
  • Budgeting/Forecasting
  • CRM
  • Charting
  • Chat/Messaging
  • Commenting/Notes
  • Complaint Monitoring
  • Cost Analysis
  • Cost Estimating
  • Cost Tracking
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Distribution Management
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Expense Claims
  • Expense Tracking
  • Feedback Management
  • Help Desk Management
  • Invoice Management
  • Invoice Processing
  • Labor Cost Reporting
  • Mobile Access
  • Mobile Survey
  • Mobile Time Tracking
  • Monitoring
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multiple Billing Rates
  • Negative Feedback Management
  • Offline Time Tracking
  • Online Time Tracking
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Profitability Analysis
  • Progress Tracking
  • Project Accounting
  • Project Estimating
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Projections
  • QuickBooks Integration
  • Ratings / Reviews
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Validation
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Progress Tracking
  • Template Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Timer
  • Timesheet Management
  • URL Customization
  • Visual Analytics
  • Total features47
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Attendance Tracking
  • Billable & Non-Billable Hours
  • Billable Items Tracking
  • Billing & Invoicing
  • Billing Rate Management
  • Budgeting/Forecasting
  • CRM
  • Charting
  • Chat/Messaging
  • Commenting/Notes
  • Complaint Monitoring
  • Cost Analysis
  • Cost Estimating
  • Cost Tracking
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Distribution Management
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Expense Claims
  • Expense Tracking
  • Feedback Management
  • Help Desk Management
  • Invoice Management
  • Invoice Processing
  • Labor Cost Reporting
  • Mobile Access
  • Mobile Survey
  • Mobile Time Tracking
  • Monitoring
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multiple Billing Rates
  • Negative Feedback Management
  • Offline Time Tracking
  • Online Time Tracking
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Profitability Analysis
  • Progress Tracking
  • Project Accounting
  • Project Estimating
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Projections
  • QuickBooks Integration
  • Ratings / Reviews
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Validation
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Progress Tracking
  • Template Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Timer
  • Timesheet Management
  • URL Customization
  • Visual Analytics

Integrations

  • Total integrations34
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations129
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Nicereply vs. Harvest

See how Nicereply and Harvest stack up against each other by comparing features, pricing, ratings, integrations, security & more.