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Nicereply vs Simplesat Comparison
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Overview
Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS...
Simplesat is a cloud-based customer satisfaction survey solution that lets users set up one-click satisfaction surveys and...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
59
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
99
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
The software definitely helps to keep our customer care team focused on providing good solutions knowing they can be rated on their responses.
Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The process was quick, easy and the Nice Reply team is super helpful.
So far we are pretty happy with the capability to measure this using NiceReply. The application is easy to use and configure and provides a nice dashboard of the response metrics.
Pros
They also have great, one page guides that walked me through setting up notifications in Slack so we can keep our whole company aware of how we're doing, and more important, where we need to improve.
We have plans to implement in account management and NPS scoring, so I'm excited to see what more we can do. Amazing tool and a tremendous value.
We love how simple this is to integrate into our website. We also love the simplistic design.
Cons
When customers are irate or it's simply something that is out of our control, they will use this to mark the agent with negative ratings (sometimes multiple times).
I wish a comment was require, because occasionally I get a negative review with no thoughts on why they rated the service poorly.
It doesn't take into account when users are just being vengeful and claiming bad reviews on the service because they did not get what they wanted.
Cons
People sometimes abuse it to give bad reviews on well-resolved tickets.
I don’t think there is anything I dislike about this software.
We had problems getting feedback from customers.
Joshua P.
Key features
- Total features41
- API
- Activity Dashboard
- Alerts/Notifications
- Anonymous Feedback
- CES Survey Structure
- CRM
- Chat/Messaging
- Commenting/Notes
- Complaint Monitoring
- Conditional Logic
- Customizable Branding
- Customizable Forms
- Customizable Questions
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Visualization
- Email Management
- Email Marketing
- Engagement Tracking
- Feedback Management
- Mobile Survey
- Monitoring
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Language
- NPS Survey Structure
- NPS of Customers
- Negative Feedback Management
- Performance Metrics
- Predictive Analytics
- Ratings/Reviews
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Response Validation
- Search/Filter
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Text Fields
- Third Party Integrations
- Trend Analysis
- URL Customization
- Visual Analytics
- Website Integration
- Widgets
- Total features32
- API
- Activity Dashboard
- Alerts/Notifications
- Anonymous Feedback
- CES Survey Structure
- CRM
- Chat/Messaging
- Commenting/Notes
- Complaint Monitoring
- Conditional Logic
- Customizable Branding
- Customizable Forms
- Customizable Questions
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Visualization
- Email Management
- Email Marketing
- Engagement Tracking
- Feedback Management
- Mobile Survey
- Monitoring
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Language
- NPS Survey Structure
- NPS of Customers
- Negative Feedback Management
- Performance Metrics
- Predictive Analytics
- Ratings/Reviews
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Response Validation
- Search/Filter
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Text Fields
- Third Party Integrations
- Trend Analysis
- URL Customization
- Visual Analytics
- Website Integration
- Widgets
Integrations
- Total integrations39
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Twilio
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Total integrations69
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Twilio
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
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