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Nicereply vs Image Relay Comparison

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Overview

Category Leaders

Nicereply is a customer satisfaction survey tool built for support teams. Create and send beautiful one-click surveys to...

Category Leaders

Digital asset management with Image Relay will put an end to scattered assets, annoying file requests, frustrating searches,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

49

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

205

57

3

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.8

5

4

3

2

1

80

18

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The process was quick, easy and the Nice Reply team is super helpful.
So far we are pretty happy with the capability to measure this using NiceReply. The application is easy to use and configure and provides a nice dashboard of the response metrics.
The software definitely helps to keep our customer care team focused on providing good solutions knowing they can be rated on their responses.

Pros

The showcase collections are fantastic and the ability to create a good looking public interface has improved our relations with clients and has been a great support to our sales organization.
Overall, Image Relay is a solid product and the interface is good. Customer support has always been responsive and good.
From start to finish the team at Image Relay is fantastic. The software delivers what they promise and the sales and support team is the best in the business.

Cons

When customers are irate or it's simply something that is out of our control, they will use this to mark the agent with negative ratings (sometimes multiple times).
I wish a comment was require, because occasionally I get a negative review with no thoughts on why they rated the service poorly.
It doesn't take into account when users are just being vengeful and claiming bad reviews on the service because they did not get what they wanted.

Cons

If the internet isn't too quick, the entire page will bump down while I'm clicking something causing me to miss it and click on something else.
Initially we had some problems with PDF's, but learned the problem was on our end and it was east for IR to diagnose the problem and recommend a solution.
License fee is somewhat costly. Other than that no disadvantages so far.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review20 days ago

Key features

  • Total features43
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Asset Categorization
  • Asset Library
  • Asset Management
  • Asset Sharing
  • Audit Management
  • Audit Trail
  • CMS Integration
  • CRM
  • Charting
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Complaint Monitoring
  • Content Library
  • Content Management
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Digital Asset Management
  • Distribution Management
  • Duplicate Detection
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Feedback Management
  • File Conversion
  • File Management
  • File Transfer
  • Fulfillment Distribution
  • Help Desk Management
  • Member Accounts
  • Metadata Management
  • Mobile App
  • Mobile Survey
  • Monitoring
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multiple Format Support
  • Negative Feedback Management
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Ratings / Reviews
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Validation
  • Role-Based Permissions
  • Search/Filter
  • Single Sign On
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Third Party Integrations
  • URL Customization
  • Version Control
  • Video Management
  • Video Support
  • Visual Analytics
  • Visual Discovery
  • Total features40
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Asset Categorization
  • Asset Library
  • Asset Management
  • Asset Sharing
  • Audit Management
  • Audit Trail
  • CMS Integration
  • CRM
  • Charting
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Complaint Monitoring
  • Content Library
  • Content Management
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Digital Asset Management
  • Distribution Management
  • Duplicate Detection
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Feedback Management
  • File Conversion
  • File Management
  • File Transfer
  • Fulfillment Distribution
  • Help Desk Management
  • Member Accounts
  • Metadata Management
  • Mobile App
  • Mobile Survey
  • Monitoring
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multiple Format Support
  • Negative Feedback Management
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Ratings / Reviews
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Validation
  • Role-Based Permissions
  • Search/Filter
  • Single Sign On
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Third Party Integrations
  • URL Customization
  • Version Control
  • Video Management
  • Video Support
  • Visual Analytics
  • Visual Discovery

Integrations

  • Total integrations34
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations7
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Nicereply vs. Image Relay

See how Nicereply and Image Relay stack up against each other by comparing features, pricing, ratings, integrations, security & more.