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Nicereply vs Medallia Experience Cloud Comparison

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Overview

Category Leaders

Nicereply is a customer satisfaction survey tool built for support teams. Create and send beautiful one-click surveys to...

Medallia is the market leader in Experience Management - trusted by over a thousand of the world’s leading brands. According...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$49/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

204

57

3

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.4

(25)

5

4

3

2

1

12

12

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

Statistics from sw are perfect and we are able to pull out interesting data from the system. Software is a nice "game" for customers and consultants as well.
This software is a great way to encourage everyone in your office to be more conscious of the quality of service they are providing.
One important thing from Customer Service is to track information and Nicereply give us more on what they are thinking. This helps us improve our performance and move forward into a positive goal.

Pros

The Reps are amazing and so helpful. There are a lot of functions built into Medallia.
Flexibility, ease of use and ability to train users quickly for use right out of the box. This application provides a way for Call Centers to become true Contact Centers.
It's a great and clean user interface that allows for quick navigation.

Cons

If you make a mistake when setting up your reviewing, you have to start from the beginning to fix that mistake, you can't just fix it.
When someone press a bad face or a bad mark by mistake don't have an option to confirm something like: Are you sure.
I don't like logging in and looking at all the stuff I did wrong because that can be quite demotivating and demoralizing.

Cons

The software is sometimes intimidating for me because most customers do not respond to the survey or get mad about being asked for feedback.
For a lot of industries, return on feedback is difficult.
Only cons is sometimes medallia c loud will highlight red words that are good.it supposed to only high bad things in red.
  • Vendor responds to reviews
  • Last review8 months ago
  • Vendor responds to reviews
  • Last review24 days ago

Key features

  • Total features43
  • 360 Degree Feedback
  • API
  • Action Management
  • Activity Dashboard
  • Alerts/Notifications
  • Anonymous Feedback
  • Benchmarking
  • CRM
  • Call Reporting
  • Case Management
  • Charting
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Complaint Monitoring
  • Customer Complaint Tracking
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Surveys
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Distribution Management
  • Email Management
  • Email Marketing
  • Employee Recognition
  • Engagement Analytics
  • Feedback Management
  • Goal Management
  • Goal Setting / Tracking
  • Help Desk Management
  • Issue Tracking
  • Mobile Survey
  • Monitoring
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Negative Feedback Management
  • Offline Response Collection
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Prioritization
  • Progress Tracking
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Ratings / Reviews
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Site Intercept Survey
  • Skip Logic
  • Social Media Monitoring
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • URL Customization
  • Visual Analytics
  • Total features55
  • 360 Degree Feedback
  • API
  • Action Management
  • Activity Dashboard
  • Alerts/Notifications
  • Anonymous Feedback
  • Benchmarking
  • CRM
  • Call Reporting
  • Case Management
  • Charting
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Complaint Monitoring
  • Customer Complaint Tracking
  • Customer Profiles
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Surveys
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Distribution Management
  • Email Management
  • Email Marketing
  • Employee Recognition
  • Engagement Analytics
  • Feedback Management
  • Goal Management
  • Goal Setting / Tracking
  • Help Desk Management
  • Issue Tracking
  • Mobile Survey
  • Monitoring
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Negative Feedback Management
  • Offline Response Collection
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Prioritization
  • Progress Tracking
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Ratings / Reviews
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Site Intercept Survey
  • Skip Logic
  • Social Media Monitoring
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • URL Customization
  • Visual Analytics

Integrations

  • Total integrations33
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations12
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Nicereply vs. Medallia Experience Cloud

See how Nicereply and Medallia Experience Cloud stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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