This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

All categories

Nicereply vs Sage HR Comparison

Search

Add to Compare

Recommended for you

Bitrix24

Zendesk

Wix

Freshdesk

Zoho Desk

Niikiis

Good recommendations?

Overview

Category Leaders

Nicereply is a customer satisfaction survey tool built for support teams. Create and send beautiful one-click surveys to...

Sage HR is a cloud HR and people management solution that streamlines and automates your HR processes across the end-to-end...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

49

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

5.50

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

205

57

3

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

5

4

3

2

1

151

119

19

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The process was quick, easy and the Nice Reply team is super helpful.
So far we are pretty happy with the capability to measure this using NiceReply. The application is easy to use and configure and provides a nice dashboard of the response metrics.
The software definitely helps to keep our customer care team focused on providing good solutions knowing they can be rated on their responses.

Pros

The ease of use and the wonderful customer support. The software is always helpful and if I don't find the way on how to do something, customer support is always there to help.
Due to the great Slack integration, the chatbot informs us about absent employees every morning and makes it easy to plan our resources. Costumer support is amazing.
I like the most customer support (it's fast, helpful, plus, some things which I have mentioned, later I see in the soft which is great and let's the customer feel special :).

Cons

When customers are irate or it's simply something that is out of our control, they will use this to mark the agent with negative ratings (sometimes multiple times).
I wish a comment was require, because occasionally I get a negative review with no thoughts on why they rated the service poorly.
It doesn't take into account when users are just being vengeful and claiming bad reviews on the service because they did not get what they wanted.

Cons

No warning given if approving a request for time off for an employee who is over their accrued time off entitlement.
Doesn't have a recruitment module at all and that's very disappointing no value for money.
It has some bad translations in German e.g. Sometimes the holidays from other dep.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review9 days ago

