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Nicereply vs Salesforce Sales Cloud Comparison

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Overview

Category Leaders

Nicereply is a customer satisfaction survey tool built for support teams. Create and send beautiful one-click surveys to...

Category Leaders

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud helps...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

49

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

205

57

3

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

5

4

3

2

1

8,488

5,682

1,387

239

144

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The process was quick, easy and the Nice Reply team is super helpful.
So far we are pretty happy with the capability to measure this using NiceReply. The application is easy to use and configure and provides a nice dashboard of the response metrics.
The software definitely helps to keep our customer care team focused on providing good solutions knowing they can be rated on their responses.

Pros

As a socially responsible company, it feels good to support another company like Salesforce that is committed to these values too.
The cloud based architecture makes it easily accessible and the deployment work like a charm. It very cost effective and intuitive.
It is amazing what you can get and do with the free version of Salesforce. I do fundraising consultant and for small non-profits on a tight budget this is my top recommendation.

Cons

When customers are irate or it's simply something that is out of our control, they will use this to mark the agent with negative ratings (sometimes multiple times).
I wish a comment was require, because occasionally I get a negative review with no thoughts on why they rated the service poorly.
It doesn't take into account when users are just being vengeful and claiming bad reviews on the service because they did not get what they wanted.

Cons

The only negative aspect I've encountered while utilizing SalesForce is that saving entered data is not done automatically and can lead to losing work.
Terrible experience I wouldn't recommend to even our biggest competitor, Salesforce is totally unintuitive and with very bad UX. Expensive, hard to use and hard to manage.
There are times when the automation fails and gives back inaccurate data. We have to trouble shoot almost weekly to figure out what happened.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review4 days ago

Key features

  • Total features43
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Audience Targeting
  • Auto-Dialer
  • Batch Processing
  • Bills of Material
  • Budgeting/Forecasting
  • Business Process Control
  • Buyer Management
  • CRM
  • Calendar/Reminder System
  • Call Center Management
  • Call List Management
  • Call Management
  • Call Recording
  • Campaign Management
  • Campaign Planning
  • Case Management
  • Cataloging/Categorization
  • Channel Management
  • Charting
  • Chat/Messaging
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Competitive Analysis
  • Complaint Monitoring
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Correlation Analysis
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Questions
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Analysis Tools
  • Data Capture and Transfer
  • Data Import/Export
  • Data Management
  • Data Visualization
  • Distribution Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Dynamic Modeling
  • ERP
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Estimating
  • Event Tracking
  • Exception Reporting
  • FAQ
  • Feedback Management
  • Field Sales Management
  • For AEC Industry
  • For Sales Teams/Organizations
  • Forecasting
  • Goal Management
  • Graphical Data Presentation
  • Help Desk Management
  • Historical Reporting
  • Inbox Management
  • Incentive Management
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Live Chat
  • MES
  • Maintenance Management
  • Marketing Automation
  • Material Requirements Planning
  • Medical History Records
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Survey
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Marketing
  • Multi-Currency
  • Negative Feedback Management
  • Opportunity Management
  • Order Management
  • Partner Management
  • Patient Communications
  • Patient Management
  • Performance Management
  • Performance Metrics
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Presentation Tools
  • Preview Functionality
  • Product Catalog
  • Production Scheduling
  • Project Management
  • Projections
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Purchase Order Management
  • Quality Management
  • Quotes/Estimates
  • Ratings / Reviews
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Request Escalation
  • Response Validation
  • Rewards Management
  • Routing
  • Safety Management
  • Sales Approval
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Shipping Management
  • Social Media Integration
  • Source Tracking
  • Statistical Analysis
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Training Management
  • URL Customization
  • Version Control
  • Visual Analytics
  • Warranty Tracking
  • Web-based Deployment
  • Workflow Management
  • XML / RSS
  • Total features161
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Audience Targeting
  • Auto-Dialer
  • Batch Processing
  • Bills of Material
  • Budgeting/Forecasting
  • Business Process Control
  • Buyer Management
  • CRM
  • Calendar/Reminder System
  • Call Center Management
  • Call List Management
  • Call Management
  • Call Recording
  • Campaign Management
  • Campaign Planning
  • Case Management
  • Cataloging/Categorization
  • Channel Management
  • Charting
  • Chat/Messaging
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Competitive Analysis
  • Complaint Monitoring
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Correlation Analysis
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Questions
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Analysis Tools
  • Data Capture and Transfer
  • Data Import/Export
  • Data Management
  • Data Visualization
  • Distribution Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Dynamic Modeling
  • ERP
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Estimating
  • Event Tracking
  • Exception Reporting
  • FAQ
  • Feedback Management
  • Field Sales Management
  • For AEC Industry
  • For Sales Teams/Organizations
  • Forecasting
  • Goal Management
  • Graphical Data Presentation
  • Help Desk Management
  • Historical Reporting
  • Inbox Management
  • Incentive Management
  • Interaction Tracking
  • Internal Chat Integration
  • Inventory Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Live Chat
  • MES
  • Maintenance Management
  • Marketing Automation
  • Material Requirements Planning
  • Medical History Records
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile Survey
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Channel Marketing
  • Multi-Currency
  • Negative Feedback Management
  • Opportunity Management
  • Order Management
  • Partner Management
  • Patient Communications
  • Patient Management
  • Performance Management
  • Performance Metrics
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Presentation Tools
  • Preview Functionality
  • Product Catalog
  • Production Scheduling
  • Project Management
  • Projections
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Purchase Order Management
  • Quality Management
  • Quotes/Estimates
  • Ratings / Reviews
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Request Escalation
  • Response Validation
  • Rewards Management
  • Routing
  • Safety Management
  • Sales Approval
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Shipping Management
  • Social Media Integration
  • Source Tracking
  • Statistical Analysis
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Training Management
  • URL Customization
  • Version Control
  • Visual Analytics
  • Warranty Tracking
  • Web-based Deployment
  • Workflow Management
  • XML / RSS

Integrations

  • Total integrations34
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations1334
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Nicereply vs. Salesforce Sales Cloud

See how Nicereply and Salesforce Sales Cloud stack up against each other by comparing features, pricing, ratings, integrations, security & more.