Key features

  • Total features43
  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Anonymous Feedback
  • Applicant Tracking
  • Application Management
  • Appointment Scheduling
  • Appraisal History
  • Approval Process Control
  • Approval Workflow
  • Assessment Management
  • Asset Management
  • Attendance Management
  • Attendance Tracking
  • Audit Trail
  • Automated Scheduling
  • Benefits Management
  • Billable & Non-Billable Hours
  • Billable Items Tracking
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Calendar Sync
  • Candidate Management
  • Candidate Profiles
  • Candidate Tracking
  • Charting
  • Chat/Messaging
  • Class Scheduling
  • Clock In / Out
  • Collaboration Tools
  • Commenting/Notes
  • Compensation Management
  • Compensation Plan Modeling
  • Competency Management
  • Complaint Monitoring
  • Compliance Tracking
  • Continuous Feedback
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Demographic Data
  • Distribution Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Forms
  • Electronic Signature
  • Email Alerts
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Database
  • Employee Handbook
  • Employee Management
  • Employee Onboarding
  • Employee Photos
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Engagement Tracking
  • Expense Claims
  • Expense Tracking
  • FMLA Administration
  • Facility Scheduling
  • Feedback Management
  • Geographic Maps
  • Goal Setting / Tracking
  • Group Scheduling
  • HR Management
  • HR Metrics Library
  • Help Desk Management
  • Individual Development Plans
  • Interactive Elements
  • Internal Chat Integration
  • Internal HR
  • Interview Management
  • Interview Scheduling
  • Inventory Management
  • Job Application Management
  • Job Description Management
  • Job Posting
  • Job Requisition
  • Job Scheduling
  • Learning & Development
  • Learning Management
  • Leave Policy Management
  • Leave Tracking
  • Manual Time Entry
  • Mentorship
  • Messaging
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Survey
  • Mobile Workforce Control
  • Monitoring
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Country
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Negative Feedback Management
  • Office Directory
  • On-going Performance Tracking
  • Onboarding
  • Online Booking
  • Online Time Clock
  • Online Time Tracking
  • Org Chart Creation
  • Organizational Charting
  • Orientation Workflow Management
  • Overtime Calculation
  • Payroll Management
  • Peer Appraisals
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Predictive Analytics
  • Predictive Modeling
  • Progress Tracking
  • Publishing / Sharing
  • Pulse Surveys
  • Purchasing & Receiving
  • Rater Selection
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Records Management
  • Recruitment Management
  • Reimbursement Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Resource Allocation & Planning
  • Resource Management
  • Resource Scheduling
  • Response Validation
  • Resume Parsing
  • Resume Search
  • Resume Storage
  • Review Cycle Tracking
  • Role-Based Permissions
  • SSL Security
  • Salary History
  • Schedule Distribution
  • Search/Filter
  • Secure Data Storage
  • Self Assessment
  • Self Service Portal
  • Shift Swapping
  • Sick Leave Tracking
  • Skills Assessment
  • Social Media Integration
  • Social Recruiting
  • Succession Planning
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Talent Acquisition
  • Talent Management
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Team Calendars
  • Template Management
  • Templates
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Time Tracking by Client
  • Timesheet Management
  • Training Management
  • Trend Analysis
  • Turnover Tracking
  • URL Customization
  • Vacation/Leave Tracking
  • Variable Workforce
  • Version Control
  • Video Support
  • Visual Analytics
  • Weighted Performance Measures
  • Workflow Management
  • iCalendar Support
  • Total features190
  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Anonymous Feedback
  • Applicant Tracking
  • Application Management
  • Appointment Scheduling
  • Appraisal History
  • Approval Process Control
  • Approval Workflow
  • Assessment Management
  • Asset Management
  • Attendance Management
  • Attendance Tracking
  • Audit Trail
  • Automated Scheduling
  • Benefits Management
  • Billable & Non-Billable Hours
  • Billable Items Tracking
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Calendar Sync
  • Candidate Management
  • Candidate Profiles
  • Candidate Tracking
  • Charting
  • Chat/Messaging
  • Class Scheduling
  • Clock In / Out
  • Collaboration Tools
  • Commenting/Notes
  • Compensation Management
  • Compensation Plan Modeling
  • Competency Management
  • Complaint Monitoring
  • Compliance Tracking
  • Continuous Feedback
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Demographic Data
  • Distribution Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electronic Forms
  • Electronic Signature
  • Email Alerts
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Database
  • Employee Handbook
  • Employee Management
  • Employee Onboarding
  • Employee Photos
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Engagement Tracking
  • Expense Claims
  • Expense Tracking
  • FMLA Administration
  • Facility Scheduling
  • Feedback Management
  • Geographic Maps
  • Goal Setting / Tracking
  • Group Scheduling
  • HR Management
  • HR Metrics Library
  • Help Desk Management
  • Individual Development Plans
  • Interactive Elements
  • Internal Chat Integration
  • Internal HR
  • Interview Management
  • Interview Scheduling
  • Inventory Management
  • Job Application Management
  • Job Description Management
  • Job Posting
  • Job Requisition
  • Job Scheduling
  • Learning & Development
  • Learning Management
  • Leave Policy Management
  • Leave Tracking
  • Manual Time Entry
  • Mentorship
  • Messaging
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Survey
  • Mobile Workforce Control
  • Monitoring
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Country
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Negative Feedback Management
  • Office Directory
  • On-going Performance Tracking
  • Onboarding
  • Online Booking
  • Online Time Clock
  • Online Time Tracking
  • Org Chart Creation
  • Organizational Charting
  • Orientation Workflow Management
  • Overtime Calculation
  • Payroll Management
  • Peer Appraisals
  • Performance Appraisal
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Predictive Analytics
  • Predictive Modeling
  • Progress Tracking
  • Publishing / Sharing
  • Pulse Surveys
  • Purchasing & Receiving
  • Rater Selection
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Scheduling
  • Real-time Updates
  • Records Management
  • Recruitment Management
  • Reimbursement Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Resource Allocation & Planning
  • Resource Management
  • Resource Scheduling
  • Response Validation
  • Resume Parsing
  • Resume Search
  • Resume Storage
  • Review Cycle Tracking
  • Role-Based Permissions
  • SSL Security
  • Salary History
  • Schedule Distribution
  • Search/Filter
  • Secure Data Storage
  • Self Assessment
  • Self Service Portal
  • Shift Swapping
  • Sick Leave Tracking
  • Skills Assessment
  • Social Media Integration
  • Social Recruiting
  • Succession Planning
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Talent Acquisition
  • Talent Management
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Team Calendars
  • Template Management
  • Templates
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Off Management
  • Time Off Requests
  • Time Tracking
  • Time Tracking by Client
  • Timesheet Management
  • Training Management
  • Trend Analysis
  • Turnover Tracking
  • URL Customization
  • Vacation/Leave Tracking
  • Variable Workforce
  • Version Control
  • Video Support
  • Visual Analytics
  • Weighted Performance Measures
  • Workflow Management
  • iCalendar Support

Integrations

  • Total integrations34
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations10
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Nicereply vs. Sage HR